When you pay for internet service there it's for High Speed internet access with an ethernet cable, not WiFi - wireless. You probably were tapping into the World of Sports Internet like I did. With the ethernet cable, you don't leave your room, you're actually connected. (In other words, you paid for the High Speed internet with the cable, but didn't use it...)
If you don't have an ethernet cable, you can borrow one from the front desk. It's much faster than the World of Sports connection (although if you can get it, the sports connection is free and wireless)