Disney's Club Level (CL) Information and Questions

amf1016

Earning My Ears
Joined
Dec 27, 2001
We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
 

Mousemommy1

DIS Veteran
Joined
Dec 6, 2010
We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
So glad to read this review!!! Hoping to have Poly CL booked by the end of the summer for next August!!! Our last 2 stays (at CR and GF) have not been CL and we are missing it badly!! :sad:

Can you recall what was out there for evening appetizers?
 
  • trishadono

    DIS Veteran
    Joined
    Aug 21, 2011
    So glad to read this review!!! Hoping to have Poly CL booked by the end of the summer for next August!!! Our last 2 stays (at CR and GF) have not been CL and we are missing it badly!! :sad:

    Can you recall what was out there for evening appetizers?
    Hey Candace!
    Tikimanpages.com has a list for each night. It does vary sometimes but pretty close to what I remember. I will also be there end of July so check in on POLY board for pix.
     

    Nikki0401

    Mouseketeer
    Joined
    Nov 2, 2015
    We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
    Thanks for your review. We will be there in 47 days!!!!!
     

    AquaDame

    Disney Cruise Line
    Moderator
    Joined
    Jul 7, 2010
    We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
    So glad to hear this..! We are checking in on Saturday! :hyper:
     
  • mickeynut1

    DIS Veteran
    Joined
    Apr 16, 2007
    We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
    Thanks for your review. Glad you had a great time and enjoyed Poly CL :goodvibes.

    We will be there in 47 days!!!!!
    You will be there before you know it! Hope you have a great trip :wizard:.

    So glad to hear this..! We are checking in on Saturday! :hyper:
    Have a great time :yay:.
     

    Vicki Rickerd

    Mouseketeer
    Joined
    Mar 13, 2016
    We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
    So glad to hear this. Will be there this summer. First time at Poly and club level. After a few stories, I had tempered expectations. So happy to hear your positive stay.
     

    AquaDame

    Disney Cruise Line
    Moderator
    Joined
    Jul 7, 2010
    So glad to hear this. Will be there this summer. First time at Poly and club level. After a few stories, I had tempered expectations. So happy to hear your positive stay.
    I'm keeping mine tempered.. just in case. Its my fault for going over a holiday... ;)
     

    amf1016

    Earning My Ears
    Joined
    Dec 27, 2001
    The evening appetizers are similar to what is on Tikiman's website. I know Saturday we had potato samosas and the orange ginger meatballs. Monday night was sushi. One night there were spring rolls and dumplings. The cheeses and crackers, fruit with caramel dipping sauce, red pepper hummus, vegetables, uncrustables and mini corn dogs were there every night. Breakfast was similar every morning. They always had the oatmeal with dried fruits and brown sugar, bagels, croissants, cereal, hard boiled eggs and fruit. It seemed to alternate between a selection of mini muffins (chocolate chip, blueberry and bran) and cinnamon rolls. There was cranberry juice, orange juice and milk. For coffee fans, they have a nescafe coffee machine that makes a variety of coffees plus a large dispenser of brewed coffee. They keep half and half in a pourable container and also have the individual creamers as well. Just regular flavored, not hazelnut, etc. We were in the lounge relaxing one afternoon from 4-5 and there was a steady stream of people who came in, knocked on the door where the staff is and asked for beer. The CMs were happy to serve them. I also saw people ask for chocolate milk in the morning for their children. Again, happy to get it for them. We only had desserts in the evening a couple of nights. There was a vanilla pudding one night and chocolate on another. There were some apple tarts that were really good. Both nights there were chocolate chip cookies and oatmeal raisin.
     
  • mrsap

    DIS Veteran
    Joined
    Apr 30, 2012
    We returned yesterday from our 6/18-6/26 stay at Poly CL. In one word I would describe it as....perfect. When we arrived on the Magical Express bus it was raining. A CM greeted us at the door and I told her we were checking into Hawaii. Because it was raining, she escorted us to Hawaii using some of the other longhouses as our path. We arrived and check in was short and efficient. I had received a text upon landing at the airport that we were in 1519. I realized this would mean we would not be close to the lounge, but it worked out great. We loved the location. It was extremely quiet. We never heard any noise in the hall the entire stay. The only noise was from the guests directly above us. I don't think the ceiling/floors must be very thick because we heard every step they took. One afternoon we were trying to take a short nap and they were either jumping off the beds or falling off, but it literally shook our room. Luckily the noise was not frequent and did not last long. We love being on the ground floor, love having the patio when staying at a Disney property. The only reason I mention the noise from upstairs is, I would probably request a 3rd floor room next time. Just wanted others to be aware. Every CM we encountered was wonderful. Always greeted with an "Aloha" by everyone. The CMs in the lounge were so sweet and did a fabulous job! I took a 40oz hydro flask to the parks everyday and when I entered the lounge with it, one would immediately ask if they could put ice and water in it for me. There was always food available and replenished as needed. We used the lounge mostly for breakfast and were so happy to see hard boiled eggs. We did have the evening appetizers many nights and were happy with the selection and quality. The beer and wine were self serve. We were there for desserts one night and noticed they put the wine out with the cordials. There were almost always seats available in the lounge. The only time it was crowded, we went up to the third level seating area and were the only ones up there. All the other guests were kind and the children were delightful. Mousekeeping was great!! We had turn down service every night. It was a wonderful week and our family of 5 loved everything about the Polynesian!!
    Thanks for the great review! Any pictures you can share? Also, were they roasting marshmallows? Thank you!!!
     

