Does anyone else have to deal with unfriendly customer service...

[debden]

At their Bank? I only go to the drive thru at my Bank (Bank Of America) once in a great while and yesterday had to be the worst customer service person I have ever had.She was very 'curt',did not smile and barely greeted me with an audible Hi....I mean she doesn't have to have a full fledged grin on her face and sound like Santa Claus when she greets customers but even a glimmer of descent customer service would be nice.
I mean I only go to the window once in a great while so most of the time I'm using the ATM so for me to get this kind of service is not pleasing and make me want to avoid the window at all costs.
If I didn't have so much vested in this bank and so much of my information in place I would pull my account out but it would be more inconvenient to move my account elsewhere rather than just put up with bad customer service...
No question here Just a vent...
Debbie

 

[bicker]

I personally am not willing to pay extra for cheery tellers, so I suspect I cannot complain that I don't get them. What I want is great tech support for the electronic banking service, and Bank of America has that, so I'm happy.

 

[powellrj]

my DH had finally had enough last year and we changed banks after 27 years with the same one. The reason, they were rude and not customer friendly. While with direct deposit and on-line banking we don't need to use customer service often, there are times that you need to talk to an actual person and you want that person to helpful. There are too many banks to pick from. IF I'm not getting what I need, I can just move on down the road to the next one.

 

[laura001]

I can remember when my DH and I were first married, we still bank at the same back he was with then, so that would be about 22 years for both of us and about 30 for him. Before we were married they used to do all kinds of things for him, he would just pile up all his bills etc and hand them over, they took care of everything, not that I want them to do that now but at least the service was there. I used to be able to call and speak with our personal banker and she could do almost everything over the phone for me.

NOW.....you are kidding, it is awful, the same people are never there, they can't even change an address without screwing it up. I still have banking stuff that goes to two different addresses and this is after two years.

The biggest kicker was last year just before our trip to WDW....I will say that I hardly ever go into the bank anymore, I use the machine or the computer, sometimes because of convenience but mostly because that is what they encourage their account holders to do. Anyway, I go into the bank with a huge bag of change that I had rolled up, on each roll I had written my account number, the teller looked at me and told me, "you need to have your name and phone # on the rolls also", I couldn't believe it, she was starting to hand it back to me when I said, "I don't mind, I will wait while you do it". She looked at me as if I had 3 heads. I couldn't help it, it was as if she was so disgusted that I had so much change etc. and that she just didn't want to take the time to deal with it so she was going to make it difficult for me....guess I threw it back at her. I stood and waited while she did it. It is not like me to be like that, but her attitude towards me was so bad I couldn't help it.

 

[tmt martins]

I've had BoA for some time now maybe 5 or 6 years and I have only seen less then 5 CS's I do all my own banking either at the ATM or On-Line and their On-line like BICKER stated can't be beat.
I think On-line is the direction they want people to go and thats why CS's take a backseat on importance .Now I'm not saying thats right but just how it seems to me.

 

[Tigger_Magic]

I don't use drive-up tellers that much, but when I do I couldn't care less if they are happy, curt or even snarly. I just want them to process my transaction as quickly as possible so I can be on my way. Save the happy chit-chat for someone who really wants it.

 

[we3disneygo]

we have a really nice lady that works at our banks drive thru....it's at our library that they are so snotty.......it's a public library, I'm a home owner..........they act like were checking out "their " personal books!!!!!! give me a break !! I still go in just to bug them .......

 

[Disney Doll]

You know, I am of the opinion that if something about a business bothers me, I speak to someone who can change that.

When I have had what I consider to be bad customer service, be it at a bank, a store, a hospital..wherever...I talk to someone in a management or supervisory position and let them know about my displeasure.

 

[chyam]

I'm sorry but it is not just banks and frankly I get quite annoyed about it. When I approach a cashier etc. and say hi I expect at least a smile or something. When I recieve nothing I simply say HELLO really loud. I am sorry but people should be acknowledge when they are doing business with you. It is only common courtesty to at least be cordial. I am not asking for Santa Claus either just to be treated as a human being! I can't tell you how many times this happens now days........I have dealt with cashiers not even saying thank you ( hello? I am keeping you employed!) when they don't say thank you again I say YOU ARE VERY WELCOME and leave. Perhaps I am getting old and cranky but it doesn't take a whole lot to be somewhat nice!
Oh and when I do encounter someone who is beyond even rude I do talk to someone in charge, if people don't like working with other people they should find another job. I have always said that everyone should have a job working with the public for at least 6 months then perhaps they would treat others better!

 

[LiteBrite]

We use BoA, and we've never had anything but very friendly service from anybody there. This is a small suburban branch - I don't know if that has anything to do with it or not, but everyone I've ever worked with there has seemed to go the extra mile to be as pleasant and helpful as possible.

