Hah - I'm assuming they are concerned about the product melting?
I always wondered about service inefficiencies at WDW - and this was pre pandemic . I can't remember what we were lining up for, but I think it was something like the falafel or spring roll cart at AK and it drove me nuts. Again, this was Dec 2018 or 2019 and the line was 30-45 min long in mid-afternoon. Turns out the reason why was because, when we got to the front, they took our order and then made the food pertaining to the order. If the cart only makes one thing (such as spring rolls), why aren't they mass producing spring rolls? I'm not going to get to the front of the line and ask for a steak dinner. I'm ordering spring rolls! I felt the same about Sleepy Hollow. It's such a long line and the wait for food is long too. I understand they have multiple different combos of orders (waffle with powdered sugar, waffle with chocolate, waffle with both & fruit, etc.) but still - make waffles. If your base is fried dough or waffles, make fried dough and waffles!
Sorry - vent over. Can you tell I went to college for Hotel Administration?