Resort Thread Disney's Club Level (CL) Thread

[princess Maxwell]

It's fixed! They had it fixed overnight. They did say a lot of people moved last night.

The smart people moved and received compensation!

 

[mickeynut1]

Our first MNSSHP was in '04, split stay between WL and the Poly starting party day. Seemed only fitting now that the girls (and their best friend) are now in college. We've stayed CL before (YC, BC, WL and CR) but never at the Polynesian. With the trip being this quick I'm all for convenience!

Our first MNSSHP was in '04 and we stayed at the WL! We arrived on 10/30 and stayed through that first week of November, went to the party on Halloween .

I agree about convenience, especially for a quick trip .

Called IPO a few minutes ago at the Polynesian and so far not impressed. Sort of a nonchalant, "oh we send a letter out about 10 day s before arrival" spiel, what happened to the "Is there anything that you will need, any dining reservations, tee times....." questions? I had t ask him about an ADR that I'm having difficulty getting. He looked and said, yep, it's booked solid, but yo can try getting there early and standing in the standby line.......... Definitely not like the old days......

Sadly, I have read these kinds of things happening at most resorts . There are a couple that are still on top of things and really put forth the effort to help guests, but for the most part things seem to be slipping a lot lately with IPO/CL.

Just jumping on the thread because I am so excited for our upcoming stay! We will be at BC CL Sept 21-27!!

Have a great trip .

 

[pas130]

The smart people moved and received compensation!

I consider myself smart in staying, because my family is very happy here. A few hours of inconvenience was no big deal but that's JMHO

 

[princess Maxwell]

If you stayed the selective staff would have done something special for your family or comped something off your stay, but if you don't say anything they don't do anything,$400-600 a night is alot of money to put up with that inconvenience.

 

[gwynne]

If you stayed the selective staff would have done something special for your family or comped something off your stay, but if you don't say anything they don't do anything,$400-600 a night is alot of money to put up with that inconvenience.

There is a wide range of options when it comes to resolving a problem.
One "style" does not fit all.

 

[princess Maxwell]

That's ambiguous.

 

[mmmears]

Called IPO a few minutes ago at the Polynesian and so far not impressed. Sort of a nonchalant, "oh we send a letter out about 10 day s before arrival" spiel, what happened to the "Is there anything that you will need, any dining reservations, tee times....." questions? I had t ask him about an ADR that I'm having difficulty getting. He looked and said, yep, it's booked solid, but yo can try getting there early and standing in the standby line.......... Definitely not like the old days......

I had a similar experience with the GF and the BC IPO offices recently. GF told us it was too early for them to have us on their radar yet, although other posters here who are staying 6 months after us have already received their welcome emails. I'm fine with that, but I didn't really like the attitude of the first CM I spoke to... Hoping for a better experience as we get closer, but fully expecting that I will have to drive the process.

 

[princess Maxwell]

you have to be nice but persistant, just remember its your vacation not theirs!

 

[SeaSpray]

I posted this on the Polynesian thread. but since it's directly related to CL/IPO I wanted to post it here, too. This was in response to rcraw's less than helpful phone call to the Polynesian IPO. One thing that I can't stand and won't tolerate is bad attitudes and bad service. So, since I had never dealt with them over the phone, and I had an issue that I needed to be clarified, I decided to call them to see how it went:




I just called IPO and wanted to report how the call went.

The first time I called, the phone rang and rang, then someone picked up, and then hung up!! That wasn't good.

So I immediately redialed and this time the call was answered right away by an IPO CM named Sabra. I recognized her name right away, since I had done all of my correspondence via email.

I have to say that Sabra was wonderful. I had the call on speakerphone because I wanted my DH to be able to hear, too. I told her that I was calling to clarify an email that I received last week. She first asked for our reservation number and while she was looking it up, she asked in a cheerful voice "Are you excited about your upcoming trip??"

We then spoke for about 20 minutes. She wanted to make sure that our room requests were exactly what we wanted. She confirmed that they are basically fully booked right now and for the next several weeks. She took the time to ask specific questions to help us decide the best room location requests, as well as take into consideration the fact that we will be back at the resort each day after lunch to rest.

I also asked her to clarify the check-in process and the arrival at the front of the resort process. She did so in a very friendly manner, explaining various scenarios.

Apparently it really depends on who answers your phone calls or emails. I looked back at my emails and saw some from Sabra (as well as others) who wrote very nice email replies to me.

