Dollar girl was furious...

[beebumble]

My rate dropped last nite again $6.45 and I could not modifiy the reservation. I called the 1 800 number and the girl was SO IGNORANT you could tell she didnt want to be bothered. She told me I should be satisfied with the rate I had. I couldnt believe it Like it was her $$$$ OR something. I almost said ok forget it but THen...I asked to speak to her superior ( and I'm sure he wasnt however he put the new weekly rate in and was fine with it.
Hey it's $ 6.oo more for the Mouse House
I'll continue to watch the rates and hope I dont get her on the phone again.
Have A disney nite
OH yes my room rate went down today too!
Rainy day turned out sunny

 

[maciec]

I had the same problem with National. Even the "manager" was rude. I even called him on it and he got even worse. What is it with customer service these days?

 

[princess pooh]

I've given up on customer service . I'm glad you got the $6. You could buy a nice souvenier with that money

 

[kathmzh]

Good for you for sticking to your guns. You got her back by calling her "the dollar girl" in your post anyway !

 

[dancemom3]

We just got back from a two week trip to FL, and rented a minivan through Dollar out of TPA. The girl at the counter was very nice until she asked us if we wanted the Grand Caravan 'for a couple of dollars more a day'. Turns out it was $5.00 more a day. When I said to my husband that that was a lot, she very rudely said, "It's only $35 a week!" I reminded her that we needed the car for 2 weeks making it $70 more. If looks could kill I wouldn't be here now! With that, she picked up the phone and told whoever that she needed a caravan brought around-'no not the long one, the short one.' She handed my husband the keys, and told us where to pick up the car. Guess what? It was a Grand Caravan!! They must have run of caravans. And the best part was that the label on the keys that she handed us said 'grand caravan' so she knew what we were getting all along!

 

[mickeymousefan]

dancemom3 , thats a great story. Its funny that the girl tried to make a buck for Dollar. Since they had to give it to you anyway, why not pump you up that you got a free upgrade? You would have walked away thinking how great Dollar is!!! Instead she turned it into a bad experience. Some people just dont belong in customer service!!

 

[mom_rules]

This is the reason I usually make a new reservation and when it's finalized I cancel the old one-don't need any explanations or attitude.

 

[hockey mom]

We had really bad customer service last April with Dollar. My Dh was picking up the van because the other 7 of us were riding in a limo. He does not usually handle these things so I told him you do not need any exta insurance-we are fully covered. Well the guy kept insiting that the $89.95 coverage was not an option anymore it was mandatory so DH said fine. When he got to the resort he was furious after reading the papers and learning that the coverage was indeed "optional" I have sent 2 e-mails to Dollar about this and still no reply.

 

[Chicago526]

Originally posted by hockey mom
We had really bad customer service last April with Dollar. My Dh was picking up the van because the other 7 of us were riding in a limo. He does not usually handle these things so I told him you do not need any exta insurance-we are fully covered. Well the guy kept insiting that the $89.95 coverage was not an option anymore it was mandatory so DH said fine. When he got to the resort he was furious after reading the papers and learning that the coverage was indeed "optional" I have sent 2 e-mails to Dollar about this and still no reply.

Dispute this with your credit card company, this is a deceptive practice! Don't wait for Dollar to fix it, it will either take forever or they'll deny that's what happend.

As for the OP, was it $6 per day, or $6 total for the rental? If it was $6 total, I'm not sure I would have bothered to change it--but that's just me.

 

[drgnfly30]

It's too late to dispute an April charge with your CC company. (Regulations indicate you have to contact them within 60- days of receipt of the bill that the charge appeared on) Plus they signed the contract authorizing the extra charge (HockeyMom even admitted was written in the contract as optional). So unfortunately the credit card company wouldn't be able to intiate a dispute for her. The only route now would be to contact the Attorney General - highly unlikely that this would result in a refund however....
Christine

 

[SalandJeff]

Originally posted by hockey mom
We had really bad customer service last April with Dollar. My Dh was picking up the van because the other 7 of us were riding in a limo. He does not usually handle these things so I told him you do not need any exta insurance-we are fully covered. Well the guy kept insiting that the $89.95 coverage was not an option anymore it was mandatory so DH said fine. When he got to the resort he was furious after reading the papers and learning that the coverage was indeed "optional" I have sent 2 e-mails to Dollar about this and still no reply.

We had a similar experience the 1st time we rented a car. Told the girl we did not want the insurance, she said okay then hands me a paper to "sign here and initial here that you do not want the insurance". Well she lied...when we brought the car back they charged us for the insurance and the attendant was so rude and would not even talk to us about it. So I wrote a letter to the president of National and explained the situation, but also disputed the charge to my cc company. They removed the charge. And National did agree to remove it later.

So it's worth a try. Tell your cc company that you have been trying to resolve it with the merchant and they have not responded (send them copies of your letters with the dispute form) and that is the reason that you delayed. Good luck.

 

[manning]

Ghost of Alamo