Do I write and complain?

[CarolA]

I was thinking about this tonight.

To give the maid the benefit of the doubt she may have very well thought this was costume jewerly and paniced when the fuss started.

I mean how many people have an expensive ring with tape all over the back. Sorry, but if I was walking down the street and found a ring with tape on the back, the first thing I would think is that it's just someone's throw away jewerly.

 

[karebear1]

It doesn't really matter if she thought it was costume jewelry or not. It did not belong to her- no matter what the value of the piece was. If she did take it- it was stealing. I agree with susy- I'd call the police too! I wonder if they had done that in the first plave if management would've questioned housekeeping on their own.

 

[J&J]

Write a letter to the hotel manager, Disney main number and to the main head man who is in control of the parks. You can find these addresses from Disney.
No excuse for this maid she properly has done this before and will do again. The manager should never said what he did to you. No excuse to treat you as they did. We all like to think that everyone is honest and caring at Disney.

 

[DebbieB]

I don't know that the police could do anything now since she did not leave the room with the ring and it did show up. I have a friend who worked at The Disney Store, they could not do anything if they saw someone slip something into their pocket until they actually stepped out of the store with it. There's really no proof she had it (even though everyone knows she did), I wouldn't bother with the police now unless you want to file an insurance claim for the damage to the ring. I would write a letter to management concerning how it was handled.

 

[JayBee]

Originally posted by CarolA

I mean how many people have an expensive ring with tape all over the back. Sorry, but if I was walking down the street and found a ring with tape on the back, the first thing I would think is that it's just someone's throw away jewerly.

 

[Kallison]

Wow it amazes me that housekeepers think they can get away with this. You've gotten good advice to report it. Just wanted to mention that I never, ever take my rings off when away from home or to wash my hands. The soap goes right on over them. If I do take them off for a minute in the room to moisturize or something, they go right back on. I also don't take expensive jewelry on vacation, except for my diamond wedding band and engagement ring.

 

[kmchar1]

No, I'm not a detective. I'm a WDW Cast Member at a resort (not a housekeeper, not a manager)

All I meant was that we don't know for sure that the housekeeper was trying to steal the ring. Had she stolen it, of course it would have been illegal..but we have no idea if that's what happened or not. I just thought it was offensive that a few posters seemed to point the finger at all housekeepers, as though they are all a bunch of theives..saying they all have a problem or that housekeepers think they can get away with this..well, MOST housekeepers are not like that. I was just asking for some respect for the good housekeepers I know at Disney that would NEVER do such a thing and would bend over backwards trying to help a guest get that ring back. The housekeeper should have not even gone back into the room alone with someone who has already checked out (against every Disney resort policy). She should have gone to get a manager so everyone would enter the room together.

You got the ring back. Complain to everyone at Disney about what happened with the manager. It's just ridiculous what he said to you. They (WDW Company) will never admit to any fault, but at least you will get some satisfaction in knowing you did everything you could to get your voice heard.

 

[peachgirl]

Kimchar1...


I agree with everything you posted. I'm not sure the maid had much choice about being in the room with the guest as the op said the husband "pushed his way in". I imagine that took her by surprise a bit.

But, the main reason I'm posting is to give you a little advice that I sincerely hope you take.

I see that you are a relatively new poster. As a WDW CM, please be extremely careful about what you post and how much information you give out on these boards.

There have been several WDW CM's who have posted here and got themselves into very serious trouble, some to the point of losing their jobs. There are some people who may not like something you say and would think nothing of reporting you to the powers that be at WDW. If you give enough clues, it's easy to figure out exactly where you work at WDW and what you do.

It's sad because the WDW CM's who did get into trouble did a great job of helping people out on these boards. However, it only takes ticking off one person to cause you big problems.

Again, this post is only intended to warn you. I would hate to see what has happened to others happen to you.

Btw, during our stay at Wilderness Lodge, it was the mousekeeper who was absolutely the nicest, most helpful CM we encountered during our stay. Thanks to all of you who work so hard to make WDW vacations "magical".

