Does Housekeeping at BWV Try to Clean Your Room Daily?

[Pete W.]

It doesn't appear that BWV housekeeping has a good system for keeping track of guests staying on points vs. cash. Last May, we stayed for 9 nights, the first two we paid cash and the remaining 7 we used points. Housekeeping kept trying to clean our room during the "points portion" of our stay. I kept telling them that we weren't entitled to a full daily cleaning (and we didn't even want the service because my daughter was napping most afternoons) but they kept showing up. A couple of times we returned to our room in the afternoon to find the room completely cleaned. I felt bad because we hadn't left a tip, but again we were not entitled to the service nor did we want it.

I chalked this experience up to the fact that our "mixed reservation" was creating the confusion. However, on our 8-night, all points trip last week the same thing happened on two occasions. The first two days of our stay housekeeping attempted to clean our room. When I told them we were staying on points they left but seemed very concerned. I then receieved phone calls from housekeeping asking when they could make up our room and I again had to explain to them that this was not necessary. Finally, after our fourth night we received NO service so I had to call to at least have trash & towel performed!

My concern is that this poor recordkeeping is leading to unnecessary costs which may translate into higher dues. Has anyone else experienced this?

 

[Happy Birthday Cat]

At the VWL in February we stayed for the first three nights on cash. It was cleaned each day. Then we cnaged to points for the last three nights and the cleaning stopped. They must have a better method of keeping track there.

 

[brittsmamabwv]

I had to laugh when I read this thread, when we were at the BWV's in September, DH would rest w/ DD in the afternoon and me & MIL would go shopping or whatever. He SWEARS that housekeeping tried to come in everyday, and I still to this day keep telling him NO you are mistaken (or words to that effect) We were on pts the whole trip. Could he be right? <IMG SRC="/infopop/emoticons/icon_confused.gif" alt="confused">

When you wish upon a star...DVC will take you far...anything your heart desires....will come your way

 

[tarzanman]

When we stayed at BWV in Sept'00 we had housekeeping everyday but only for the bathroom stuff. We made the bed first thing so they didn't have a chance to do anything else. It seems like they don't know or they are instructed differently than we are led to believe.

some trips as a child
DxL 4/00
DVC member 4/00
BWV 9/00, 12/01
VB 9/00, 5/01
DCL 1/01, 12/01-1/02 New Years Cruise
OKW 1/01

http://gennaroworld.topcities.com

 

[Lesley]

This does kind of concern me...as much as "free" housekeeping might be nice, it has to effect check in times, the quality of the housekeeping that is supposed to be done, and also dues. No wonder its unusual to have a room ready before 4...the housekeepers are off doing extra work instead of what they should be doing.

Did anyone try to speak with the manager of housekeeping, or ms or someone about this?


Lesley


1979 Contemporary
1992 Off-site
1994 Carribean Beach
1999 Fort Wilderness and Coronado Springs
2000 Polynesian and Old Key West
2002 Boardwalk Villas

 

[dhudson1]

It also could have an impact on annual fees if housekeeping is doing more work than necessary.

<font color="#FF0000"><font face="Comic Sans MS"><font size="3"><center>Darryl</font>
<font size="1"><marquee>71 Offsite, 72 Offsite, 81 Offsite - Honeymoon, 83 Offsite, 84 FW Tent, 85 Poly, 90 Offsite, 91 Offsite, 92 Offsite, 93 CBR, 94 Offsite, 96 ASM, 98 CBR-Bought DVC @ BWV, 99 BWV & OKW, 00 OKW & FW Cabin, 01 BWV in July</marquee></font></font></font><IMG width="125" height="122" SRC="http://members.aol.com/robert1958/private/Disney.jpg"></center>

 

[macfrisco]