 

[Mrsktbrown]

I posted this on the Polynesian thread. but since it's directly related to CL/IPO I wanted to post it here, too. This was in response to rcraw's less than helpful phone call to the Polynesian IPO. One thing that I can't stand and won't tolerate is bad attitudes and bad service. So, since I had never dealt with them over the phone, and I had an issue that I needed to be clarified, I decided to call them to see how it went:




I just called IPO and wanted to report how the call went.

The first time I called, the phone rang and rang, then someone picked up, and then hung up!! That wasn't good.

So I immediately redialed and this time the call was answered right away by an IPO CM named Sabra. I recognized her name right away, since I had done all of my correspondence via email.

I have to say that Sabra was wonderful. I had the call on speakerphone because I wanted my DH to be able to hear, too. I told her that I was calling to clarify an email that I received last week. She first asked for our reservation number and while she was looking it up, she asked in a cheerful voice "Are you excited about your upcoming trip??"

We then spoke for about 20 minutes. She wanted to make sure that our room requests were exactly what we wanted. She confirmed that they are basically fully booked right now and for the next several weeks. She took the time to ask specific questions to help us decide the best room location requests, as well as take into consideration the fact that we will be back at the resort each day after lunch to rest.

I also asked her to clarify the check-in process and the arrival at the front of the resort process. She did so in a very friendly manner, explaining various scenarios.

Apparently it really depends on who answers your phone calls or emails. I looked back at my emails and saw some from Sabra (as well as others) who wrote very nice email replies to me.

I have to echo this. I've called several times and they have always been incredibly helpful and kind. I'm so glad you had a better experience.

 

[pas130]

Just thought I'd share that the beginning of our trip at CR, Tower CL, was excellent. CM's were super friendly and extremely helpful...food offerings were very good too. Sadly, we moved over to the Poly CL yesterday and encountered numerous issues right from the get go and were not impressed at all. Things continued to go downhill so we requested to be moved first thing this morning.

First, let me just say that the Poly has been a dream resort for my family for a long time and while I was apprehensive about the construction. I can honestly tell you that was the LEAST of the problems. Most of our issues had to do with service, or lack thereof.

After staying CL at a few deluxes now, IMHO, the Poly doesn't measure up at all and that goes from service to their food offerings which is sad considering I've had friends tell me that their CL was the best on property at one time.

The Poly is still a beautiful resort but until they make some serious changes, we won't be returning any tine soon. To say that we ended up wasting precious vacation time is an understatement and I've had to deal with some pretty upset and disappointed girls.

We are now in Sugar Loaf at the GF trying to salvage what's left of our trip and hoping to play catch up now for all the time we missed. I'm sure my post won't be popular but I did want post our experience.

I hope sugarloaf is taking great care of you, I'm sorry it was less than magical at Poly for you we've had less than magical checkin experiences there and it does leave a bad impression especially when you're so excited to finally get there

 

[mickeynut1]

I consider myself smart in staying, because my family is very happy here. A few hours of inconvenience was no big deal but that's JMHO

Hi pas ...hope things are well with you!

Hope you and your family are having a great trip .

I had a similar experience with the GF and the BC IPO offices recently. GF told us it was too early for them to have us on their radar yet, although other posters here who are staying 6 months after us have already received their welcome emails. I'm fine with that, but I didn't really like the attitude of the first CM I spoke to... Hoping for a better experience as we get closer, but fully expecting that I will have to drive the process.

I hope things turn around for the better as it gets closer to your trip .

I posted this on the Polynesian thread. but since it's directly related to CL/IPO I wanted to post it here, too. This was in response to rcraw's less than helpful phone call to the Polynesian IPO. One thing that I can't stand and won't tolerate is bad attitudes and bad service. So, since I had never dealt with them over the phone, and I had an issue that I needed to be clarified, I decided to call them to see how it went:




I just called IPO and wanted to report how the call went.

The first time I called, the phone rang and rang, then someone picked up, and then hung up!! That wasn't good.

So I immediately redialed and this time the call was answered right away by an IPO CM named Sabra. I recognized her name right away, since I had done all of my correspondence via email.

I have to say that Sabra was wonderful. I had the call on speakerphone because I wanted my DH to be able to hear, too. I told her that I was calling to clarify an email that I received last week. She first asked for our reservation number and while she was looking it up, she asked in a cheerful voice "Are you excited about your upcoming trip??"

