Does Disney ever respond to e-mails?

[jlcd]

We stayed at the Wilderness Lodge in April. We loved the resort but had a couple issues, most notably the fact we had VERY blood stained sheets (from an accident my daughter had) that were not changed by mousekeeping. I have written to customer service twice but have not gotten a response. I am not looking for any compensation, I just wanted someone to say they got my email and will follow through. Does Dinsey ever respond to emails??
Thanks for any info!

 

[Lisa loves Pooh]

It might take a while.

Sometimes carbon copies to someone of importance (in any type of complaint situation anywhere) do the trick.

I don't know when you sent your last e-mail...but you might try copying the hotel manager regarding if you decide to write again.

 

[dawgsgirl]

I emailed them back in April about the Living Statues being gone. I actually got a call in about 3 weeks responding to my complaint. I was quite surprised!

 

[gizfish]

I emailed about problems with mousekeeping at POFQ. Within about a week, I actually got a phone call.

 

[jlcd]

Thanks for the replies. My last email was about a month ago. I don't think I'm going to send another one, I was just curious if anyone ever hears back. I was beginning to think no one even reads them!

 

[trappednabox]

They've answered everyone I've sent!

 

[Hugpug]

They do respone but sometimes it takes about a week or more. I have sent several and have gotten a reply to every one. Did you use there web site to issue your complaint this works the best.

 

[yusinskas]

If you don't get a response after awhile, you may want to try mailing them again. Part of my job entails responding to email inquiries from our websites, and occasionally we get inquiries that we can't respond to... either the addresses are bad, typoed, missing, or the replies we send get bounced back to us. The technology isn't perfect.

 

[Disneynutbsv]

Well, I just sent them an email about if they had the Chocolate slipper at CRT. I just wanted to see if it was there and if I do want it do I have to make arrangements ahead of time.
This was my answer:
"Thank you for contacting the Walt Disney World® Resort.
Advanced reservations arrangements may be made up to 90 days in advance for select restaurants and character dining experiences in our theme parks and resort hotels, and up to two years in advance for dinner shows."
I didn't ask about making reservations It kind of made me wonder if they actually read the email???

 

[bicker]

Sounds like they're applying some inquiry recognition software, to manage what must be an incredibly large volume of email. Keywords like the names of restaurants along with "make arrangements ahead of time" logically translate into an inquiry about when folks can make PS. It probably works well about 90% of the time. Ah, the joys of this new Information Age.

 

[jlcd]

Well, I re-sent the email. Maybe the third time will be the charm??

 

[cruiseonmagic]

You may want to check your "junk mail" box to see if your email filter tossed it. Make sure that your filter will accept mail from disney.com.

 

[tinkerbellmagic]

I emailed them back in April about the Living Statues being gone. I actually got a call in about 3 weeks responding to my complaint. I was quite surprised!

So sorry, off topic here, but I didn't know the Living Statues were gone. When we went to WDW last Nov, we looked for them and didn't see them. We were disappointed, but we thought we just came at the wrong time. Are they really gone? Please let me know what Disney said. DGS was fascinated with the Living Statues.

That said, I once emailed guest services to ask if they are ever going to offer the DCL pillowcases again. They responded with a polite "no."

Tink

 

[Duckfan-in-Chicago]

I have a conspiracy theory that Universal Studios is backing the people that run the Disney computer system. They make it mess up reservations, make it so the CM's can't book things at certain times, and other little glitches, but can't make it too obvious or Disney will get new people. I don't know how many times we hear 'The system won't allow us to do that.' Wait...its either Universal Studios or Hal from 2001.

 

[bicker]

So sorry, off topic here, but I didn't know the Living Statues were gone. When we went to WDW last Nov, we looked for them and didn't see them. We were disappointed, but we thought we just came at the wrong time. Are they really gone? Please let me know what Disney said. DGS was fascinated with the Living Statues.

My understanding is that after, what was it, 12 years, Disney decided not to bring them back for another year. Hopefully that's a sign that Disney is going to do more to bring the World Showcase back to what it was originally and is supposed to be, an ever-changing set of shows and attractions. As much as I love Off-Kilter, for example, I was a bit disturbed when they actually built them a permanent stage. I'd rather see Off-Kilter come to a music theater near me, and rotate many different forms of entertainment from the host country over time, rather than have one form of entertainment camp out for a dozen years.

 

[mrsgus06]

I sent them an email when the ap rates came out for my June visit. I was on the phone with them at 7:04 for a discount. First I was told the campground did apply but only for partial hook up (I have a fifth wheel). I called back and was told, again, the campground did apply, but there was nothing avaialble for my stay. WTH? I am staying for 51 nights starting June 11. NOT ONE DAY was available? I called back a 3rd time and was told I could only get 10 day increments. No problem, lets break down my ressie. Can't do it, the computer went down. Two days later, I finally call back and got a discount for June 21 to July 9, but nothing for June 11 to 21. I give the phone to my best friend who is also going during those times. She gets the discount for June 11 to 21? No discount for June 21 to June 26 now? Did not make sense to me. I sent them an email explaining the situation and they did finally call me back, two weeks ago, so it took them about 2 months. I explained that I was staying 51 nights and did get a discount for every day except June 11 - 21. She called back the next day and offered the discount. She stated they can tell I was on the phone to them early the day codes were released and should have been given the discount on that day, but some of the cm are still in the learning process. All in all, they answered slowly, but I ended up with the discount (although I informed them in the email I was going with or without my discount). It was only 10 days, and I had already paid the bill, but I thought it was great they did that. I was not seeking the discount with the email, just my frustration that after 4 phone calls, I finally got someone willing to take the time to break it down for me. Sorry this was soo long, but they do eventually get back to you.

 

[puffkin]

I sent a snail mail letter about a problem we had at the Pop Century. I got a phone call about a month later, and the problem was handled properly. The woman who called couldn't have been nicer.

I also sent an email about to menu items I enjoyed from the Disney Wonder, and I got an email back in a few days with the recipes.

So yes, I do believe they make every effort to respond to inquiries and complaints.

 

[ksoehrlein]

Rest assured, they do read them! I sent an e-mail about some great Guest Service we had received in February, and a few weeks later, my mother-in-law e-mailed me a one-line comment about the situation. It boggled my mind that she knew the details about what had happened. Finally she clued us in that her friend's daughter works for WDW in the department that reads e-mails. But boy, did I feel like Big Brother was watching until she filled me in as to how she knew the story!

 

[CamColt]

We have contacted Disney via email in the past and they have always responded...usually with a phone call.