Do moaners get all the pixie dust?

[OurBigTrip]

Help I am now worried DD then 7 and I went in 2009 last to wdw, she was obsessed back then with the fairies and we queued up over 6 times for an hour plus each time to see them when in the storybook tent as they were really popular and had saw all multiple times except Rosetta. On the 7th time, I explained to the CM that we had already queued up 6 times and did they know if Rosetta would be there soon as she was the only one left we had to see, we kept seeing silvermist and fawn most days lol. We got some pixie dust as we were told to come to an area around near the exit at a certain time and to ask for a certain cm and Rosetta may just be around.
We went to were we were told at the time and came accross a CM who started bawling at us for walking up where we were even though I approached him asking for the CM we had been told to ask and explaining for he shouted at DD and I reducing her to tears and myself the way he treated us infront of other guests also. When the other CM arrived to meet us and saw what had happened se took DD crying still into Rosetta and feeling shaken at what was meant to be a magical moment and destroyed complained to customer services at the front of park about the CM`s behaviour and told them I didnt even want to spend the rest of our holiday in the park,as he had spoilt how happy disney was meant to be, we had 8 days left on our park tickets and guest services asked me to come back in with my passport for a refund for remaining days which they gave us, now will when we go back for the first time in October will we be put on a blacklist and get bad service?????? xx

I didn't see anything in the post about people being on a black list and getting bad service because of it. Where did that come from?

 

[glammadiva]

Just to further clarify the MOOCHERS LIST:

1) Compaining people are often asked for ID.
2) They can then be put on the computerized "MOOCH LIST".
3) This list has been in effect since about 2002. *
4) Anytime someone is given significant compensation,
. . . their comp can be one large comap or several small comps
. . . their name goes on the Mooch List
. . . their compensation goes on the list
. . . their complaint goes on the list
5) Thus, in the future, the person could be seen as perpetual complainers.
6) Especially if they complained in order to get something for free.

* The list was previously manual and park or resort specific. Some
guests would go from park-to-park or resort-to-resort and complain in
order to get free stuff - meals, drinks, tickets, etc. But, the list
went Disney-wide in 2002. Now, the person's name can be referenced any
where they complain. As an example, a Mooch who got freebies at WDW
might complain at Disneyland to get freebies. The managers and certain
hourly people can look them up and then deny giving them freebies.

Oh, I hope this is true!! I work with someone who constantly looks for things to complain about and if it Disney doesn't come through for her on a trip, she sends an email complaining and ends up with free tickets, room credit . . . Just want to shake her!

 

[nemoandstitch]

I didn't see anything in the post about people being on a black list and getting bad service because of it. Where did that come from?

the moochers list is a blacklist im sure i read in one of the posts??

 

[OurBigTrip]

the moochers list is a blacklist im sure i read in one of the posts??

Not the way it was explained. It isn't that they see your name and give you bad service, as you seem to fear. It's to track people that complain repeatedly and receive compensation for doing so.

 

[nemoandstitch]

Not the way it was explained. It isn't that they see your name and give you bad service, as you seem to fear. It's to track people that complain repeatedly and receive compensation for doing so.

post 18 has it as blacklist, so because it was a genuine complaint then we will be ok , just dont want anything to spoil the trip x

 

[wen8jr]

TheRustyScupper - I have a question for you since you seem to be in the know.

I had an experience with a CM I dealt with on the phone regarding two reservations I had booked online during the FD fiasco. I was livid in his treatment of me. He kept putting me on hold and his tone was accusatory when he came back online. He threatened to cancel both my reservations because he said "I will most likely cancel later " and that pushed me over the edge so I eventually ended up with Guest Services. I didn't mooch or ask for anything...I was just mad at their attitude that I was trying to pull something over on Disney since I had 2 reservations booked for 2 families in my name, with FD, although the website allowed me to do so and I didn't know I could not do that (I'm use to booking blocks of rooms for work in my name primarily and didn't think anything of it and as I was paying for both I figured I could make an update to the names and I could check both families in).

Although I remained calm, civil and polite, they both knew I was mad and seething. The 1st CM was especially rude, without explaining why I was getting the 3rd degree he gave it, which is why I was angry in the first place and the gentlemen with Guest Services was just barely polite, but did explain policy but was certainly not apologetic, instead points out I can't be in two places at once to check people in. I just bit my tongue at that and suffered through what needed to be done with the transfer of the reservation per their policy.

