I'm thinking they only do quotes online. When I did my quotes I had several different things I wanted quotes on for one cruise (Like different categories, with or without insurance, transfers etc). So what I did was do one quote form online. They will then send you an email saying it's being processed. Then one of their agents will email you saying your quote is ready and if you have questions just email them. I had Sue Ellen email me about my quote. So I emailed her back asking about prices with different factors. She emailed me back within an hour with pricing for each. She then told me if I wanted to change my quote to let her know and she would before we paid the deposit. It worked out great. We even booked another cruise for Oct 2006 through her and DU.