Disney's stellar customer service

[disneyinseptember]

I can't believe I forgot to post this from my vacation last year. One more reason to love Disney...
This past September we went during the free dining promotion (which by the way made it our best vacation ever). Let me start out by saying that I am a complete NUT about planning our trips. I go over every detail and read every single post on this board for months before we leave. I mean, I make an itinerary book and everything. My husband always makes fun of me about it.
Well, after 7 days of the most fabulous stay at POP, we board the Magical Express at 5:00 A.M. to head back to the airport for our 7:55 flight home. It seemed strange that we were the only ones on the bus, We get to the airport and make our way to check-in when the lady behind the counter points out to me that our flight isn't until 7:55 P.M.! I was really panicking. We were going to have to spend over 12 hours in the airport. On top of that, my son woke up that morning not feeling well. I just COULD NOT believe I did this. All the hours I spent planning the perfect trip, and I messed up our flight time.
I thought what the heck, I'm going to call Disney and see if maybe we can catch the next ME bus after it unloads at the airport and take it back to the property and just hang out at DD or something. The worse they can say is no. I explained the situation to the manager at POP (that was the only phone # I had with me). He was so awesome about it. He sent a bus back to the airport to get us right then, let us have our room back AND gave us late check out so we could get some sleep, we didn't have to leave the room until 3:00! He also let me know that we still had another park day left on our tickets-so after a long nap we went back to Epcot for the rest of the day while POP stored our luggage for us until it was time to go back to the airport. I was so impressed and grateful to Disney for saving our vacation!
We're going back this Sept. I am going to make sure I double check our flight times!

 

[DisneyDadof3]

Disney has been great to us. The week before Easter, we managed to leave our camera and video camera in a bag sitting on the ground - a CM picked it up and dropped it off at town hall. We also left our pic/auto books on top of one of the FastPass machines and walked off. The CM there put it in a small room by BTMR. Furthermore, all of our pictures at the castle with Cinderella turned out blury for some reason, they let us go back in the next day and retake them. Our son started to get sick one of the mornings as we were getting ready to park in the Pluto lot towards the back. We stopped and he got out. The CM then told me just to park in the front of the next row so we could be closer to him while he was throwing up.

If every company had people that acted the way the Disney employees do (or at least most of the ones I have experience with), the world would definitely be a better place.