I walked away from that experience pretty upset at Disney and wondering why I want to spend thousands of dollars with them for our families. I even felt at the time like I was probably added to some list they had that I tried to rip off Disney (although I was paying to rip them off)...so it is really funny now to hear they have one which is leading to this speculation now!

Needless to say, I have now cancelled both ressies directly with Disney, dumping FD altogether as it was forcing us to be at different resorts with different dates than we wanted, and we have rebooked through a TA with a much better rate than with Disney directly. We are at the resort we want, with the dates we want. So the CM was right in the fact I would eventually cancel, albeit not the same reason he assumed.

My question is: Is my name potentially on that moochers list for Disney because the CM(s) suspected I was trying to do something wrong to secure FD and they have the ability to add me to some list to be on the watch for? I'm just honestly curious as to what power the CM/Guest Services have... since they are certainly not always right in their assumptions (obviously).

Do I need to legally change my name now before I attempt to book again? No pin codes for me.

 

[OurBigTrip]

post 18 has it as blacklist, so because it was a genuine complaint then we will be ok , just dont want anything to spoil the trip x

A blacklist so that they don't keep getting freebies, not a blacklist that will mean bad service, which is what you were worried about. It's not like they check the name of every person checking in, say "Oooh, he's on the blacklist" and then give them bad service all week.

I agree that you complaint was absolutely valid, but what did you do with the remainder of your 8 day vacation if you didn't go to the parks?

 

[White Rose]

nevermind

 

[TheRustyScupper]

. . . . But a system wide moocher's list? Come on . . . it is just really hard to believe there is such a universal accessible file . . . but I have been wrong in the past . . .

1) There are, indeed, system-wide programs that work well.
2) Just because ressie databases have problems, doesn't mean all do.
3) The "core" systems are legacy systems that don't get upgraded often. *
4) Let's see,
. . . email
. . . recruiting
. . . ticketing
. . . personnel
. . . accounting
. . . etc
. . . etc
5) Why is it so hard to think that a single program is not available?
6) Plus, it is only used for those folks thought to be "gaming" the system.
7) Valid and justified complaints/situations are not entered.


* Until 2011, the ressie, ticket, dining databases and the core systems
were ALL a Las Vegas casino system. That is why it took until 2006/2007
to even have the Front Desk see a GUI (Windows-type) monitor interface.
The screens were all "green screens" with text entry. It was only recently
that the reservation systems for dining and hotels were changed. That is
why there are so many bugs to work out. One of the Vegas core programs
was a Mooch file. This was not used for quite a while, until 2002 when
someone decided to resurrect it.

 

[TheRustyScupper]

TheRustyScupper - I have a question for you since you seem to be in the know . . . He kept putting me on hold and his tone was accusatory when he came back online. He threatened to cancel both my reservations because he said "I will most likely cancel later " and that pushed me over the edge so I eventually ended up with Guest Services . . .

1) Not being, there, I can only guess.
2) Let's first rule out a CM having a Bad Hair Day.
3) One must know that ressie CM's are on a quota system.
4) They must sell so many dollars-per-phone-hour.
. . . reaching monthly quota, they get a bonus up to twice their hourly pay
. . . missing quota 3-times per rolling year, they can be fired or reassigned
5) Every call that doesn't result in a NEW sale reduces their average.
6) Example:
. . . phone call of 1-hr, $2000 vacation ressie = $2000/hr average
. . . phone call of 1-hr just to answer questions and no sales
. . . 2-hrs on phone, $2000 sales = $1000/hr sales average
7) So, he might have been trying to get you off the phone.
8) ONLY A GUESS.

NOTE: You would be surprised at the amount of "disconnected" calls
ressie CM's get. Yes, they intentionally hangup, so they can get calls
that result in sales dollars. When you call back, they apologize for the
phone "problem". If a supervisor asks, the problem must have been at
the caller's end. Also, if you call and upgrade (add dollars), the person
on the phone does not get the credit, as it goes to the person who first
sold you the reservation - so even these calls cost the CM their average.
Also, if you hang up while on Hold (as he helps someone else) it is not his
fault, and he doesn't get a reduction in his average.

