Bongo's is Cuban food... if you've never had it, you'll either love it or hate it. The food at Bongo's is high-priced and mediocre if you compare it with what you can get in Miami. I was not impressed with their service at all.
Since I live in South Florida, I can get Cuban food in almost every corner, and at least half the time it will be better than Bongo's (and much cheaper).
If you can't make it to Miami, then I guess Bongo's will fit the bill for Cuban food... it's not great, but it's not the worst, and it'll be different. One word of warning: a lot of the food will be fried and, if you're watching your carbs, forget about going there... most Cuban food is served with white rice, black beans and plantains. Cubans loooove their starch!
DeterminedOne, I can't believe they told you plantains are like french fries! No wonder you hated them! Plantains are more like bananas.... you can fry them either green (unsweet, sprinkle salt on them) or yellow (ripe and sweet). They can definitely be an acquired taste for someone who's never had them before....