Do they offer Exit/Disability passes at DLP?

[blue_monkey]

Hi all, does anyone know if they offer exit passes at DLP for children with disabilities so we don't have to stand in the crowded queues. I've checked their website and there is no mention of it, if they do, what wuld I need to ask for? All of the big parks here in the UK have them.

The only time we can go this year is August and there is no way I would consider it if they do not offer them as my son has Autism and won't wait in the queues - we usually go in November when it is quiet but can't do it this year as hubby is away for work. Does anyone have any ideas at all please. Thanks

 

[ukstitch]

We are in this exact situation ourselves, as DB has autism.

you can get a blue pass which allows you to walk up the exit, hence no queues.

However... The pass is only valid in the main Disneyland Park and there is no similar scheme available in the Studios because they designed it with disabled people in mind, hence all ride entrances are deemed suitable for disabled people.

To get hold of one, just visit city Hall in the main park and ask for a blue disabled pass and hopefully they should know what you mean (I forget exactly what they call it). You'll need to usual proof of disability (Doctor's note, disabled book or similar).

 

[MJ_always]

So if you get a pass you can kinda skip the queues?? Because my grandma is with her hip and she had trouble last time standing for some things. Would she be able to get one? And does it allow for a family member or someone classed as a carer to go with them too?

Ashleigh x

 

[ukstitch]

So if you get a pass you can kinda skip the queues?? Because my grandma is with her hip and she had trouble last time standing for some things. Would she be able to get one? And does it allow for a family member or someone classed as a carer to go with them too?

Ashleigh x

Yes, it allows you to skip most of the queues (a couple e.g. Buzz you use the fastpass queue rather than the normal one so you skip a lot of it but not it all)So long as she has some kind of proof of disability then she will be able to get one. And yes, you can take a sensible number of carers e.g. myself and both my parents are listed as carers for my brother and so well all use the exit when queuing in the Disneyland Park.

As I mentioned before though, this only works in the Disneyland Park and you will have to queue properly in the Studios.

 

[cap'njack.]

Yes, it allows you to skip most of the queues (a couple e.g. Buzz you use the fastpass queue rather than the normal one so you skip a lot of it but not it all)So long as she has some kind of proof of disability then she will be able to get one. And yes, you can take a sensible number of carers e.g. myself and both my parents are listed as carers for my brother and so well all use the exit when queuing in the Disneyland Park.

As I mentioned before though, this only works in the Disneyland Park and you will have to queue properly in the Studios.

I once went to DLRP with a local charity for disabled children. DLRP were very good with the passes however some families encountered problems with some children who (and I don't know how to phrase this better so please no-one take offence) didn't look disabled (i.e could still walk unaided) they ended up having to wear stickers to say that they were disabled which I didn't think was very nice.

We had 5 people and 1 disabled child and all CM's let us all use the exit route with no problems at all.

 

[blue_monkey]

Thanks for confirming this.

Yes, I believe that they can only havea set number of people waiting in he exit though - it does not mean you get on the next car but you do not have to wait in the main queue.

This is the roblem i have with my son, he does not look 'disabled'. At Drayton Manor my husband overheard someone saying 'why are they getting on first'. I wish I had heard as I would have had a suitable response waiting

 

[MJ_always]

Yes, it allows you to skip most of the queues (a couple e.g. Buzz you use the fastpass queue rather than the normal one so you skip a lot of it but not it all)So long as she has some kind of proof of disability then she will be able to get one. And yes, you can take a sensible number of carers e.g. myself and both my parents are listed as carers for my brother and so well all use the exit when queuing in the Disneyland Park.

As I mentioned before though, this only works in the Disneyland Park and you will have to queue properly in the Studios.

Wow thanks so much for that. That's a great help! We werent aware of that last time.I'm SO glad of this forum, its the most helpful thing ever.

This is the roblem i have with my son, he does not look 'disabled'. At Drayton Manor my husband overheard someone saying 'why are they getting on first'. I wish I had heard as I would have had a suitable response waiting

Yes thats the really annoying thing isnt it that people think just becuase it isnt obviously visible, it does not exist. They just assume that people with disabilitys- that it is something visually noticeble.

Ashleigh x

 

[scampbunny]

hiya
am interested in this - what disabilities are covered on this?? we are waiting on a diagnosis of my youngest unfortunately (still hoping that its nothing!) but it would certainly help us, as we only managed to do rides in EMH as he just wont queue and cant understand he must wait, so an exit pass would be much better (and less stressful for me!)
thanks for any help....

 

[ukstitch]

hiya
am interested in this - what disabilities are covered on this?? we are waiting on a diagnosis of my youngest unfortunately (still hoping that its nothing!) but it would certainly help us, as we only managed to do rides in EMH as he just wont queue and cant understand he must wait, so an exit pass would be much better (and less stressful for me!)
thanks for any help....

