Do moaners get all the pixie dust?

[thinktink87]

Is that really a real thing? Cause that's awesome! I work in customer service and I wish I could blacklist people...

Wasn't disney specifically but I watched a documentary on hotel chains and they talked about how they mark guests as tippers or complainers in the system all of the time. You go into basically any other chain hotel and they can see if you're a whiner...

 

[Mickey'sApprentice]

While making our reservation for our Jan. '13 WL trip, the reservationists asked if we had stayed at WL before. I had told her that we were reluctantly giving it another try. She asked why.

I told her that we had paid for a courtyard view in 2005 and got the bottom corner room closest to the bus stop with no courtyard anywhere in sight. I told her it was room 1130 and it was just awful. I then told her that I had ruined my own trip because I had been going through a hard time at work and that I had spent time at work looking at the pictures of the main courtyard while counting down the days, and that I let the let down of a less than stellar view effect my trip. The reservationists just said, I certainly hope you have better luck next time.

Well...when we got there...we had a fantastic view of the inner courtyard. I almost hated going to the parks. It was everything I thought it would be. The funny thing though...you spend so much time in the parks, you don't really spend that much time in the room.

I do wonder if the reservationist made sure it was a great room!!!

 

[1000HappyWishes]

If there is a legitimate problem, I see nothing wrong with politely bringing it to someone's attention. Obviously, some people do misuse the system, but I don't tend to worry about those folk, anyway.

I mean, on my last trip when I was getting on the Mad Tea Party, our door was broken. Does "complaining" about that mean I'm a moaner?

 

[teddygurl28]

I do not think "complainers" get pixie dust...I think they get taken care of to remedy the problem. Pixie dust is still there for your average person.. I know I got upgraded Fromm garden view room to club level for no reason...just don't ever expect it and be grateful when it happens

 

[Lil' Grumpy]

were you thirsty when you wrote that?

....thanks for confirming but it isn't hard to figure out that there
an ongoing need. my only concern is the "who" part? who makes up
the list & based on "who" input?

it is like anything else when trying to do problem, the first
rule....is to id/recognize exactly what/who is causing the problem.
based on that fact, this is a 2 sided story...i am sure if a cm
is reporting a "problem" guest...they are not going to include
or implication any of their negative responses.

fyi~ this is why we use reality orientation as a first intervention.

2005 we had 2 incidents involving bis drivers. one as a witness
& the "first" one directly. it was after the second one, &
being so far out of line that we decided to get involved.

first, got onto the bus to return to our resort @ wildness
area. then another family got on.....& the father spoke with driver
while "slipping" him a 20$. nxt thing you know, the driver was telling
us we would be taking a lil'detour. so i went to this driver....&
made the same request, for the same detour to our resort....
& he said he couldn't do that. so i guess we won't be doing the
other? now i am about the size of scat back....& the first
requester was middle line backe size. he started to bring it, so
here we go...except another family guy decided to get involved--
& he was pro lineman size...hey , dude...he didn't tell you
to get on the wrong bus- knocked it off! he didn't say another
word.

when you think about it....that guy (pro) was "lucky" for disney.

..i wasn't going to report it, because the guy was using $ as
a tool for his manipulation...& i felt he was trying to take
unfair adv. of the bus driver.

second- was us returning back to the resort (csr) &
we was @ the last stop. a mother & her young son got on
...and all she did was asked the driver to make sure
he was going to the other bus stops. this {so!} was
more than rude, just plain nasty. my wife try to comfort
her....as she shrugged her shoulders..."what did i do
wrong?"..& started crying.....

enough. i made sure i got the bus number & name, date &
time....& tracked down the supervisor. all i can say, there
was a big improvement after that.

now, i am sure most realized cm's are people too. overall.
disney costumers service depart. are dedicated, as they
are outstanding. i don't see any positive outcome from
destroying any worker career. all corrective measures
should have the desired objective to encourage
motivation /interacting skills.

heck with the list..i like disney to enforce their rules. some
things boggle my mind...they go "hard" against smoking
in rooms but on our first-"first" blt 's room--it had suffered
major vandalism by the previous "guests". talking with the
workers...they were so frustrated with their supervisors-
who could blame them?

as a family, we having going to wdw since i was naval
officer doing duty in orlando---so we're no rookies.
i see the "mr. mickey co.", as an American's icon deserving
of respect. however, it is one of our greatest export-
for all families/children/ persons...around the world.

so i agree with the previous poster's input. this is actual
2 different topics & should not be confuse "together."

 

[Sheilby]

OP, if you're ever given a room that's totally unacceptable, you'll see the difference. Like if you check into a 2 bedroom that's so incredibly moldy or mildewy (as I mentioned on another thread, I get a whiff of it and lose sense of smell and then it's hard for me to even think, so I don't know the difference) that you can't think straight, you'll likely need to get resolution for that one. In our case, we were *offered* a Grand Villa for that one. But moving to the GV involved waiting another day. Because my husband was relying on me to help with this, and I was busy being curled up in a fetal position on the pillows of the bed because that's where I landed as my reaction set in, he chose to not move to another 2 bedroom that night and then we turned down the GV and just moved to another 2 bedroom the next day. We wanted what we should get; a CLEAN room that wasn't on the brink of sending me to the hospital.

