Disneyland Hotel changed our 2 Queen to a King?

[Becca1007]

Negative at Disneyland Resort Hotels. Each room has a maximum capacity of 5 guests and rate is the same if you have one guest or five guests on the reservation.

There are a few rooms though that max occupancy is 4 (some woods courtyard view for sure) and if you have 5 you have to pay the surcharge up to the next available category. But otherwise no extra person charges at DL. So unless you are buying a package with tickets there is no harm in adding that extra guest.

 

[DLgal]

Disney is very careful not to promise bed types. I noticed booking directly they only say "1 King Bed or 2 Queen Beds".... you can not even select the actual bed layout, as you can with mostly all other major hotel chains.

Did you book through 3rd party / travel agency? Was just curious how your confirmation said 2 Queens 100% guaranteed. I'm not defending Disney, as I agree with your point and others; you should never be forced to share a bed just because two random adults can fit in 1 king.

From Disneyland.com -
View attachment 635287

Here's an example of how Hilton Anaheim lists their rooms, notice it's by bed type, not only "category/view" -

View attachment 635298

It says that in the booking page, but when you put in your number if guests and actually book a room and get a confirmation, it lists a specific number of beds. Last time, we booked a standard room with 4 guests and our confirmation said "2 queens plus daybed" and that is exactly what we got.

 

[StormyCA]

This 'add a (nonexistent) person' got me to thinking. Wouldn't that only work for a 'room only' reservation? If you book a room + tickets (package) IIRC you have to list everyone's name on the reservation, plus the number of tickets have to equal the number of guests. I suppose you could list a (nonexistent) child under three, but you could still end up getting the king bed + daybed.

 

[Becca1007]

This 'add a (nonexistent) person' got me to thinking. Wouldn't that only work for a 'room only' reservation? If you book a room + tickets (package) IIRC you have to list everyone's name on the reservation, plus the number of tickets have to equal the number of guests. I suppose you could list a (nonexistent) child under three, but you could still end up getting the king bed + daybed.

Correct... we had annual passes at the time so didn't need tickets.

 

[dina444444]

Negative at Disneyland Resort Hotels. Each room has a maximum capacity of 5 guests and rate is the same if you have one guest or five guests on the reservation.

This is correct. We put 5 adults on a PPH room for the SWGE opening but only 2 of us used the room and there was no add on charge like at WDW.

 

[Not Your Mom]

My DLH reservation for later this year clearly states "Standard View - Two Queen Beds and Day Bed"
for my family of 4. I hope they don't try to put us in a king as that would NOT work! We booked through Disney/Costco.

 

[Becca1007]

This is correct. We put 5 adults on a PPH room for the SWGE opening but only 2 of us used the room and there was no add on charge like at WDW.

And ... all five of you got EMH

 

[Becca1007]

My DLH reservation for later this year clearly states "Standard View - Two Queen Beds and Day Bed"
for my family of 4. I hope they don't try to put us in a king as that would NOT work! We booked through Disney/Costco.

What most hotels do (my parents owned a hotel for 10+ years), is sort the incoming reservations by requests first. So someone who asks for a King bed or 2 Queens should get them. In the case that any of the buckets are full and requests cannot be honored, they will then find the reservations that only have 2 people on them and move them to King rooms. This often happens because a room has to be taken out of service for some unplanned reason. [Smoking in a non-smoking room that has to be deep cleaned and deodorized, broken heater/AC, broken furniture, etc...]
In most hotels the King rooms are limited and what many solo/couple travelers request, so it is more often that you will have a request for a King room and end up with a room with 2 Queens.
In Disney hotels, more of the travelers are family groups and have more than 2 travelers. As such, there are times when there are excess King rooms.
Disney (and all hotels really) will try to disappoint the smallest number of people and so they will sort by the size of the traveling party. Hence why adding a third traveler to your reservation will "hack" the system.

 

[AndrewC]

Honestly the king beds are just a waste. Most couples can share a queen bed if they desperately want to be in the same bed. If they don’t want to and want the extra room, we’ll two queens would absolutely cover that. Then in literally ALL other cases two beds are more appropriate than one bed. I don’t really understand why hotels have them. Are business travelers really throwing a fit over having a room with two beds instead of one slightly larger bed? Fine, have four rooms out of 300 be king beds and put them in a separate booking category so guests know that the hotel is sold out except for king beds. (Even then I go ballistic wondering WHY they waste rooms on those kings when obviously the whole hotel booked up first *except* the kings.)

I always worry about this as a guy booking the room and usually inviting a female old friend. Often times it’s someone I haven’t seen in ten years but we were good friends in school or something. Good enough friends that they trust I won’t murder them and want to have a fun few days at a theme park together, but absolutely not good enough friends to jump in a bed together… and wow I would worry it would make me look pretty suspicious that I had other intentions of when I check in they only had a king… especially if I check in the night before or hours before them & haven’t been able to resolve the issue by the time they show up. Did the hotel really mess up, or is he expecting more out of this trip?

