Does Universal not want my money?

[SnowWitch]

I tried on July 19th to order the Bonus passes online and it said my info did not match their info. Soooo I called Universal they explained their system is very ticky and it could be something as simple as street being abbreviated instead of spelled out and suggested I call my bank to verify my info. I did just that and called Universal back and I asked could they put my info in and order the tickets. Sure no problem.........but wait........their info does not match my info. So I explained to the young man my bank had suggested they (being Universal) call my bank to verify my info. Th young man said a supervisor from the main offie would hav to do that and that he would fax the info to him. I explained to the young man we would be arriving on Aug 1 and he assured me no problem. Guess what????? ........I haven't heard a thing from them and I leave in 3 days. This wouldn't be a big deal but the bonus pass can only be ordered online. Any suggestions on what I should do???

 

[EUROPA]

Can you only order the passes online or are they available at Universal Ticket Windows too?

 

[SnowWitch]

Only online!

 

[emmagata]

Gotta another CC you can use?

Can someone else buy them for you on their CC?

 

[SnowWitch]

It's the only cc I have. There's nothing wrong with it!!! I have called my bank twice, the point is they haven't even called me back!!

 

[DisnutDave]

SnowWitch- We got a similar runaround a couple of months ago when we bought our Power Passes. I'd suggest you call back, and immediately ask for a supervisor. Worked for us.

Have a great trip!

 

[sweetheart2576]

If you are talking about the 2 day plus 1 day free, you can just order these from ticketmania and pick them up, or i think they have hotel delivery. I actually think they are cheaper the US website. Just a thought. I dont know how long it takes them to process the order though. I would call and see if interested.