We then spoke for about 20 minutes. She wanted to make sure that our room requests were exactly what we wanted. She confirmed that they are basically fully booked right now and for the next several weeks. She took the time to ask specific questions to help us decide the best room location requests, as well as take into consideration the fact that we will be back at the resort each day after lunch to rest.

I also asked her to clarify the check-in process and the arrival at the front of the resort process. She did so in a very friendly manner, explaining various scenarios.

Apparently it really depends on who answers your phone calls or emails. I looked back at my emails and saw some from Sabra (as well as others) who wrote very nice email replies to me.

I have to echo this. I've called several times and they have always been incredibly helpful and kind. I'm so glad you had a better experience.

I'm glad both of you have had good experiences with Poly IPO. We love the Poly and are trying CL for the first time next summer and even with some of the negative reviews over the last few months, we are looking forward to it .

 

[pas130]

Hi pas ...hope things are well with you!

Hope you and your family are having a great trip .

To quote the LEGO movie....Everything is awesome Loving our trip!!

 

[ella74]

Just wanted to add my 2 cents to the conversation. Coming to AKL CL 9/13-9/20 with my 5 year old grandson for his first WDW trip AND his birthday. We will be joined mid week by DD and granddaughter. Have contacted IPO at AKL ALOT; they have been helpful and gracious. Have asked them about 2 ADRs, one of which is still eluding me (WISHES...talk me out of it!!). So excited to be at AKL CL and SO EXCITED that my wonderful grandson will have his first WDW trip with me!!

 

[Dispro1]

I posted this on the Polynesian thread. but since it's directly related to CL/IPO I wanted to post it here, too. This was in response to rcraw's less than helpful phone call to the Polynesian IPO. One thing that I can't stand and won't tolerate is bad attitudes and bad service. So, since I had never dealt with them over the phone, and I had an issue that I needed to be clarified, I decided to call them to see how it went:




I just called IPO and wanted to report how the call went.

The first time I called, the phone rang and rang, then someone picked up, and then hung up!! That wasn't good.

So I immediately redialed and this time the call was answered right away by an IPO CM named Sabra. I recognized her name right away, since I had done all of my correspondence via email.

I have to say that Sabra was wonderful. I had the call on speakerphone because I wanted my DH to be able to hear, too. I told her that I was calling to clarify an email that I received last week. She first asked for our reservation number and while she was looking it up, she asked in a cheerful voice "Are you excited about your upcoming trip??"

We then spoke for about 20 minutes. She wanted to make sure that our room requests were exactly what we wanted. She confirmed that they are basically fully booked right now and for the next several weeks. She took the time to ask specific questions to help us decide the best room location requests, as well as take into consideration the fact that we will be back at the resort each day after lunch to rest.

I also asked her to clarify the check-in process and the arrival at the front of the resort process. She did so in a very friendly manner, explaining various scenarios.

Apparently it really depends on who answers your phone calls or emails. I looked back at my emails and saw some from Sabra (as well as others) who wrote very nice email replies to me.

The attitudes of those answering the IPO phone calls/emails can vary greatly, unfortunately. Some people seem to enjoy helping people and making their vacation as magical as possible, but others are obviously just there to get a pay check. Disney should get rid of those people ASAP since Disney is supposed to be in the business of making people happy (happiest place on earth). I honestly wish there were a survey after each IPO call like there is after you call Disney's main numbers! That way they could weed out the grumpy people...Grumpy is only cute on one of the seven dwarves! I usually just get off the phone as quickly as possible when I get a "bad egg" and then call again later.

 

[Dispro1]

Just thought I'd share that the beginning of our trip at CR, Tower CL, was excellent. CM's were super friendly and extremely helpful...food offerings were very good too. Sadly, we moved over to the Poly CL yesterday and encountered numerous issues right from the get go and were not impressed at all. Things continued to go downhill so we requested to be moved first thing this morning.

First, let me just say that the Poly has been a dream resort for my family for a long time and while I was apprehensive about the construction. I can honestly tell you that was the LEAST of the problems. Most of our issues had to do with service, or lack thereof.

After staying CL at a few deluxes now, IMHO, the Poly doesn't measure up at all and that goes from service to their food offerings which is sad considering I've had friends tell me that their CL was the best on property at one time.

The Poly is still a beautiful resort but until they make some serious changes, we won't be returning any tine soon. To say that we ended up wasting precious vacation time is an understatement and I've had to deal with some pretty upset and disappointed girls.