    AquaDame

    Disney Cruise Line
    Moderator
    Joined
    Jul 7, 2010
    The evening appetizers are similar to what is on Tikiman's website. I know Saturday we had potato samosas and the orange ginger meatballs. Monday night was sushi. One night there were spring rolls and dumplings. The cheeses and crackers, fruit with caramel dipping sauce, red pepper hummus, vegetables, uncrustables and mini corn dogs were there every night. Breakfast was similar every morning. They always had the oatmeal with dried fruits and brown sugar, bagels, croissants, cereal, hard boiled eggs and fruit. It seemed to alternate between a selection of mini muffins (chocolate chip, blueberry and bran) and cinnamon rolls. There was cranberry juice, orange juice and milk. For coffee fans, they have a nescafe coffee machine that makes a variety of coffees plus a large dispenser of brewed coffee. They keep half and half in a pourable container and also have the individual creamers as well. Just regular flavored, not hazelnut, etc. We were in the lounge relaxing one afternoon from 4-5 and there was a steady stream of people who came in, knocked on the door where the staff is and asked for beer. The CMs were happy to serve them. I also saw people ask for chocolate milk in the morning for their children. Again, happy to get it for them. We only had desserts in the evening a couple of nights. There was a vanilla pudding one night and chocolate on another. There were some apple tarts that were really good. Both nights there were chocolate chip cookies and oatmeal raisin.
    Wait wait wait.. like latte style coffee?
     

    ConnecticutNonna

    DIS Veteran
    Joined
    Jun 19, 2015
    Now I have another question...
    Dh and I are taking DGS to WDW for a 4th birthday present. I have looked at all the choices and it looks like AKL CL through David's DVC would be a great match.
    If we book via David's do we still get the same service? IPO and ADRs, etc? Or is the actual owner the only person able to access this?
    TIA!
     

    amf1016

    Earning My Ears
    Joined
    Dec 27, 2001
    Auqadame - yes, there are several buttons for cappuccino, espresso etc... They have 3 different size (style) coffee cups as well as to go cups.
    Mrsap - I am so sorry - no pictures - but YES - they did have a marshmallow roast on the beach.
    When we arrived 6/18 the beach was closed and wooden posts with ropes were up to form a fence. By Thursday, a netting was put up with the posts and rope and by Friday, the beach chairs were back and the beach was open again.
     

    AquaDame

    Disney Cruise Line
    Moderator
    Joined
    Jul 7, 2010
    Auqadame - yes, there are several buttons for cappuccino, espresso etc... They have 3 different size (style) coffee cups as well as to go cups.
    Mrsap - I am so sorry - no pictures - but YES - they did have a marshmallow roast on the beach.
    When we arrived 6/18 the beach was closed and wooden posts with ropes were up to form a fence. By Thursday, a netting was put up with the posts and rope and by Friday, the beach chairs were back and the beach was open again.
    :cloud9: That is great news, thank you!
     

    mikec442

    Earning My Ears
    Joined
    Jan 11, 2008
    Hi,

    A quick summary of our trip. We stayed at the Yacht Club - Club Level 6/17-6/26 in room 5224. Overall, we had a great stay and wonderful interactions with the CL staff. The kids were joking I'd miss my friend "Chuck" (one of the concierges) after we left.

    After checking in, we asked Chuck if we could get an alarm clock. He checked and heard there were no more in stock at YC and asked for one to be brought from BC. It was in the room before we returned. Over the course of the week, he was a great resource whenever we had a question or an odd request like an eyeglass screwdriver.

    The food provided at the different times was plentiful and tasty. They ran out of Kona Longboard beer on Saturday night, but it was back the following day. Food was replenished often, and it seemed like the staff kept the tables clear. We noticed one of the CL desk concierges would also circle the lounge occasionally and help where needed. Beer/wine/cider was available by request, with a supply kept in the lounge at appetizer time.

    Our room was in pretty good condition. Housekeeping was great, and we had turndown service daily (we asked on check-in to make sure it was available). Trivally, we noticed when we were packing to leave that the night stand finish was a little "rough" and dresser had a drawer which was a different color. No real noise issues, even with a connecting door.

    There were a few things which we expected and didn't recieve:
    - A greeting with "Welcome Home" at arrival on the ME. Instead, we went in the lobby and to the desk to inquire where to check in for CL.
    - The "welcome drink" we had heard so much about. We found out it had been discontinued a few months ago at Yacht Club.

    We had a chat with one of the managers late in the week, who told us there should have been a greeter in the lobby who "must have been on break" when we arrived. (We occasionally noticed a CM with a iPad in the lobby during our stay, but not consistently. The older gentleman who is always there was still present during the days.) We also discussed the welcome drink and the removal of the ice water decanter from the lobby. The manager claimed these were "tests" and not budget cuts which we had heard from a CM. The lobby water did return Sunday during the day.

    As we were there the week after the gator incident, we observed the beach roped off with a fence being installed during the week at the water line. The new fence comprises of ropes with netting which would prevent any touching of the water. There are also new signs warning of gators and snakes in the area.

    The magical express pickup was at 6PM. It was wonderful to go to the lounge to charge phones and have a beverage/snack prior to our trip home.

    Can't wait to return!
     

    natebenma

    Beach Club Dee
    Joined
    Jul 19, 2008
    Hi,

    A quick summary of our trip. We stayed at the Yacht Club - Club Level 6/17-6/26 in room 5224. Overall, we had a great stay and wonderful interactions with the CL staff. The kids were joking I'd miss my friend "Chuck" (one of the concierges) after we left.

    *snip*

    Can't wait to return!
    Thank you so much for the detailed review!

    :thumbsup2
     

    JodyLynC

    DIS Veteran
    Joined
    Sep 7, 2001
    Other than the usual pastries, cereal, milk, and coffee does each resort has its own special treat at breakfast that might not be found at another resort? Also, what kind of yummies might be found during the evening snacks at AKL and BWI?

    Thanks!!
    Jody
     


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