Do moaners get all the pixie dust?

[MeeskaMooskaMickey]

Hi, I've read a few posts on here about people getting pixie dust and it often seems to be given to those who complain about their rooms or ask to be moved because they don't like the resort etc. I know this is not always the case and that sometimes it is given at random, but.....do some people think its a bit unfair that 'moaners' get the rewards????

 

[scottmel]

I have been upgraded several times to lagoon view and even the vice presidential suite! I always arrive at the front desk with a great attitude and never have been upgraded due to complaining....

 

[Goofy4]

The people who have complaints are more likely to post the complaint (and resolution)than those that got dusted for no reason.

 

[Mousemommy1]

The squeaky wheel does get the grease....but, that being said, we received a pretty awesome upgrade in April for no reason.

 

[chocovrdmicears]

Hi, I've read a few posts on here about people getting pixie dust and it often seems to be given to those who complain about their rooms or ask to be moved because they don't like the resort etc. I know this is not always the case and that sometimes it is given at random, but.....do some people think its a bit unfair that 'moaners' get the rewards????

I disagree. Pixie Dust , I believe, falls more on happy people. Sure, some complainers may get something for their complaining. Disney is a business and they want to make sure they have happy customers..so if someone is unhappy they are going to do whatever they can (within reason) to make them satisfied customers. It is just common sense customer service practices.... BUT pure Pixie Dust is not given to those who ask for it.

 

[kim929]

I would hope you wouldn't be upgraded just because your being a jerk.

 

[HubbDave]

In a very scientific survey, 9.7% of guests were upgraded

No breakdown of moaning or not

 

[Siriusblack]

The best upgrade we ever received happened out of the blue for no reason whatsoever except apparently we are awesome.
It seems the moaners usually do have some actual situation, and plenty of moaners seem to get little to no resolution of said moaning.

 

[RWathen]

You can express a concern without being a jerk. We were put in a lovely second floor room at the Beach Club, but it was right on the lobby and it was obvious from the moment we walked into the room that we would hear the noise of the lobby constantly. I am a light sleeper, so I knew that wouldn't work. I went back to the front desk and apologized, but asked if they had a room further from the lobby. Technically, I was complaining, but I wasn't rude and I didn't expect any type of upgrade, just a new room. They upgraded us to Club Level. I don't know why, but I was very grateful. Some people have legitimate reasons for asking for a different room.

 

[Lynne M]

Nope. Most upgrades are given for the resort's operational reasons, are assigned before the guests even arrive, and have not much to do with the guests themselves other than that they happened to book a room for a certain range of dates.

 

[scjo68]

We have gotten really nice upgrades twice. Neither was in response to complaint.
In fact, it seemed as if our reservation was upgraded before we arrived.

 

[Ofinn]

We have been upgraded several times, and I have never complained about a room. That being said I wouldn't hesitate to complain if there was a problem. I don't consider that being a "moaner". Most of the complaints I read on this board are legitimate. Guests pay a lot of money for a Disney vacation, and they should walk away satisfied.

 

[goofy4prez]

We have been upgraded several times, and I have never complained about a room. That being said I wouldn't hesitate to complain if there was a problem. I don't consider that being a "moaner". Most of the complaints I read on this board are legitimate. Guests pay a lot of money for a Disney vacation, and they should walk away satisfied.

I agree with that; because one expresses a concern over a problem in the right manner and attitude does not make them a "moaner." I remember when I stayed at the YC-CL, we had a garden view room. When we got to them room it was above a small tree facing the parking lot and just above the bus turnaround. I was disappointed, I just figured that tree made it a garden view, and was content on going my merry way.

But when we left the room to head to the park the cm in concierge asked how we liked the room. I politely told her in honesty I was disappointed in being above a bus stop. She addressed the issue right there, asked if I had a couple of minutes, and too my surprise she moved us to another room just above the gazebo and looking out to the left was Crescent Lake. I would not label myself a "moaner" on that one.

 

[scjo68]

I agree with that; because one expresses a concern over a problem in the right manner and attitude does not make them a "moaner." I remember when I stayed at the YC-CL, we had a garden view room. When we got to them room it was above a small tree facing the parking lot and just above the bus turnaround. I was disappointed, I just figured that tree made it a garden view, and was content on going my merry way.

But when we left the room to head to the park the cm in concierge asked how we liked the room. I politely told her in honesty I was disappointed in being above a bus stop. She addressed the issue right there, asked if I had a couple of minutes, and too my surprise she moved us to another room just above the gazebo and looking out to the left was Crescent Lake. I would not label myself a "moaner" on that one.

I don't call that "moaning". And it's not like you were moved from a room to a suite just for complaining. It seems like you were given another room in pretty much the same category. And I don't consider it "moaning" when you don't get what you book and pay for. If you pay for something and you don't get it, it makes sense to politely bring it to a cm's attention.

