Part of the confusion may be because as they renovate the resorts, they are changing the handicapped rooms so that not all of them are king bed. There never used to be any rooms with double beds and a roll-in shower, but this caused difficulties for families traveling with one person in a wheelchair, so as they renovated rooms they started to increase the number of accessible rooms with roll-in showers and double beds. Plus sometimes the people who need the accessible room need a bathtub with grab bars, not a shower (depending on the medical issues), but still need the raised toilet seat and grab bars.
I would guess that this makes it pretty difficult at times for the people making the room assignments, as my understanding from the special services people (who you deal with if you need accessible rooms), the medical needs are blocked off first and then other guest requests (not medical necessities) are filled.
Which doesn't mean that you should have been treated rudely by the CM! Just don't be surprised if the king room comes with a roll-in shower(smile), as I think that the kings with the raised toilets and grab bars and bathtubs are usually assigned to people who need the tub because of medical issues.
I would guess that this makes it pretty difficult at times for the people making the room assignments, as my understanding from the special services people (who you deal with if you need accessible rooms), the medical needs are blocked off first and then other guest requests (not medical necessities) are filled.
Which doesn't mean that you should have been treated rudely by the CM! Just don't be surprised if the king room comes with a roll-in shower(smile), as I think that the kings with the raised toilets and grab bars and bathtubs are usually assigned to people who need the tub because of medical issues.