 

[lbv7]

Oh, I hope this is true!! I work with someone who constantly looks for things to complain about and if it Disney doesn't come through for her on a trip, she sends an email complaining and ends up with free tickets, room credit . . . Just want to shake her!

If a moocher list does exist, how does your friend who is a chronic complainer end up with free tickets, room credit, etc? Shouldn't she get zero, zilch, nada, as per the poster who claims a moocher list exists?

Just to further clarify the MOOCHERS LIST:

1) Complaining people are often asked for ID.
2) They can then be put on the computerized "MOOCH LIST".
3) This list has been in effect since about 2002. *
4) Anytime someone is given significant compensation,
. . . their comp can be one large comap or several small comps
. . . their name goes on the Mooch List
. . . their compensation goes on the list
. . . their complaint goes on the list
5) Thus, in the future, the person could be seen as perpetual complainers.
6) Especially if they complained in order to get something for free.

7) Valid and justified complaints/situations are not entered.

Which one is it? Anytime someone is given significant compensation there name goes on the moocher list, but then you say if it is valid or justified there name does not go on the list.

Also, if the complaint is not justified and they don't get compensation, why would their name go on a supposed moochers list? And if the complaint is justified, (e.g. poor service, lousy housekeeping, etc.) what happens to the Cast Member who caused the complaint in the first place? Does their name go on some "bad Cast Member list?"

 

[FUNMAMADIS]

For the record many, many companies have this type of list or "code words." I know when I worked in insurance, we would note a customer as "difficult" when they were complete and total jerks or tried to trick us into anything. We had to have permission from our supervisor in order to do so. So anyone who logged into their account would get a head's up that you needed to be careful with them and make sure they didn't get away with anything.

 

[alvernon90]

Help I am now worried DD then 7 and I went in 2009 last to wdw, she was obsessed back then with the fairies and we queued up over 6 times for an hour plus each time to see them when in the storybook tent as they were really popular and had saw all multiple times except Rosetta. On the 7th time, I explained to the CM that we had already queued up 6 times and did they know if Rosetta would be there soon as she was the only one left we had to see, we kept seeing silvermist and fawn most days lol. We got some pixie dust as we were told to come to an area around near the exit at a certain time and to ask for a certain cm and Rosetta may just be around.
We went to were we were told at the time and came accross a CM who started bawling at us for walking up where we were even though I approached him asking for the CM we had been told to ask and explaining for he shouted at DD and I reducing her to tears and myself the way he treated us infront of other guests also. When the other CM arrived to meet us and saw what had happened se took DD crying still into Rosetta and feeling shaken at what was meant to be a magical moment and destroyed complained to customer services at the front of park about the CM`s behaviour and told them I didnt even want to spend the rest of our holiday in the park,as he had spoilt how happy disney was meant to be, we had 8 days left on our park tickets and guest services asked me to come back in with my passport for a refund for remaining days which they gave us, now will when we go back for the first time in October will we be put on a blacklist and get bad service?????? xx

I don't know the rules of the moocher list, but it seems to me that this is the kind of thing that would get you on the list. You canceled more than a week of vacation because one CM was rude; I wasn't there, but that strikes me as being on the rather sensitive side. Refunding the tickets was the kind of major thing they would do once, then put you on the list so if it happens again they know it's you and not them. If you don't ask for anything major, I'm sure you will get the same experience as anyone else.

 

[Disneyaddictz]

Last stay at POR we had drove in, my DH was on crutches and I had two small ones, because we had so much stuff we decided to unpack the truck ourselves... I should say myself because he was not weight baring. We checked in quickly and drove to the room... POR has a layout that doesn't make unpacking easy from the parking lot. Anyways I loaded my arms up and so did our girls..my husband hopped over, we opened the room door and saw it was being stripped and cleaned so upsetting. I called the front desk and politely explained the situation. They immediately sent someone over with new key cards and extra hands to help us move our stuff. Even got upgraded to a pool view, I could have acted rude and entitled but I didn't, It was an honest mistake that they more than took care of. Just like with everything in life, stuff happens, don't let it ruin your day or trip, just breathe.

Sent from my iPhone using DISBoards

 

[samnbilly]

I don't know the rules of the moocher list, but it seems to me that this is the kind of thing that would get you on the list. You canceled more than a week of vacation because one CM was rude; I wasn't there, but that strikes me as being on the rather sensitive side. Refunding the tickets was the kind of major thing they would do once, then put you on the list so if it happens again they know it's you and not them. If you don't ask for anything major, I'm sure you will get the same experience as anyone else.

