I’m very surprised by this; we’re were there 3weeks ago on the villas side and were very happy with mousekeeping. They came every day and called my cell on a day when we were out but left the “in the room” hanger on the door inadvertently to see if we needed anything. Additionally, on check-out, my wife forgot her AirPods in the room. We were at Orlando airport and received a call before she even knew she didn’t have them and they were mailed and received within a week!