 

[Mortlives]

A different theory:

Is it possible that the condition of the ring was caused by it being vacuumed? Maybe the mousekeeper was so concerned over the loss she checked the vacuum cleaner bag, and tried to cover up what might have been perceived as carelessness in vacuuming without looking by cleaning lint off it, hence the loss of tape and the gash? Where's Grissom when you need him?

Ciao,
Mort.

 

[thatdarncat]

AGAIIIINNNNNN, kmchar1, I was not saying that all maids are thieves. I never said all maids we're thieves for the love of PETE! But this is the last time I'm saying it. I do not like being misunderstood or misquoted. I was saying that because their belongings probably don't get checked before they leave the building, this ONE MAID could ruin it for the bunch and I said that because of that, they might need to go to such drastic measures. And the problem I was referring to was this dang maid. GEEESH! I do belive this gal was going to steal the ring from what the poster wrote.

 

[scroot]

Letter writting is a good thing. There are a few reasons to write a letter: to vent some steam, to see that something bad doesn't happen again, or to get something in return.

The important thing is to lay out your agenda for Disney. "This is what happened and this is what I would like you to do about it." It is also a good idea to request a response.

Many folks write letters and just blast. A letter of this nature will likely end with, "and we are never coming to your place of business again." While the letter receiver may be upset at the potential loss of a customer, they have made their money and being blasted at is pretty run of the mill. They have also been put in a situation where they can't make it better. A good letter gives the company a chance to rectify.

I have had sucess with dangling the carrot of future relationship, clearing stating what can right a bad situation, and asking for a reply.

Good luck

 

[lwestwise]

Yes, please write them. I am very happy that she got her ring back, but I want them to be aware of this and make an attempt that the people they employ are honest and to their best effort this won't happen to me when I visit. Or to anyone else.

 

[averysmom]

According to BIL( detective 3) IF she had the ring in her possesion and denied having it, it would be considered grand larceny ($500 plus). She didn't have to leave the room. In fact, just having the ring in her possession without the denial would have been enough to charge her. BIL is amazed that the police weren't called immedaitely and that the police aren't called more often in regards to hotel theft.

This is the second thread I've read in regards to mousekeeping stealing things - I feel pretty sick about it.

Write the letter, definately cc Eisner and I would also cc a copy to the local police station.

 

[chipscinderelly]

I am so happy you got your ring back. I did this two weeks after I got engaged while staying at a 5 star resort in Toronto. Luckily for me security immediately went to my room, obtained the ring and locked it up for me until that evening. I used to take my ring off so I would not get hair spray etc in it.

I do want to say that I recently left something in our room at the WL and called lost and found. My item (not a large monetary value item) was turned in and is being mailed to me. Our mousekeeper was wonderful!

 

[100percentDisney]

I have decided to follow through with this and send letters to the appropriate people. I don't want anything from Disney and it is not going to prevent me from returning. We have been going for 16 years and this is our first "incident" of anything negative. We will just be more careful.

As it was then and still is now my disappointment with the manager. I am deeply involved with my in-laws business and have had to take complaints over the past 18 years. Most did not have merit but there were a few that did. It is easy (at least in our business) to determine which ones are honest or sincere about their issues. I was shocked at the attitude of the manager. There are several possibilities (some more stretched than others) of why the tape was off, a gash in the metal, and the location of where the ring was found. But from the moment I called the front desk, it should have been handled by the hotel a whole lot differently.

I will let you all know when or if I get a response from Disney. Like I said I don't expect anything monetarily but the only way to prevent similar incidents is by learning from mistakes and if no one is aware of the mistakes, it can't be fixed.

 

[imadisneyfanatic]

Thanks for writing the letter. Please keep us updated. Like another poster said, I think 99% of mousekeepers are great but we need to keep the 1% moving along elsewhere. I am sure WDW truly wants that as well.