As far as I'm aware they're available to anybody with proof of disability, for any disability.

We tend to use a benefits book as our proof, but a doctor's note explaining why they can't queue normally would also be suitable I believe. I think we've got away with showing them our previous blue pass because we've come across that before we've found the benefits book, but don't hold me to that, plus that's obviously no help if you haven't had a pass before.

It's worth noting that you all need to be there at City Hall when you get the pass. The first time we were there, there were 5 of us and 2 of us didn't get added to the pass because we weren't present at the time.

Also, as mentioned above, it doesn't mean you get straight on the first car/boat/train etc that comes along. The park has to follow strict rules about the number of disabled people on the rides at once, so if you get there and the maximum number of disabled people are already on the ride, then you will have to wait for them to come back round which may take a while (e.g. Pirates, Small World etc).

finally, we've never had to have a sticker or anything, we just show City Hall our proof of disability to get the blue pass and then show the people at the disabled entrance our blue pass.

 

[Jonjo]

You should also ask at City Hall if it would be possible for you to use the Disney Wish Lounge. Its located between Discovery Arcade and the Plaza Gardens Restaurant, next to the park’s Baby Care Centre and First Aid services.

Its a pleasent place to relax for a while to get out of the hustle and bussle of the park without having to go back to your hotel room. The lounge has an Aladdin theme and there is plently of comfortable seating, and refreshments are availble.

Its normaly only avaible to children and families visiting the park on the Make a Wish programe but if if there are very few Make a Wish visitors in the park that day they sometimes allow other families with disabled childern access.

 

[Jonjo]

I once went to DLRP with a local charity for disabled children. DLRP were very good with the passes however some families encountered problems with some children who (and I don't know how to phrase this better so please no-one take offence) didn't look disabled (i.e could still walk unaided) they ended up having to wear stickers to say that they were disabled which I didn't think was very nice.

Not very nice I know but it does assist the CM's in identifying guests with special needs so that they can give you more assistance if needed. They really come in handy especially in emergencies like during a ride brake down for example. I was on the Studio Tram Tour last month when it broke down. Those guests wearing disabled badges were moved into the replacement trams more quickly by the CM's that regular guests.

 

[thelittlemermaid83]

You should also ask at City Hall if it would be possible for you to use the Disney Wish Lounge. Its located between Discovery Arcade and the Plaza Gardens Restaurant, next to the park’s Baby Care Centre and First Aid services.

Its a pleasent place to relax for a while to get out of the hustle and bussle of the park without having to go back to your hotel room. The lounge has an Aladdin theme and there is plently of comfortable seating, and refreshments are availble.

Its normaly only avaible to children and families visiting the park on the Make a Wish programe but if if there are very few Make a Wish visitors in the park that day they sometimes allow other families with disabled childern access.

Wow i never knew that DLP had a Disney Wish lounge, i had only ever heard of the one in WDW where sometimes you get suprise visits from characters.

 

[ukstitch]

For those people with autistic family members (or similar disabilities affecting their ability to queue), DLRP have now made some massive improvements to their exit/disability passes.

They have changed the design (they're now green and look a bit like a small map) and if you have a disability such as autism, they now stamp a special black mickey stamp on your pass.

That mickey stamp entitles you to skip queues not only in the Disneyland park, but it has now been extended to work in the Studios as well. A "normal" pass without the black mickey stamp is still useless in the Studios though.

 

[scampbunny]

thanks for that!!! my, that wud make it easier for those wanting to get onto cars when its busy!!

still waiting for full diag here, prob sum time in sept...... hope it isnt anything, but good to know that if it is, it will help our trip thanks stitch

 

[ukstitch]

thanks for that!!! my, that wud make it easier for those wanting to get onto cars when its busy!!

Even better on Crush. Shame my DB didn't enjoy it, so isn't likely to ride ti again any time soon. I think he found it rather

 

[Cyrano]

There is a link in The Very useful info sticky for disable guests.

From others they have said that it definitely helps the process at City Hall if you have a doctors letter that is no more than 3 months old.

I agree with what others have said about DLP improving the experience of our less able or special needs guests.
On many occassions we witnessed CM and characters going the extra mile in these circumstances.
On POTC they was a very steady queue of guests at the exit waiting to board.
At BTM exit we heard a family being asked if 10 minutes wait was okay since the child was finishing off their icecream

 

[ukstitch]

There is a link in The Very useful info sticky for disable guests.

So there is Looking at the information on that link (which disney provide )though, it seems that things have changed a bit now, because we got near priority access in the studios because of DB's autism, where as the Disney information suggests we would have had to queue normally and DB would join us when we reached the front of the line, which was never the case.