Ya'll, I have to say, I'm already impressed with WL CL. I mean, we've stayed there before last few times have been with an add on to a regular room. It's been quite a while since we were on the CL floor.
As has been discussed throughout the thread, they are one CL that personally emails out to incoming guests to check if anything is needed. This email is not from DSS but from the OFC staff. I got the email for our tomorrow arrival earlier this morning. In the email they ask about arrival time. I explained that we would be arriving tonight, late (after 10:00) and out early in the morning for EMM. Since we won't do services tonight I had booked a standard room tonight. We'd get breakfast tomorrow no matter where we stayed but we aren't going to utilize the CL since we'll be at EMM. The only thing I asked was we'd love to have a room ready early tomorrow morning so we could move our stuff right from tonight's room to the CL room. If they couldn't, we'll store our things but figured, I'd ask since they reached out. I know they are just starting to book the CL rooms, with last night being the first available to check in so I think the odds are good they aren't booked up tonight.
Well, they came back with an upgrade for tonight to CL so we don't have to move rooms AND they'll leave snacks and drinks in the room since we arrive after service hours. Including my husbands beloved Coke Zero

That folks, is why we do Disney and why we love CL. Little things like that.
I think all the staff should email out guests like that. Most of them only have a few rooms and only a few arrivals on a given day. They have the staff to take care of things like this. It won't take much time for the staff to set a few items in our room.
I'm going to put a bug in Lene's ear next time we are at BWI as something she may look to implement or at least bring up to her bosses.