I came home this past Monday from our most recent stay at CBR, and I have to say, this was the most "unmagical" experience we've had there. Not sure if we'll be going back.
1. I booked a Preferred room, and when I did the online check-in 60 days in advance, I requested Martinique and a water view. When we got to CBR and checked in, I asked if a water-view room was available, as requested. The woman who checked us in shook her head and told me that I couldn't have both a Preferred room and a water view because they are two separate bookable categories. My problem with that response is: #1, I have booked the same way twice before and have never been told I couldn't have both (I have always gotten my requests in the past), and #2, if it's really not possible to book both a Preferred room and request a water view, then why is it a choice when I do online check-in? I know my online requests are not guaranteed, but I know in this case I could have had both, and she told me I could not.
2. Luggage was delivered when we were out to dinner at DTD. The only problem is.....the luggage that was delivered to our room wasn't ours! After a long day of travel, and when coming "home" to crash, the last thing I wanted to do was have to worry about tracking down our luggage! (Luckily they resolved that problem pretty quickly).
3. Housekeeping was TERRIBLE! Our room was not vacuumed for at least the last 3-4 days we were there, and our bathroom floor and toilet weren't cleaned all week. On our first morning there, our housekeeper came around 8AM before we were gone for the day, and when I asked if she could come back later, she just asked how many towels I needed for the day....then she handed me the towels and told me she'd do a full cleaning the next day. Two days later, we received new towels (and they took the old towels and emptied the trash), but the beds weren't made. Weird!
4. We had a dripping sound up in the fan of the bathroom. Luckily, nothing was actually dripping down, and you couldn't hear it outside the bathroom area, so it wasn't that bothersome. Hopefully that will be fixed when the rooms are refurbed in the near future.
5. On our last day, we had 2 QS meals left that we weren't going to use. In the past (and as recently as last year), we've been able to trade 1 QS meal for 2 or 3 snacks. When we left last Monday, they traded 1 QS meal = 1 snack. That doesn't seem right. I think there should be a consistent way that they convert meal credits for everyone.
6. Bus service - I actually think the bus service was quite good for the most part. Being in Martinique, our stop was first most of the time, so that was nice. We never had to wait more than maybe 15 minutes for a bus. However, last Sunday evening after the fireworks at MK, we had a bus driver that loaded people in, shoulder-to-shoulder, with no breathing room. As people were boarding the bus, he kept asking everyone to move back as far as possible....even when there was no more room. He loaded that bus right up, and it was a pretty uncomfortable ride.
On a positive note, our experiences at OPR were good. The food choices were good, lines weren't too long, and food was served fresh and hot. We had dinner one night at Shutters, and they were VERY accommodating to my two picky-eating children.
The pools and surrounding areas were clean, and the kids enjoyed the activities when they could (we had some rainy & chilly days when we were down there, so we weren't able to use the pools as much as we would have liked).
Don't want to sound too much like a "downer" here...after all, we were in Disney, so it was all good. But I just wanted to let everyone know of some of the negative experiences we had, and I was also wondering if anyone has experienced any of the same? We've had two very good experiences at CBR in the last few years, and we were excited to be going "home" again. It just wasn't the same this time.
). I intend to request Jamaica, which seems to be pretty popular among you all, but will be pleased no matter where we end up; we are in Disney and will have a fabulous time any which way it works out! 