We stayed in a BW GV from 3/30 till 4/4/2001.
On my reservation conformation it stated "trash and tidy" on 4/2. On 4/1 around 4PM we received a call from "housekeeping" asking if they could
get into our GV for "trash and tidy". I stated that we were informed in writing that "trash and tidy" would be on 4/2--could they please verify and get back to us. They called back immediately and said "yes--you are entitled can we come in now?". Since we were in between parks and dinner--I said OK. The entire visit took only a few minutes--so no inconvenience was encountered by our guests. The story doesn't end here! Our rule was that when the last guest "left" the GV they would place the privacy please sign on the door as they left. Upon returning late afternoon (4/2) two of our guests entered the unit and found a housekeeper in one of the upstairs bedrooms. Quite surprised---one guest questioned the housekeeper and was told she had to clean the room. My guest replied that she didn't think the owner wanted anyone in the unit and that someone was here the day before that performed some type of cleaning. No more was thought of this unusual happening until we returned very late the next evening and found that the trash had been emptied by????. Next comes check out day---the bill was placed under our door as usual and when I opened it I almost had a heart attack. On the first day 3/30 we were charged $240.00 for HOUSEKEEPING.
I immediately called the front desk to ask about the charge and after many minutes was told that a guest of my requested daily housekeeping. Since none of my guests even picked up or used a telephone in the unit---I challenged that statement. After many more minutes of hearing "that someone in my unit" requested this I asked to speak to a Manager. The Manager then informed me that it was requested on my initial reservation. Since the subject of housekeeping never even entered the conversation during my reservation call---I disputed that theory also. The Manager kindly credited my account. I then went downstairs to get my revised bill and showed the CM my reservation conformation---she showed the Manager and his reply was "it must have been a computer error". We have been DVC members since 1992 --never had a problem such as this--- was a horrible way to end our wonderful stay at the BWV.

 

[mickey7861]

This happened last summer to our friends who had a 1 bdr for 8 nights at BWV. They had booked the nights one day at a time due to limited availability, in the end they had 5 different ressies but didn't have to change rooms. Each day housekeeping kept coming in while they were away to do a full clean. They would call down and order extra towels then ,while they were at the parks, maid service would come in and clean and remove the extra towels! They had to keep calling back to have the towels returned. Each time they were assured that the mix up was corrected but this continued for the length of their stay.

 

[jfulcer]

We are just back from a stay on points at VWL. Days 3 and 4 they did a complete cleaning, and on day 7 did just trash and towel. Certainly we didn't expect the full cleaning on either of those 2 days, it was quite a surprise that we didn't actually pay for.

We were even in the room on the 4th day when they knocked on the door. I told them we we're ready for trash and towel could they come back later - and did the full cleaning.

I wonder if this does effect the quality of the dues and maid service we get. we chalked it up to accidental Disney Magic, but hey as an owner maybe I should be concerned?

Jeff <img height="80" width="55" src="http://www.angelfire.com/art/jfulcer/goofhead07.gif"> <img height="80" width="125" src="http://www.angelfire.com/art/jfulcer/vacclub01.gif">
8/95 WL - Honeymoon!
3/97 Offsite
3/99, 3/00 Offsite - Premier Vacation Homes
11/99 Offsite (Tampa!)
8/00 Wilderness Lodge
9/00 Offsite - MOWC
3/01 VWL (DVC points)

 

[macfrisco]

Jeff
Did you receive a housekeeping charge? What a shocker that was! How was your stay at the VWL?

MacFrisco

 

[jfulcer]

No, no charge on our bill. It was a complete shocker.

Our stay was wonderful. 11 days but oh way way too short. The room was wonderful, location was wonderful, staff was wonderful. Oh, did I tell you it was wonderful?

Jeff <img height="80" width="55" src="http://www.angelfire.com/art/jfulcer/goofhead07.gif"> <img height="80" width="125" src="http://www.angelfire.com/art/jfulcer/vacclub01.gif">
8/95 WL - Honeymoon!
3/97 Offsite
3/99, 3/00 Offsite - Premier Vacation Homes
11/99 Offsite (Tampa!)
8/00 Wilderness Lodge
9/00 Offsite - MOWC
3/01 VWL (DVC points)