Its a shame there is such a source of MIS information out there. Our cousins are going for xmas this year (arriving on the 26th of dec) and I asked them if they had their ADRs picked, and she said her
travel agent told her that reservations were switched from 90 days to 60 days prior to arrival. Sooooo unfortunately she chose to believe the travel agent, and I don't think her kids are going to be able to attend the character meals they want because nothing will be left if she waits that long to book. Those people I DO feel bad for!
At least the TA informed them they needed ADRs. Last summer, I had a coworker call me one night at work. Someone had told her I went to WDW alot and she just wanted some pointers. In the course of our conversation, I asked her which ADRs she had made. She had no idea what I was talking about. This was about three weeks before her trip. After I explained them to her, she said, "Oh, I don't need those, "My TA got me a dining plan. I can walk into any restaurant I want without a reservation and eat whatever I want. I get front of the line access over all the other folks."

After I explained how the
DDP worked (1 CS, 1 TS, 1 snack, and appetizers not included) and how ADRs were still needed, she insisted I was wrong and that the TA had told her she could eat anything she wanted, anywhere she wanted all day and that it was totally unlimited food. I told her she better recheck with her TA. The next night at work she called me in a panic. It seems that when she went into the TA office that day, he insisted I was wrong and that the DDP was all you could eat and no reservations were necessary. She insisted he call WDW to find out for sure. Come to find out, I was right and the TA had no idea how to plan a Disney vacation. He himself has never been to WDW and didn't even know what restaurants were even down there. He simply sold her airfare, a room, and the DDP without knowing a thing about Disney. I then asked her about DME and she said that the TA did mention that Disney had a service that picked you up at the airport, but he didn't really know how it worked and she would probably just need to call Disney for a car when she arrived at the airport.

We spent a couple of days getting her trip planned out and she had to amost force the TA to call to get her added to DME.

Thankfully we were able to get her some pretty decent ADRs. She was so angry with her TA though. Other than selling her a pkg with room, airfare, and DDP he did nothing for her. After she fussed at him about the DDP and DME, he did say he guess he needed to do some research.

Duh! you think?