Disney's MyMagic Failure

[OtherScott]

Do the words “heard from a number of guests” and “we’re working on providing” sound like they are reacting, or that they had these changes in their pocket all along?

First, points for working in the Trading Places ref. Pure genius. Second, megapoints for response time. I'm in awe.

Good comedy has a ring of truth to it...great comedy has even more.

And you went from great to good in scenario 1: "there seems to be rather uniform agreement that three FPs per day is not enough and people want more."

Now a good lawyer would remind the jury during close that you made the claim in your opening that Valentine concluded that "there seems to be rather uniform agreement that three FPs per day is not enough and people want more." Then he'd ask them if they had been shown any evidence to support this. He'd do this by standing 2 feet from you while you scribble on a legal pad as your client tries not make eye contact with the jury - while trying not to look like he's trying not to make eye contact.

Then he'd remind the jury that they heard from witness cigar95, who told them firsthand how, in January, he participated in testing of the very options that opposing counsel claims were only the result of surveys conducted in 2 months later. Surveys opposing counsel claims were only drawn up as the result of panic induced from irate customers.

The he'd instruct the jury to take the survey questions with them into the deliberation room. Read them carefully. Are they designed to answer if more FPs should be available, or how?

With every drip of information, this becomes less satisfying.

 

[lugnut33]

They want you in the park for the optimal amount of time per day where any longer doesn't equate to an increase in spending. I think that's about six hours per day. Just my guess.

3 FPs, maybe a show or a parade, shop a little, have a meal = Six hours

Add in transportation time, you're looking at an eight-hour day. It's long enough to make sure you probably just end up back at your resort for the rest of the day. But short enough that they can rotate more people through in your place.

I just don't buy this reasoning. I believe Disney would be happiest if the parks were at capacity from open until close.

 

[mom2rtk]

I just don't buy this reasoning. I believe Disney would be happiest if the parks were at capacity from open until close.

Typically I would agree with that. But they sure have been crowing a lot lately about how MM+ allowed them to admit 3K more patrons per day over the peak Christmas season.

 

[Davey Jones II]

Exactly.

FP+ makes it easier to spend money out of the parks, but it also makes it easier to spend money off property or not spend it at all. As much as people rave about FP+ forcing them to slow down and smell the roses, do you think that's what Disney was intending? I don't think Disney considers it a win if a family who may have rode with FP for the entire day now spends half that time in the park and the rest lounging by the pool or shopping at outlet malls.

Or hey, maybe they'll start charging admission to the pools .

Any system that forces you to do something is not doing you any favors; it's just removing options. With Legacy FPs, you had much more options on how you will tour and enjoy your day. Having more options makes it more likely that you will have a worthwhile vacation.

If I want to stop and smell the roses, I don't need some IT system to force me into it.