I just booked Kilimanjaro Club for Septmeber and have been worried about it not really being open. Your comment about DSS reminded me! I am going to call them today to verify its open. Thank you!!! I doubt they have enough staff right now to contact everyone so I am going to call them. Half the time in the past I never heard from them before a stay.
I just checked DSS page; it says:
How It Works
The Disney Signature Services team is available to the following Guests at Walt Disney World Resort:
- Guests Staying in Eligible Room Types: If you have a confirmed non-Disney Vacation Club reservation for one of the eligible room types listed above, please contact Disney Signature Services for your personalized vacation planning experience.