tjmw2727
DIS Legend
- Joined
- Feb 21, 2001
- Messages
- 11,931
After using DAS at WDW for 4/5 years; last year was the first year I applied at DL. I got a bit of pushback last year and was uncomfortable with the video chat experience, but I was eventually approved. I also had to apply 2x last year as our trips were just over the 60 days. So, I was not looking forward to this chat 
This year -
3 hours almost to the minute from opening the chat to the video with the CM.
CM was very pleasant and although she did ask several questions, I felt like she was genuine and trying to help, vs questioning my needs or need for DAS.
1 hour until the chat reappeared to choose the advance selections, got what I hoped for at good times.
For reference this was on a Sunday afternoon - I was doing a project where I knew I could just leave the laptop to do the waiting, so I was prepared for a wait to get to the video chat. I was surprised by the 1 hour wait for the selections but once I got a CM it went quickly.
Having a list of my issues as well as real world "park" experiences written down in front of me helped. I recommend this for those who tend to get flustered when talking about what can be hard for you.

This year -
3 hours almost to the minute from opening the chat to the video with the CM.
CM was very pleasant and although she did ask several questions, I felt like she was genuine and trying to help, vs questioning my needs or need for DAS.
1 hour until the chat reappeared to choose the advance selections, got what I hoped for at good times.
For reference this was on a Sunday afternoon - I was doing a project where I knew I could just leave the laptop to do the waiting, so I was prepared for a wait to get to the video chat. I was surprised by the 1 hour wait for the selections but once I got a CM it went quickly.
Having a list of my issues as well as real world "park" experiences written down in front of me helped. I recommend this for those who tend to get flustered when talking about what can be hard for you.