Ugh, I know exactly the feeling you are describing, mold and cats do that to me too. I get so confused and foggy, plus my breathing gets labored and my eyes swell up. It's horrible. I can't believe you stayed in the room that night, I would have slept in the lobby if I had to. I also can't believe you didn't take them up on the grand villa! OMG, that would be sooooo cool to stay in one.

 

[lbv7]

1) Sometimes "moaners" do get things.
2) Unless they end up on the "Moochers" list
3) The Moocher File is the Blacklist of WDW
. . . it is a property-wide computer program - eateries, resorts, parks, DTD
. . . it lists all the people that have gotten medium-to-big freebies/comps
. . . it is accessible from any terminal/computer
4) If you are on the Moocher List, you get NOTHING, DA NADA, ZIP.
. . . CM's and Managers will placate you
. . . CM's and Managers will apologize to you
. . . CM's and Managers will comp or refund you nothing at all

I am not sure where you get your information but I have a friend who is a senior Cast Member on the Club Level floor and he advises that no such list exists. Just think about, if what you said was really true can you imagine the negative feedback WDW would get if it was made public that they had a "moocher list". Sorry, but this is just false information.

 

[Princess Katherine]

Can't stand the moaners. I was at the Poly CL and watched a angry family complain that they did not get connecting rooms. They went on about how "this isn't what we paid for, this isn't magical, what about the Disney experience?" And so on. I laughed cheerfully because they were waiting for our room to open up and we weren't even using the connecting room. Poor CMs though.

Katie

 

[NHKristy76]

were you thirsty when you wrote that?

....thanks for confirming but it isn't hard to figure out that there
an ongoing need. my only concern is the "who" part? who makes up
the list & based on "who" input?

it is like anything else when trying to do problem, the first
rule....is to id/recognize exactly what/who is causing the problem.
based on that fact, this is a 2 sided story...i am sure if a cm
is reporting a "problem" guest...they are not going to include
or implication any of their negative responses.

fyi~ this is why we use reality orientation as a first intervention.

2005 we had 2 incidents involving bis drivers. one as a witness
& the "first" one directly. it was after the second one, &
being so far out of line that we decided to get involved.

first, got onto the bus to return to our resort @ wildness
area. then another family got on.....& the father spoke with driver
while "slipping" him a 20$. nxt thing you know, the driver was telling
us we would be taking a lil'detour. so i went to this driver....&
made the same request, for the same detour to our resort....
& he said he couldn't do that. so i guess we won't be doing the
other? now i am about the size of scat back....& the first
requester was middle line backe size. he started to bring it, so
here we go...except another family guy decided to get involved--
& he was pro lineman size...hey , dude...he didn't tell you
to get on the wrong bus- knocked it off! he didn't say another
word.

when you think about it....that guy (pro) was "lucky" for disney.

..i wasn't going to report it, because the guy was using $ as
a tool for his manipulation...& i felt he was trying to take
unfair adv. of the bus driver.

second- was us returning back to the resort (csr) &
we was @ the last stop. a mother & her young son got on
...and all she did was asked the driver to make sure
he was going to the other bus stops. this {so!} was
more than rude, just plain nasty. my wife try to comfort
her....as she shrugged her shoulders..."what did i do
wrong?"..& started crying.....

enough. i made sure i got the bus number & name, date &
time....& tracked down the supervisor. all i can say, there
was a big improvement after that.

now, i am sure most realized cm's are people too. overall.
disney costumers service depart. are dedicated, as they
are outstanding. i don't see any positive outcome from
destroying any worker career. all corrective measures
should have the desired objective to encourage
motivation /interacting skills.

heck with the list..i like disney to enforce their rules. some
things boggle my mind...they go "hard" against smoking
in rooms but on our first-"first" blt 's room--it had suffered
major vandalism by the previous "guests". talking with the
workers...they were so frustrated with their supervisors-
who could blame them?

as a family, we having going to wdw since i was naval
officer doing duty in orlando---so we're no rookies.
i see the "mr. mickey co.", as an American's icon deserving
of respect. however, it is one of our greatest export-
for all families/children/ persons...around the world.

so i agree with the previous poster's input. this is actual
2 different topics & should not be confuse "together."

No offense but I couldn't follow your post. At all. It's too bad too because it sounded like a great story.

 

[Bob NC]

I am not sure where you get your information but I have a friend who is a senior Cast Member on the Club Level floor and he advises that no such list exists. Just think about, if what you said was really true can you imagine the negative feedback WDW would get if it was made public that they had a "moocher list". Sorry, but this is just false information.

I don't think you are allowed to say that about this poster.

 

[Babsy]

Can't stand the moaners. I was at the Poly CL and watched a angry family complain that they did not get connecting rooms. They went on about how "this isn't what we paid for, this isn't magical, what about the Disney experience?" And so on. I laughed cheerfully because they were waiting for our room to open up and we weren't even using the connecting room. Poor CMs though.