This is such an absolute bunch of nonsense!
I highly doubt with all of the money that Disney takes in as revenue, that they would have some "Moochers" list!
I'd love to know where the proof is. The things that you're saying is so highly subjective & to think that you're insinuating that these poor people are on some supposed list.
How do you know how often Disney refunds tickets, then putting them on this alleged list..but if you don't ask for anything "major" I'm sure you'll get the same experience as someone else-per your information to this poster.
All of the people reading this thread, including the moderators, cannot possibly believe this?
People book travel under spouses names, some people have the same name, people have moved, the alleged incident is so subjective, that there is NO way to prove it is some repeat offender list!
Can you imagine the backlash of P.R. that Disney would be a part of, because a few people were given some compensation for a subjective incident?
I've seen posts that make the guest feel like crap for saying that their trip wasn't as "magical" as they would've hoped, & people attack them for their "requests" and only "requests" and their lack of entitlement, etc. meanwhile, they're just giving their perspective of Disney, or the hotel, resort, etc.
I'm sick & tired of people being attacked on these boards for nonsense & this Moocher crap just takes the cake!
Someone needs to step in, say how this is nothing but speculative lies & put an end to making ANY guest feel like they're on some list that's going to ruin their vacation!
Shame on you!
Shame on ALL of you!

 

[goofy4prez]

This is such an absolute bunch of nonsense!
I highly doubt with all of the money that Disney takes in as revenue, that they would have some "Moochers" list!
I'd love to know where the proof is. The things that you're saying is so highly subjective & to think that you're insinuating that these poor people are on some supposed list.
How do you know how often Disney refunds tickets, then putting them on this alleged list..but if you don't ask for anything "major" I'm sure you'll get the same experience as someone else-per your information to this poster.
All of the people reading this thread, including the moderators, cannot possibly believe this?
People book travel under spouses names, some people have the same name, people have moved, the alleged incident is so subjective, that there is NO way to prove it is some repeat offender list!
Can you imagine the backlash of P.R. that Disney would be a part of, because a few people were given some compensation for a subjective incident?
I've seen posts that make the guest feel like crap for saying that their trip wasn't as "magical" as they would've hoped, & people attack them for their "requests" and only "requests" and their lack of entitlement, etc. meanwhile, they're just giving their perspective of Disney, or the hotel, resort, etc.
I'm sick & tired of people being attacked on these boards for nonsense & this Moocher crap just takes the cake!
Someone needs to step in, say how this is nothing but speculative lies & put an end to making ANY guest feel like they're on some list that's going to ruin their vacation!
Shame on you!
Shame on ALL of you!

I may agree with you about how some are attacked on a forum site including the DIS. However, overall this site is far more helpful and enlightning than it is for the few renegades who like to attack.

As for a moocher list: I don't know if it is true or not in the case of WDW, but you don't know that either to call it crap and speculative lies. Here is some reading for you about moocher lists. I chose to do a little searching on the Internet to see if such a thing exists and guess what?? IT DOES. Now does it exist at WDW? Who knows. Is it possible? Absolutely.

Here is a little reading for you, I found it interesting and never heard of such a thing until this thread. I don't rule anything out.

http://www.nbcnews.com/id/25243594/ns/travel-travel_tips/t/hotels-upgrade-their-no-stay-lists/

 

[pepe of ohio]

This is such an absolute bunch of nonsense!
I highly doubt with all of the money that Disney takes in as revenue, that they would have some "Moochers" list!
I'd love to know where the proof is. The things that you're saying is so highly subjective & to think that you're insinuating that these poor people are on some supposed list.
How do you know how often Disney refunds tickets, then putting them on this alleged list..but if you don't ask for anything "major" I'm sure you'll get the same experience as someone else-per your information to this poster.
All of the people reading this thread, including the moderators, cannot possibly believe this?
People book travel under spouses names, some people have the same name, people have moved, the alleged incident is so subjective, that there is NO way to prove it is some repeat offender list!
Can you imagine the backlash of P.R. that Disney would be a part of, because a few people were given some compensation for a subjective incident?
I've seen posts that make the guest feel like crap for saying that their trip wasn't as "magical" as they would've hoped, & people attack them for their "requests" and only "requests" and their lack of entitlement, etc. meanwhile, they're just giving their perspective of Disney, or the hotel, resort, etc.
I'm sick & tired of people being attacked on these boards for nonsense & this Moocher crap just takes the cake!
Someone needs to step in, say how this is nothing but speculative lies & put an end to making ANY guest feel like they're on some list that's going to ruin their vacation!
Shame on you!
Shame on ALL of you!

