When we stayed at WBC we told the lady that we were checking in for the first time ever. She was very friendly and asked us if we knew where we wanted to stay. We had no clue and she said she had a perfect room for us. Off we go, open the door, and there are people in the room. Thankfully they were nice. They let us call down to the desk from the room phone. She apologized, found us a nicer room, and sent someone with new keys to meet us at the door. Worked out great.
I think if there is availability and they are not swamped, they will do it. You may have to wait for the room to be ready though.