mykidslovesdisney
DIS Veteran
- Joined
- Aug 30, 2006
- Messages
- 942
We own a set of Revereware cookware that is 15 yrs old-- we got it for our bridal shower. It is aluminum clad stainless steel. Over the years the handles have loosened up. I called Revereware about 5 yrs or so ago inquiring about new handles. They said that they would sell us new handles. I decided to forgo buying the new handles and just keep tightening up the screws. I have finally gotten to a point where I am tire of the wobbly handles. I was going to replace the set with something new. wasn't sure what but something new.
Then the budget guru in me starting thinking- the pans are still great = lets just pay for the new handles. I called Revere ware and explained our problem with the pans. I did let them know they were 15 yrs old. She said that they no longer have a parts department but the pans fall under their 25 yr warrenty!! They no longer make the same ones we have but they would replace them with a similiar item!! They are sending us 3 new pots in the stainless steel tri- ply!! At no cost- they will be here soon via fed ex!!!
I told DH about it -- he wanted to know if we needed to send them our old ones. I said no they didn't request that we do!
So I don't have to buy any new pots and pans!! Soo glad I checked into getting the handles replaced.
Their Customer Service rep was great!
Then the budget guru in me starting thinking- the pans are still great = lets just pay for the new handles. I called Revere ware and explained our problem with the pans. I did let them know they were 15 yrs old. She said that they no longer have a parts department but the pans fall under their 25 yr warrenty!! They no longer make the same ones we have but they would replace them with a similiar item!! They are sending us 3 new pots in the stainless steel tri- ply!! At no cost- they will be here soon via fed ex!!!
I told DH about it -- he wanted to know if we needed to send them our old ones. I said no they didn't request that we do!
So I don't have to buy any new pots and pans!! Soo glad I checked into getting the handles replaced.
Their Customer Service rep was great!