double booked in error

[chipndalefan]

Im travelling to WDW from the UK in Sept and was lucky enough to get DDP free of charge. I planned several meals and made ADR. After discovering DIS and doing a lot more research i decided i wanted to change some of my ADR (i have visited WDW several times before but we usually eat counter service with 1 or 2 table service meals we book whilst there) to make the most of my 14 days.

i called WDW and said i would like to change some reservations. The CM asked me what dates and places i wanted, and i was lucky to get most of what i wanted. When i'd finished the call i realised the CM had not asked for details of any of my previous ADR that i wanted to cancel.

i called bacK to WDW (this was less than 5 mins after i had just called) and explained i would like to cancel the previous ADR's. After taking my telephone number the women located my ADR's and noticed several were double booked.

Despite the fact that i had explined why this had happened the CM told me off quite abruptly and told me my reservations may have been cancelled. I AGAIN explained how this had happened and apologised several times. The CM continued to tell me off and to my apology replied "don't apologise to me, it's your vacation plans you're risking"

I wasn't expecting such harsh treatment for a genuine mistake, let alone from a disney CM. It took me off gaurd and i was quite upset all night.

I work in a call centre in the UK, and would have lost my job if i had spoken to a customer so rudely

 

[JimMIA]

I would make one more call and verify your ADRs. You never know, when she said your reservations had been cancelled, she could have meant ALL of your ADRs. I sure wouldn't leave that to chance...especially considering her surly attitude.

Sorry you had that experience -- they're usually not like that at all.

 

[scourtneyb]

Will they cancel my ADR's if I have two booked on the same day?
My best friend & I are going in September - I am doing all of the planning & reservations....I had made reservations for 2 restaurants each day of our stay until we can get together this Friday, after which we will cancel one of the reservations. I wanted to make sure she got a chance to pick the restaurants that she wanted to go to, when she wanted to go. (It is her 1st time to Disney! And she has worked very hard over the past 4 years to get the chance to go!)
Are they going to cancel my reservations if they see that I have 2 booked?
They are not at the same time, in fact I have one day booked ADR's for lunchtime and one at dinnertime (The Coral Reef lunch was the only time they had available.) Would they cancel them because they are on the same day?
I am confused now?!?!?! I don't want to call Friday and find out that all of my ADR's have been cancelled!

 

[chipndalefan]

I've just got off the phone from WDW. Spoke to a very helpful castmember who confirmed all my ADR are still valid and non have been cancelled! A close call. If im ever lucky enough to go to WDW with the dining plan again i'll be extra careful when making my ADR. I wont repeat my beginners mistake again

 

[Ishy]

My daughter went for only 3 nights of free dining with 2 of her friends. Stayed AKL.
I went for 7 nights with the rest of my family. Stayed CSR.

ADR's go by last name and home telephone number.

They canceled her breakfast at Ohana's - for 3, because I had Chef Mickeys the same morning for 3.

She managed to get in, explained mom was at Chef Mickeys - she had the number - we made these well in advance and confirmed them not far out probably two weeks out or less... No call, nothing, just canceled one. When I made my ADR's, I had made hers at the same time - but I was VERY CLEAR that these were for a different party staying at a different resort...

Cancellations do happen.

 

[scourtneyb]

My daughter went for only 3 nights of free dining with 2 of her friends. Stayed AKL.
I went for 7 nights with the rest of my family. Stayed CSR.

ADR's go by last name and home telephone number.

They canceled her breakfast at Ohana's - for 3, because I had Chef Mickeys the same morning for 3.

She managed to get in, explained mom was at Chef Mickeys - she had the number - we made these well in advance and confirmed them not far out probably two weeks out or less... No call, nothing, just canceled one. When I made my ADR's, I had made hers at the same time - but I was VERY CLEAR that these were for a different party staying at a different resort...

Cancellations do happen.

Were these at the same time or just on the same day?

 

[JimMIA]

Disney Dining has people/software (?) that check for duplicate ADR's. If you make two ADRs during the same meal period (i.e. two lunch ADRs on the same day), they may well cancel BOTH...or at least one.

Don't make duplicate ADRs. You are only asking for trouble -- even though you may do so perfectly innocently.

If you have duplicate ADRs and you call to cancel the ones you don't need, be sure to go back over everything at the end of the conversation, confirming dates, times, party size, and confirmation numbers for all of the remaining ADRs. If there's a glitch, it's a lot easier to fix it at that point than it will be weeks later at the restaurant.

 

[Ishy]

Were these at the same time or just on the same day?

Both were for breakfast, I had a very early breakfast at chef mickeys and she had a late breakfast at Ohana's. Like I said, I did my absolute best (being a well informed diser) to make this clear. VERY CLEAR. But at some point the computer or someone marked it as duplicate (could have been when I showed up at Chef Mickeys for all I know) and hers got canceled.

Again, they TOLD her it was because of duplicate ressies were made that one was canceled. They verified that I was at CSR and she was at AKL - same last name, different first names, same phone number... and they apologized and got her seated.

At least they didnt fain ignorance and turn her away. I still think they do their best to help people out - even when dining is booked solid.

I agree with the poster above, double check your ADR's before you leave... don't double book a single meal. I think having ADR's for breakfast, lunch and dinner is totally fine and nothing to worry about. I have a couple of breakfasts booked along with late dinners for my up coming trip.

 

[scourtneyb]

Thanks for the info...Hopefully they won't cancel my doubles until I can cancel them Friday evening!

 

[yrdlyprincess]

I can't tell you how many times I have changed my ADR's but I have (only once & politely I might add) been told that I should try to NOT double book b/c the computer will delete BOTH of them!! I have called a few times to make sure that I don't have things double booked...I have called a lot actually--every time I get very nice people -that are very willing to help me w/again that I want. I sure don't want to lose any of my ADR"S