Can't believe you are that naive....it's not a list per se.... But when they pull up your name, and yes Disney has all your information on record, as to how many stays, where, when, guests and ages.....that chronic complainers are not flagged and notes entered, you must live in the Stone Age...

In this age, all your information is available about everything, computers track you everyday one way or another...I knows my daughter did the CP and then worked for Disney in the corporate sector and has seen our records and notes...

Go ahead and be moochers, chronic complainers to gain freebies and up grades. No skin off my back, but does hurt everyone...not our cup of tea, but don't pretend it's not out there...!

 

[samnbilly]

I may agree with you about how some are attacked on a forum site including the DIS. However, overall this site is far more helpful and enlightning than it is for the few renegades who like to attack.

As for a moocher list: I don't know if it is true or not in the case of WDW, but you don't know that either to call it crap and speculative lies. Here is some reading for you about moocher lists. I chose to do do a little searching on the Internet to see if such a thing exists and guess what?? IT DOES. Now does it exist at WDW? Who knows. Is it possible? Absolutely.

Here is a little reading for you, I found it interesting and never heard of such a thing until this thread. I don't rule anything out.

http://www.nbcnews.com/id/25243594/ns/travel-travel_tips/t/hotels-upgrade-their-no-stay-lists/

I did do some research..
That proves absolutely nothing.
Have you read this thread?
Did you read about the people making subjective assessments regarding whether someone would/wouldn't make it onto this alleged list (which there is no actual proof that WDW uses this sort of list)
Maybe hotels use some sort of documentation that someone trashed their room & didn't pay?
Still, no proof that there is a list.
Your article & well as others I found were extremely subjective & unless we know if for absolute truth, I find it terrible that ppl are confessing their Disney incidents & others deciding whether or not they would show up on Disneys moochers list.
If you believe the article, that's fine, but are you perpetuating this Moocher theory but quoting & responding to ppl that their particular incident did or didn't land them on this supposed list? I don't think so

 

[samnbilly]

Can't believe you are that naive....it's not a list per se.... But when they pull up your name, and yes Disney has all your information on record, as to how many stays, where, when, guests and ages.....that chronic complainers are not flagged and notes entered, you must live in the Stone Age...

In this age, all your information is available about everything, computers track you everyday one way or another...I knows my daughter did the CP and then worked for Disney in the corporate sector and has seen our records and notes...

Go ahead and be moochers, chronic complainers to gain freebies and up grades. No skin off my back, but does hurt everyone...not our cup of tea, but don't pretend it's not out there...!

Naive-No
Lets see the proof?
Lets not make these ppl feel like they are possibly on this list, when no one knows for sure if its true, & if that particular person is on this supposed list.

 

[goofy4prez]

I did do some research..
That proves absolutely nothing.
Have you read this thread?
Did you read about the people making subjective assessments regarding whether someone would/wouldn't make it onto this alleged list (which there is no actual proof that WDW uses this sort of list)
Maybe hotels use some sort of documentation that someone trashed their room & didn't pay?
Still, no proof that there is a list.
Your article & well as others I found were extremely subjective & unless we know if for absolute truth, I find it terrible that ppl are confessing their Disney incidents & others deciding whether or not they would show up on Disneys moochers list.
If you believe the article, that's fine, but are you perpetuating this Moocher theory but quoting & responding to ppl that their particular incident did or didn't land them on this supposed list? I don't think so

I have not once in this thread responded to a person telling them their complaint has landed them on a "moocher" list. Nor have I stated that one exists. My quote to you is that perhaps there is or is not a list. You don't know that there is or is not one nor do I. With that said, I will go to WDW enjoy my trip, not look for something I'm not entitled to, but if there is something wrong with what I have paid to receive I will politely and calmly let them know, black list or no black list.