Before the age of the E-ticket, I had my Delta airline tickets stolen from my room at the Yacht Club. It was the first year that the Yacht Club was opened and the safe was in the wall and not on the floor. It cost $50 per family member to fly home for "lost ticket affidavits". Not something that I welcomed at the end of our WDW vacation. $300! The Yacht Club did little to attempt to resolve the problem at the time. We were annual visitors. I posted my angst on Prodigy and there were 128 replies to my thread...all supportive. Clarry printed them and faxed them to Mark Pakala who was in charge of the DVC at the time. He forwarded them to Neil Olson, manager of the Yacht and Beach Club. Imagine my shock when Mr. Olson called me on a Sunday morning and asked if there was anything he could do to encourage us to return to WDW; I was boycotting for a year.

He offered us any number of rooms at the concierge level for the lowest price we could book in; an upgrade. I got a rate of $135 per night. He also contacted Delta Airlines and they gave us a $300 credit towards our airline tickets. The following year we booked two rooms at the Yacht Club for 10 days. My family of six, my mom, my brother, wife, and two children went to WDW. It was magical. It was one of my mother's last trips to WDW before she died of breast cancer in 1995. Clarry is gone now, but I think of him often. You never know what connection you make that will make another connection, that will make an incredible, wonderful memory! Isn't that the butterfly effect?