I had lost my purse on a trip to WDW and stayed off site. Upon reporting my lost purse to the front desk, they called the police for me to file a police report. I was sort of embarrased because I wasn't 100% sure where I lost it so I didn't want to accuse anyone specific. They assured me it was standard procedure.

Went to bed and woke up the next morning realizing that I probably left it at the restaurant during dinner. Before I could call the restaurant, there was a loud banging on my hotel room door. Long story short, it's was the "head maid" and she was screaming at me (it's 7am) that how dare I accuse a member of her staff of theft and do I know the trauma I caused because the police came to her house and questioned her in front of her kids!

I know I should have marched up to the front desk and complained but I was seriously afraid. I left the hotel in tears never to return again. (Stopped by the restaurant and they had my purse with nothing missing thankfully). I have never stayed offsite since and don't plan to again.

I am so glad that you got your ring back and I hope that they have a great marriage.

 

[peachgirl]

I had lost my purse on a trip to WDW and stayed off site. Upon reporting my lost purse to the front desk, they called the police for me to file a police report. I was sort of embarrased because I wasn't 100% sure where I lost it so I didn't want to accuse anyone specific. They assured me it was standard procedure.

That's the problem with calling the police when you don't actually "know" it was stolen. The maid was absolutely wrong to do what she did, but it seems to me the police were wrong as well.

They could have easily waited until she came to work to question her. Since they had no proof whatsoever that she was involved or that any maid was, going to her home and questioning her in front of her children was wrong and I imagine it was frightening to her children.


Since I am one, I can tell you that people who tend to "lose" or misplace things don't have the greatest memories in the world. While they may "think" they left something in a certain place, sometimes they are wrong.

Perhaps the future DIL didn't leave it at the sink even though she thinks she did. There's just no way of knowing and to accuse the maid of theft seems unfair.

 

[Patty3]

I worked for our local PD for over 18 years. I was in the unit which handled the offense reports and we had a category for the offense of Lost/Stolen. Even if you are not sure if you lost your purse or your purse was stolen you still need to report it to the police for a report. There are credit card companies and phone companies who want a copy of the report if your credit cards, cell phone, etc are missing. You did the right thing in regards to your purse. I am just glad that you found your purse with everything in tact, that is not usually the case from my experience. I hope you let the PD know so that they can close out this case. As for the maid, she should not have come to your room, she was definitely wrong. I also do not think that the Police should have questioned the maid in that manner, but I do not see anything wrong with them going to her house, just do not question her in front of others.

 

[summerrluvv]

I'm glad you found the ring and I'm glad you wrote the letters!

I'm trying to remember, but I think that the sinks at WDW have the drain stoppers in them, so unless the ring was really small, it probably didn't just "fall" down the drain.

I have left several things behind on our previous trips and fortunately all were returned. Immediately after checking in last year, I left my wallet at the payphone in the lobby of the resort and went outside. Moments later I realized I left it there and went running back and someone had turned it into the front desk. Thank god for nice people!! My whole trip would've been ruined if my wallet was stolen!!

I also left my car keys behind at the YC. They fell behind the dresser and I didn't realize it until we got home and didn't have them. I called the YC and they found them and overnighted them to me.

 

[imadisneyfanatic]

I work in a claims department of a moving company and we insist that a police report is filed when someone says something was stolen by an employee. This is needed for insurance documentation but also, believe it or not, people do not mind scamming a company but will NOT file a false police report since they could be arrested.

I believe the OP about the ring and find the manager's behavior appalling to say the least . This is regardless of whether the maid stole it or innocently found it. If it had not been found filing a police report would have been prudent. I am sure the fiancee that proposed either has the receipt for the ring (no guarantee it would be accepted with a "Yes!") or is still paying for the ring through financing.

I am so glad everything turned out OK with the ring....you just can't replace some things. Hopefully the OP will get at a minimum an apology and a review of the resort's lost/found policies and customer service procedures.