mmmears
DIS Legend
- Joined
- Nov 30, 2005
- Messages
- 16,112
There was a shift in management at AKL over the summer. @aneka I’m so sorry to hear that apparently the Club Level service has deteriorated, but I’m actually not surprised (unfortunately).
I don’t want to encourage nit-picking, but you have legitimate issues which I hope you will speak to management about. I would also implore you to send an email to Disney detailing your experience. They do follow up on communications, both negative and positive feedback.
We are spending a lot of money for these Club Level vacations and we deserve the experience and level of service we have come to expect from Disney. If we don’t voice our concerns and displeasure, there won’t be any reason for them to improve.
I'm sorry to hear this. AKL CL and the CMs there were fantastic in the past.

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