scoopmorgan
DIS Veteran
- Joined
- Jun 16, 2011
- Messages
- 696
Never, in my 60 years have I been treated so abysmally as I was at this hotel. I have traveled the world, and am easy going about most things, but WOW! This was a nightmare.
To begin with, I had called post-Irma to be sure the hotel was functional. During this conversation, I inquired about storing our luggage on check-out day, as our flight was not until evening, and we hoped for one more day in the parks. I was assured that was standard practice and not to worry.
On check-in day, however, we were told quite rudely that because there were four of us they would not hold the bags. Mind you, we had two double rooms booked. Four suitcases did not seem sensational, but according the desk clerk it was. She yelled at us for trying to take advantage of the hotel.
Having traveled overnight, we had been awake for more than 24 hours, and an argument seemed too taxing. I assumed the clerk had had a bad day, and was simply blowing off steam.
That night, there was a violent domestic dispute in the room adjacent to ours. I could hear screaming and things breaking. I called the front desk to inform them what was happening, and I was asked, "Why are you bothering us at this time of night?" Silly me, I thought they might be interested that their room was being torn apart and perhaps the police were needed. Still reeling from jet lag, I dismissed the rudeness and went back to sleep.
Next day, we went for the free advertised breakfast. The dining room was very small, crowded with three tables and ten chairs. We navigated our way to the counter to discover about a dozen mini-muffins available for breakfast. My daughter got OJ and nearly spit it out. It had gone off, and tasted horrible. We grabbed coffee and a couple of muffins and headed back to our room, as there was no available seating.
As we departed, the same rude woman from the day before began scolding us, loudly and in front of all the guests that were not allowed to take food from the dining area! She made it sound like we were stealing her muffins. We pointed out there was no where to sit. Some other guests started to take things to their room, too. Distracted by trying to stop the other guests, we were able to slip past the crazy clerk and went to our rooms.
As we left for the parks, the elevator was acting up. The doors would not stay closed. I require a walker or wheelchair when I travel. I can only walk short distances and I have trouble standing for any length of time, so the elevator was very important to me, as we were on the third floor. We told the desk clerk, a man this time, that the elevator was being funny. He told us he would call maintenance right away.
When we came back, we stopped and spoke to a clerk named "Edgar." We asked about the luggage on check-out day. Confused, he told us that was standard procedure and not to worry about it. We relaxed and carried on.
Each day the elevator seemed less stable, but I had no other option. My daughter checked the permit, and, lo and behold, it was expired. We took a photo of the permit and reported it to the desk. They seemed terribly annoyed but said all the right things and we left.
On the last day, we went to check-out. The angry woman started yelling at us (again) saying she had told us, "NO!" I reported Edgar's remarks and she yelled for a man, sitting in the office. He said he was the owner. I explained the situation to him. He said, "If she said no, then, no." My daughters boyfriend asked the owner if they were in the habit of lying to guests and just saying things to get rid of us.
At this the owner began shouting. He said we were causing a commotion, and if we were not off his property immediately he was calling the police. This entire show played out to a full dining room, humiliating us. Trust me, I am not the kind of person who has the police called on them.
I was so angry, I knew I could explode if I did not leave, and that would give him the push he needed to have us arrested. We had to rent a car to store our luggage until our flight. I have reported them to the BBB, the elevator regulators of central Florida, the travel sites I could leave reviews, and now I am letting all my social networks know, too.
Oh, and my granddaughter left with some sort of rash or bites from the bedding. Stay in the streets before you consider this hotel. I kept turning the other cheek, until my family and I were threatened. Now, there is no stopping my rampage.
To begin with, I had called post-Irma to be sure the hotel was functional. During this conversation, I inquired about storing our luggage on check-out day, as our flight was not until evening, and we hoped for one more day in the parks. I was assured that was standard practice and not to worry.
On check-in day, however, we were told quite rudely that because there were four of us they would not hold the bags. Mind you, we had two double rooms booked. Four suitcases did not seem sensational, but according the desk clerk it was. She yelled at us for trying to take advantage of the hotel.
Having traveled overnight, we had been awake for more than 24 hours, and an argument seemed too taxing. I assumed the clerk had had a bad day, and was simply blowing off steam.
That night, there was a violent domestic dispute in the room adjacent to ours. I could hear screaming and things breaking. I called the front desk to inform them what was happening, and I was asked, "Why are you bothering us at this time of night?" Silly me, I thought they might be interested that their room was being torn apart and perhaps the police were needed. Still reeling from jet lag, I dismissed the rudeness and went back to sleep.
Next day, we went for the free advertised breakfast. The dining room was very small, crowded with three tables and ten chairs. We navigated our way to the counter to discover about a dozen mini-muffins available for breakfast. My daughter got OJ and nearly spit it out. It had gone off, and tasted horrible. We grabbed coffee and a couple of muffins and headed back to our room, as there was no available seating.
As we departed, the same rude woman from the day before began scolding us, loudly and in front of all the guests that were not allowed to take food from the dining area! She made it sound like we were stealing her muffins. We pointed out there was no where to sit. Some other guests started to take things to their room, too. Distracted by trying to stop the other guests, we were able to slip past the crazy clerk and went to our rooms.
As we left for the parks, the elevator was acting up. The doors would not stay closed. I require a walker or wheelchair when I travel. I can only walk short distances and I have trouble standing for any length of time, so the elevator was very important to me, as we were on the third floor. We told the desk clerk, a man this time, that the elevator was being funny. He told us he would call maintenance right away.
When we came back, we stopped and spoke to a clerk named "Edgar." We asked about the luggage on check-out day. Confused, he told us that was standard procedure and not to worry about it. We relaxed and carried on.
Each day the elevator seemed less stable, but I had no other option. My daughter checked the permit, and, lo and behold, it was expired. We took a photo of the permit and reported it to the desk. They seemed terribly annoyed but said all the right things and we left.
On the last day, we went to check-out. The angry woman started yelling at us (again) saying she had told us, "NO!" I reported Edgar's remarks and she yelled for a man, sitting in the office. He said he was the owner. I explained the situation to him. He said, "If she said no, then, no." My daughters boyfriend asked the owner if they were in the habit of lying to guests and just saying things to get rid of us.
At this the owner began shouting. He said we were causing a commotion, and if we were not off his property immediately he was calling the police. This entire show played out to a full dining room, humiliating us. Trust me, I am not the kind of person who has the police called on them.
I was so angry, I knew I could explode if I did not leave, and that would give him the push he needed to have us arrested. We had to rent a car to store our luggage until our flight. I have reported them to the BBB, the elevator regulators of central Florida, the travel sites I could leave reviews, and now I am letting all my social networks know, too.
Oh, and my granddaughter left with some sort of rash or bites from the bedding. Stay in the streets before you consider this hotel. I kept turning the other cheek, until my family and I were threatened. Now, there is no stopping my rampage.
