Resort Thread Disney's PORT ORLEANS RIVERSIDE Resort

[andrewilley]

They gave us each a voucher for any quick service on property. That is good customer service to me.

Agreed, problems can occur anywhere, and with something of the scale of Walt Disney World must be happening all the time somewhere. It's how they fix it that counts. When we've had odd issues in the past they have followed up later (e.g. when we had to call an ambulance to take my wife into Celebration hospital due to sudden severe back pain) but I guess a lot depends on whether the person involved is on duty the next day. But things like free Lightning Lane passes or meal vouchers are common gestures.

Andre

 

[Wood Nymph]

We love Riverside and have had many, problem-free, trips. No resort is problem free, even deluxe ones. But nothing has stopped us from returning to Riverside.

We stayed there in August 2024 building 38. We loved it. We generally stay in mansion 85 but in August the AB pool was much quieter and cooler because of all the trees around it. Being at the North depot made a huge difference, going into the parks we were always the last ones to seat. Everyone coming in at East and South depot were standing. I would personally stay clear of the buildings near the west depot. Thats one of the spot where they put families with dogs. We had a few bad encounters while walking there or swimming in that pool. Lots of big dogs off leash. 2 Pittbulls jumped in the pool next to us, the owner could not control them. Everyone left the pool.

I had booked a pool view room for our trip last October. We were given building 24. Our room overlooked the quiet pool. We were close to the west depot and next to the laundry room.

The air conditioner was a lot noisier than the one in our sisters' room next door. We were finally able to get it a little quieter by turning it off for a period of time before turning it back on.

Personally, all of this sounds like a nightmare! We are staying at POR AB for the first time late February and this post makes me nervous. At all our stays at SSR, customer service was top notch! I am sorry you dealt with these issues. I would be livid about not getting 10.00 back.

We are staying at POR in less than two weeks. We're looking forward to another great trip.

There have been many times when it was cool enough outside to keep the air conditioner off.

 

[Sunshine11]

Hi. Asking the experts! Am I correct that the quiet pools do not have hot tubs and the only hot tub is located at the feature pool? And if so, what is the best standard location 5th sleeper room request for being close to a hot tub and bus stop. Thank you.

 

[andrewilley]

Hi. Asking the experts! Am I correct that the quiet pools do not have hot tubs and the only hot tub is located at the feature pool? And if so, what is the best standard location 5th sleeper room request for being close to a hot tub and bus stop. Thank you.

Correct. The Standard Location 5th Sleeper building closest to the main pool is 38, and that's not too far from the North bus stop.

Andre

 

[Sunshine11]

Correct. The Standard Location 5th Sleeper building closest to the main pool is 38, and that's not too far from the North bus stop.

Andre

Thank you!