Here is what I think of as "moaning for pixie dust":

A family member told me this story that occurred with someone they know. This person felt like a cm treated them badly in a store (I think WOD). It sounded to me like a simple misunderstanding that could have been easily fixed by this guest, and not a big deal. However, this guest threw a fit, stormed out, called guest relations to complain and got free LaNouba tickets.

I was not there, but they way the story was told to me, it sounded ridiculous, and more like what OP is talking about.

 

[sarmat1]

I think it's largely circumstantial. We were booked at CL-standard view at YC last week. When we got there, they had nothing available. Now we were early, so it was no big deal to do the "we'll text you when we get a room for you" bit. But the CM looked at my kids and said "I bet you want to get to the pool now" and when they said yes he said "give me a minute and I'll see what I can do". A few minutes later, he found a room and we were upgraded two categories to CL-lagoon view with perfect viewing of Illuminations each night. Straight pixie dust not preceded by any moaning or complaining.

 

[bumbershoot]

I would hope you wouldn't be upgraded just because your being a jerk.

Complaining about a problem is not being a jerk.

Having that problem resolved isn't pixie dust, it's *having a problem resolved*.

Pixie dust is something extra being given for no reason other than the computer tells them to, the room is out of commission (but they never tell you THAT...they tell you that you're getting something fun), or the CM wants to and can do it.

I was not there, but they way the story was told to me, it sounded ridiculous, and more like what OP is talking about.

It obviously didn't sound ridiculous, however, to the GR person that handled the problem. And that's all that matters. I'm quite sure the CMs know very well how to say "no" in nice ways. So if they are saying "we can do this for you" then that's what they are saying.




OP, if you're ever given a room that's totally unacceptable, you'll see the difference. Like if you check into a 2 bedroom that's so incredibly moldy or mildewy (as I mentioned on another thread, I get a whiff of it and lose sense of smell and then it's hard for me to even think, so I don't know the difference) that you can't think straight, you'll likely need to get resolution for that one. In our case, we were *offered* a Grand Villa for that one. But moving to the GV involved waiting another day. Because my husband was relying on me to help with this, and I was busy being curled up in a fetal position on the pillows of the bed because that's where I landed as my reaction set in, he chose to not move to another 2 bedroom that night and then we turned down the GV and just moved to another 2 bedroom the next day. We wanted what we should get; a CLEAN room that wasn't on the brink of sending me to the hospital.

They did give us a bit of a room credit. Then when it took two hours to set up charging so we could GET that room credit, they gave us a bit more. It hardly felt like pixie dust when DH was spending 2 hours of sunshine trying to get this taken care of. It hardly felt like pixie dust that I was so sick that night and my aunt, cousin, and cousin's daughter (cousin once removed?) all got sick as well because we're all canaries in coal mines. There's NOTHING they could have done to make those resolutions feel like pixie dust (though I wish we'd gone the GV route, just to see IF that could have done it).

 

[DanInMN]

In January we brought our exchange student from Nigeria - her first, and perhaps only visit to WDW. We had booked a preferred room at POR, and faxed in a request to NOT overlook a parking lot - I mentioned our exchange student. I don't know if it was an "upgrade" but we received a first floor corner room directly overlooking the "river", near to the main building. We could walk about 2 min to refill our mugs, or 3 min and be at the main pool.

If I had not been so sick (not Disney's fault), it would have been great. I stayed in the room sometimes while my wife took DES (Dear Exchange Student?) to the parks. I was "cheated" out of my vacation, which really stinks because I work 7 days a week, 12+ hours/day. My wife and I are going again in September for a re-do!

 

[TheRustyScupper]

1) Sometimes "moaners" do get things.
2) Unless they end up on the "Moochers" list
3) The Moocher File is the Blacklist of WDW
. . . it is a property-wide computer program - eateries, resorts, parks, DTD
. . . it lists all the people that have gotten medium-to-big freebies/comps
. . . it is accessible from any terminal/computer
4) If you are on the Moocher List, you get NOTHING, DA NADA, ZIP.
. . . CM's and Managers will placate you
. . . CM's and Managers will apologize to you
. . . CM's and Managers will comp or refund you nothing at all

 

[QueenQueso]

1) Sometimes "moaners" do get things.
2) Unless they end up on the "Moochers" list
3) The Moocher File is the Blacklist of WDW
. . . it is a property-wide computer program - eateries, resorts, parks, DTD
. . . it lists all the people that have gotten medium-to-big freebies/comps
. . . it is accessible from any terminal/computer
4) If you are on the Moocher List, you get NOTHING, DA NADA, ZIP.
. . . CM's and Managers will placate you
. . . CM's and Managers will apologize to you
. . . CM's and Managers will comp or refund you nothing at all

Is that really a real thing? Cause that's awesome! I work in customer service and I wish I could blacklist people...

 

[Disneylover99]

Complaining about a problem is not being a jerk.

Having that problem resolved isn't pixie dust, it's *having a problem resolved*.

Pixie dust is something extra being given for no reason other than the computer tells them to, the room is out of commission (but they never tell you THAT...they tell you that you're getting something fun), or the CM wants to and can do it.

Well said! I agree!