 

[ARLO1]

One of the tellers at my bank is sooooo rude and when she sees me now she wont deal with me. The 1st time I saw her i was doing some transactions and had a rebate check for $1.00 that i wanted the dollar back. well on her own doing she decided to deposit the check into my account. hello did i ask you to or give you a deposit slip. mind you it was only a dollar but. well i asked her for the money and she said she deposited it and then started to give me attitude. well i decided to complain to her manager - they dont have the right to determine what you do with your money.

the next time i went to the bank i was depositing money and she asked me for my passbook. again hello - its not a passbook account.

the final straw was i went to the bank with my husband and was withdrawing money and wanted certain denominations for a reason and told her this - well she decided to do what she wanted and when i sent the money back to her she got pissed off. Now when i go to the drive through and she sees me i've seen her throw up her hands and start raving. I am almost tempted to say something again to her manager but just be bothered.the funny thing is when she sees my husband - even when i'm in the car she is as sweet as pie(i suspect she plays for the same team-not that i care or does it make a differance).

 

[tw1nsmom]

I've been having pretty good luck with the customer service at our banks. I can't say that all the tellers give me a warm and fuzzy feeling, but they're at least polite.

Our health insurance company is another story all-together. We run a small business, so I have to deal with them as both an end user and a benefits administrator (I use the term loosely, we only have three employees, including myself and my husband). Every time I have to call about something I feel like banging my head on the desk. The last time, they made a mistake on our billing. When I called to straighten it out I was treated like scum. The person on the phone even had the gall to say that if I kept better records I wouldn't be having these problems! She also refused to speak to me or send me to a supervisor, she said she would call me back after she had researched MY mistakes. A couple hours later she called back with an apology and her "tail between her legs", after she found out I was telling the truth and that the error was theirs. ARGGG!

 

[Stitchfans]

sure we have the same thing at our bank too. I really don't pay that much attention as long as they don't mess up with my acct and my money. you find the same treatment, and unfriendliness at a lot places. think about it.

how often do you find a pleasant person at the toll boothes?
Or at the driver's bureau? dealing with those people is a nightmare!

the list could go on and on. although yes sometimes you can strike it lucky and find someone in a good mood.

I even ran into a rude unpleasant young woman at MGM this past spring at one of the fast foods places. I just figured ok, she's having a bad day. oh well.... as long as they aren't super rude I just shrug it off.

 

[Blueeyes101817]

i actually love my bank! We live in a pretty small town and they know all of us..we have great conversations when i go

 

[Chicago526]

I love my bank and won't switch even though I've moved a half hour away. They are an independent bank, not a chain so they don't have any branches. Thankfully they have online banking with bill pay, and between that and having my checks direct deposited, I don't have to go over there too often.

 

[BeNJeNWaFFLe]

Cashiers being rude, you can usually chalk that up to having a bad day or recently dealing with a doozy of a customer. When I was a cashier I was told by management that I was too nice. And there were times that I was slightly rude because of rude customers. (Not saying all rude cashiers should be given slack, just some. Especially around the Holidays.)

My bank has great customer service. But Sallie Mae, what a waste of time. I have my school loans through them and just to get someone on the phone is a challenge since everything is automated with this annoying voice. When you finally get to talk to someone, they are just rude. I always feel like I get better conversations from my cat. I had recently paid the monthly payment and some extra (trying to get it paid off much sooner). They clearly state to include a note saying how you want that extra money applied. So I did. I get the next statement and it wasn't applied right. So I call and the woman makes it like it is all my fault that they can't read a simple note. She also makes it like it is a big deal that I asked them to fix the payment date. Oh and their customer service line which is mostly automated is only open M-F 9-5. Now I have to spend my lunch breaks on the phone with them. If they were just polite on the phone I wouldn't care. Now the health insurance, oh man. Another example of bad customer service.

 

[malibuconlee]

We still bank at the small town bank my MIL works at. No matter where we live we always have. It's just easier and we don't pay any fees, except if we take cash out of the ATM. I don't mind for that.

Customer service is great. Sometimes it's my MIL who waits on us. We know most of the ladies that work at the bank and everyone always says Hi and asks how we are. Most of them that have been around for a long time came to our wedding reception.

The new ones are just as nice and helpful. Right before we moved to Kansas last month we went in to do some banking business and got lots of stuff done, including cashing in a change jar that we'd had for over 2 years. All told they put over $500 worth of change thru the machine. They just laughed and said it was the third one that day.

I couldn't imagine doing like one of the supt. for DH's company does and change banks every time I move. Too much of a hassel. Heck, we're just trying to change an account over from a single to a joint and finding the right time to do that is hard enough!!!