I've been an AP holder 15 years. My DH, DD, DSIL, DGS, DGD are also all AP holders. We have never gotten any pins for the general public. The only pins we've gotten over the last 2 years have been for AP holders only. (40% off twice and once for a discounted shopping weekend--loved this one.) I too have tried all sorts of ways to get a pin, but it does not happen. Gone online and held reservations or all levels, and nothing. My profile is up to date as I do that often, esp. when I renew my AP. I'm a Disney Visa cardholder, Ap holder, DVC member, TiW card holder, and go to WDW often 4-6 times a year. I have called in the past and almost always have a pin attached to my name, but I never get emails or snail mails.