Melissa, I do think it is unacceptable and I would defanitely try to get something back for it. I had something very similar happen to me years ago (sadly I don't have a photo or video from my actual wedding) with my video from my Bat Mitzvah which we had filmed. We hounded the DJ company(who also offered videography) from my Reception for the video and they sent me someone else's Wedding instead. If you're ever lookig for a DJ company near you(since I think you live near where I used to live in FL) never use Applause for a DJ company, use Platinum Gold(they're amazing). I dot know if my dad ever sued them or not, but I was so miffed ai couldn't relive that day again except by with the pictures. Good luck and please keep us posted.