We are now in Sugar Loaf at the GF trying to salvage what's left of our trip and hoping to play catch up now for all the time we missed. I'm sure my post won't be popular but I did want post our experience.

I'm really sorry about your experience I hope that SL makes your trip better! I've never had a bad trip to GF. At least you can text for a fourth FP+

 

[AddictedtoDoleWhip]

I am contemplating on staying CL again when my Mom and I go back in 2017 (I know 2 years away, but its never to early to start planning right? )

I loved staying club level at AKL, and I loved that resort in general. I want to try a new resort's CL but I am afraid that I won't be impressed because I was so wowed by AKL in general. I'm thinking of Beach Club CL or Wilderness Lodge CL, I'd love to stay in the GF CL but that is way out of my price range. Has anyone stayed at those three resorts for CL and can compare them or tell me if AKL just dominates Wilderness Lodge and Beach Club?

 

[mickeynut1]

To quote the LEGO movie....Everything is awesome Loving our trip!!

Glad to hear you're having an amazing time!

Just wanted to add my 2 cents to the conversation. Coming to AKL CL 9/13-9/20 with my 5 year old grandson for his first WDW trip AND his birthday. We will be joined mid week by DD and granddaughter. Have contacted IPO at AKL ALOT; they have been helpful and gracious. Have asked them about 2 ADRs, one of which is still eluding me (WISHES...talk me out of it!!). So excited to be at AKL CL and SO EXCITED that my wonderful grandson will have his first WDW trip with me!!

Glad you have had a good experience with AKL CL. Sounds like you have an amazing trip planned! Happy birthday to your grandson, I hope he has the time of his life .

I am contemplating on staying CL again when my Mom and I go back in 2017 (I know 2 years away, but its never to early to start planning right? )

I loved staying club level at AKL, and I loved that resort in general. I want to try a new resort's CL but I am afraid that I won't be impressed because I was so wowed by AKL in general. I'm thinking of Beach Club CL or Wilderness Lodge CL, I'd love to stay in the GF CL but that is way out of my price range. Has anyone stayed at those three resorts for CL and can compare them or tell me if AKL just dominates Wilderness Lodge and Beach Club?

It's never too early to start planning! Out of the 3 resorts you mention, we've only stayed WL CL and loved every minute of it! Not only is the WL a beautiful resort, but CL is amazing. The food offerings are great, the atmosphere is nice and relaxing, and the CL CMs are very friendly and always willing to help. WL is one of our favorite resorts, but CL puts it over the top for us. If it were me, I'd try WL CL, but that would be an easy choice for me as I really have no desire to try BC CL. Good luck!

 

[janey99]

Hi all - We are leaving Wednesday for an 8 day stay CL at YC. I made it through 50+ pages of this thread and noted the discussion of the text number which can be used for a fourth fastpass. I emailed YC IPO to ask whether that is still available and to find out the details, and I received an answer back this morning saying that the texting service is available for all types of CL assistance, but not any longer for extra fastpasses. She said I would have to utilize the kiosks in the relevant park for fastpasses past my original three. Was this covered in the last 25 pages of the thread I couldn't slog through? If yes, are there any details about why they discontinued it?

 

[izzylovesmickey]

I am contemplating on staying CL again when my Mom and I go back in 2017 (I know 2 years away, but its never to early to start planning right? )

I loved staying club level at AKL, and I loved that resort in general. I want to try a new resort's CL but I am afraid that I won't be impressed because I was so wowed by AKL in general. I'm thinking of Beach Club CL or Wilderness Lodge CL, I'd love to stay in the GF CL but that is way out of my price range. Has anyone stayed at those three resorts for CL and can compare them or tell me if AKL just dominates Wilderness Lodge and Beach Club?

We've stayed at all three. I had good experiences with AKL IPO. We were only there one night but IPO helped me get an ADR for later in our stay. Always friendly on the phone. CMs on the floor were nice and would stop to talk when we were in the lounge. BC is our favorite. I've had good luck the 5-6 times I've called IPO over our 2 stays. Had 1 that was exceptional and the others were very good. We've had the CMs at the lounge be friendly and helpful both times. WL-our least favorite. IPO was good. Cms at the lounge-1 was great but we didn't feel the others were so great. Had one that was just plain rude and almost never saw the others unless we went to the desk and then I felt like I was interrupting the 3 of them. Maybe I caught a bad few days. We won't be returning to WL though. Hope you have a great stay wherever you choose!