I don't usually want to get into the middle of these things, but I had a few things to add:
Jenn DID say that she'd never heard of
trip insurance before. If nothing else, her post helps people realize that they should find out about this, and not just worry about getting $5/point back in case they cancel, but really make sure that they have enough medical coverage.
Yes, redocking probably cost
DCL money, but I doubt the other passengers were inconvenienced. I don't think it matters much whether you cruise for 5 hours or 10 hours at night to get to the next port.
It wasn't nearly so serious, but we had an episode at the
Disneyland Hotel a few years ago. My son had a fall in the room, and cut his head seriously enough so I thought he'd need stitches. I called the lobby for a bandage and was told that they'd send the nurse right up. A registered nurse on staff at the hotel!! She did have to send us to the ER, but when I told her we had an HMO for health insurance, she handed me an information sheet with directions to the nearest ER *that accepted our insurance.* Talk about service!
We also had an experience at BCV where my two boys (both with autism and not the best communicators) went out the door in opposite directions and I lost track of both of them. I swear, within 60 seconds of calling security, every CM in the complex knew what they looked like. We had them back within 5 minutes.
As an earlier poster said, THAT's why we go to (and own at) Disney.
Wishing Jenn and her son the best.