Katie

This is funny? It sort of sounds sad to me....? just don't get it, Sorry.

 

[Babsy]

1) Sometimes "moaners" do get things.
2) Unless they end up on the "Moochers" list
3) The Moocher File is the Blacklist of WDW
. . . it is a property-wide computer program - eateries, resorts, parks, DTD
. . . it lists all the people that have gotten medium-to-big freebies/comps
. . . it is accessible from any terminal/computer
4) If you are on the Moocher List, you get NOTHING, DA NADA, ZIP.
. . . CM's and Managers will placate you
. . . CM's and Managers will apologize to you
. . . CM's and Managers will comp or refund you nothing at all

Is this really true?

What if a CM takes a dislike to someone for no real reason? I work with the general public and I know that they can be unreasonable. Unfortunately, I also know that we all have bad days even the people that are working with the public. I would hate to think that WDW CM's would blacklist people because of a bad experience.

WOW that is incredibly awful if it is true!!! THe OPPOSITE of magical!

 

[scottmel]

This is funny? It sort of sounds sad to me....? just don't get it, Sorry.

I don't get it either...That would be like my having a daybed in my room that I don't need and a party of 5 needing one and my not offering to switch? I would totally offer that at check in....

 

[TheRustyScupper]

I am not sure where you get your information but I have a friend who is a senior Cast Member on the Club Level floor and he advises that no such list exists . . .

Is that really a real thing? Cause that's awesome! I work in customer service and I wish I could blacklist people...

1) I am sorry, but your friend is is error.
2) I have been there when we entered people onto/into the Mooch List.
3) Just because your friend hasn't seen it, doesn't mean it doesn't exist.
4) He should not, therefore, comment on it.
5) Also, it's possible your friend even knows about the Dining Override Code. *
6) He could ask how the negative (RED) numbers get on the dining program for overcapacity.

* Not all CM's know everything. Just because they work on the Club
Floor does not mean they are in-the-know. Besides, I pull a few shifts
on the Club Floor every now and then, and many of the CM's live a
sheltered WDW life.

Is this really true? What if a CM takes a dislike to someone for no real reason? /

1) CM's need a manager to enter someone on the Mooch List.
2) It is not just something to be used for CM revenge.

 

[Lynne M]

Folks, all major hotel chains have some variation of the 'mooch list'. Because all hotel chains have plenty of experience with guests trying to scam them. I heard a news story not that long ago about a guy who was permanently banned from the entire Marriott chain because he was perpetually turning up on the 'mooch list'.

 

[smallsy]

I don't get it either...That would be like my having a daybed in my room that I don't need and a party of 5 needing one and my not offering to switch? I would totally offer that at check in....

I agree. Laughing at that poor family seems sadistic to me. Especially since we'll be a family of 6 requesting adjoining rooms on our upcoming trip.

 

[1000HappyWishes]

I agree. Laughing at that poor family seems sadistic to me. Especially since we'll be a family of 6 requesting adjoining rooms on our upcoming trip.

While I agree that the family's argument was a bit over the top, I don't see a reason why they shouldn't be upset about not having connecting rooms. They could have full well planned to put only minors in that room. It would have been important to have the rooms connect.

 

[ARAITHEL]

Can't stand the moaners. I was at the Poly CL and watched a angry family complain that they did not get connecting rooms. They went on about how "this isn't what we paid for, this isn't magical, what about the Disney experience?" And so on. I laughed cheerfully because they were waiting for our room to open up and we weren't even using the connecting room. Poor CMs though.

Katie

I suppose I'd of offered to move and give them our room if I weren't using the connector. Just my "down home" politeness I guess.

 

[mistysue]

1) CM's need a manager to enter someone on the Mooch List.
2) It is not just something to be used for CM revenge.

Just because I'm curious, do they need multiple incidents to put somebody on a list like that? A little over a week ago I had a crazy cm manager decide to put some sort of "red numbers" attached to my park tickets so I wasnt allowed to upgrade them. She thought I was trying to scam them because I had a partially used undercover tourist ticket and wanted to upgrade for the $50 it was supposed to cost, she wanted me to pay $114 instead. After 6 locations they called a different manager, but before that they were all calling her, hearing her story and telling me no. The other manager immediately said to upgrade and that I was doing the correct thing. To keep the story short I was treated terribly and it occupied over 5 hours of my time.
After some of the stories of pixie dust I am wondering what she said about me because I complained to guest services and didnt even get an apology... just thank you for my feedback.

 

[OurBigTrip]

While I agree that the family's argument was a bit over the top, I don't see a reason why they shouldn't be upset about not having connecting rooms. They could have full well planned to put only minors in that room. It would have been important to have the rooms connect.

I wouldn't have been laughing at them, but I also don't think there is any reason to be upset. Unless connecting rooms are guaranteed, which I don't think they are, then it's a request, nothing more, nothing less.