(I usually am paying since it’s kinda hard to drop something on an old friend out of the blue like “hey, want to spend a thousand bucks or so going to Disney all of the sudden with me? If I’m already booking it I’ve got the room paid for and then it’s just flights and Disney tickets which is a “small” additional charge for the chance to not be solo at Disney and instead have a friend with me.)

Edit: And nothing wrong with inviting the bros to Disney, but I feel entirely odd asking one of my guy friends if he wants to do Disney with me when we’re both mid 30s. Usually I’m down there for Halloween Horror Nights & other Halloween events and just carve out four days or so at Disney, I mean why not? They might be game for Halloween scares but usually not too into devoting multiple days to Disney, lol

 

[gelatoni fan]

Honestly the king beds are just a waste. Most couples can share a queen bed if they desperately want to be in the same bed. If they don’t want to and want the extra room, we’ll two queens would absolutely cover that. Then in literally ALL other cases two beds are more appropriate than one bed. I don’t really understand why hotels have them. Are business travelers really throwing a fit over having a room with two beds instead of one slightly larger bed? Fine, have four rooms out of 300 be king beds and put them in a separate booking category so guests know that the hotel is sold out except for king beds. (Even then I go ballistic wondering WHY they waste rooms on those kings when obviously the whole hotel booked up first *except* the kings.)

I always worry about this as a guy booking the room and usually inviting a female old friend. Often times it’s someone I haven’t seen in ten years but we were good friends in school or something. Good enough friends that they trust I won’t murder them and want to have a fun few days at a theme park together, but absolutely not good enough friends to jump in a bed together… and wow I would worry it would make me look pretty suspicious that I had other intentions of when I check in they only had a king… especially if I check in the night before or hours before them & haven’t been able to resolve the issue by the time they show up. Did the hotel really mess up, or is he expecting more out of this trip?

(I usually am paying since it’s kinda hard to drop something on an old friend out of the blue like “hey, want to spend a thousand bucks or so going to Disney all of the sudden with me? If I’m already booking it I’ve got the room paid for and then it’s just flights and Disney tickets which is a “small” additional charge for the chance to not be solo at Disney and instead have a friend with me.)

Edit: And nothing wrong with inviting the bros to Disney, but I feel entirely odd asking one of my guy friends if he wants to do Disney with me when we’re both mid 30s. Usually I’m down there for Halloween Horror Nights & other Halloween events and just carve out four days or so at Disney, I mean why not? They might be game for Halloween scares but usually not too into devoting multiple days to Disney, lol

For me, it's often not so much the bed but the layout of the other furniture. It's quite common for a king bed room to have a nightstand on either side of the bed while a 2 queen bed room has a shared nightstand between the two beds. Often, only having one nightstand means fewer electrical outlets so it may mean there's not enough to plug everything in. If both people put a glass of water on the same nightstand, it can also lead to mixing up cups. If the two guests share a queen bed, it may mean one person does not have easy access to a nightstand. I've also been in hotels where the extra space taken up by having two queen beds led to less ideal furniture such as an additional desk or small table being in rooms with a king bed but not in rooms with two queens.

Then there's also TV placement where from the middle of a king bed, the TV will usually be centered but if it's two queens, neither bed is exactly centered so you're watching at a slight angle. Plus, I've also been in rooms where one side of one of the queen beds was too close to a wall to use that side to get in/out of bed while a king bed room in the same hotel would allow easy access from either side of the bed.

I agree that it's worse for a party who needs two queens to be put in a room with one king than it is for a party who prefers one king to be put in a room with two queens. But there are still reasons that people may prefer a king room. I imagine that a couple going to Disneyland for their honeymoon would also prefer not to have an odd extra bed in the room.

 

[RedVines2001]

Negative at Disneyland Resort Hotels. Each room has a maximum capacity of 5 guests and rate is the same if you have one guest or five guests on the reservation.

I just called Disney to change the guests in a GCH room and was told by the CM on the phone that there is a 20 dollar per day charge for a third adult. This is for a two queen room which the CM confirmed. This was two weeks ago.

 

[shosh1530]

I just called Disney to change the guests in a GCH room and was told by the CM on the phone that there is a 20 dollar per day charge for a third adult. This is for a two queen room which the CM confirmed. This was two weeks ago.

This has been my experience as well and I was surprised to hear others say that Disneyland does not charge for extra adults. I know the friends we are traveling with at the end of this month had an upcharge (same room type) for their room because they have 3 adults.

I just did a quick test looking at random dates in February and all three Disneyland hotels give me a higher price when I add a third adult. For each room type the nightly rate is $25 more with a 3rd adult added and $50 more if I add two adults.

 

[Whistlebee]

I’ve never had GCH charge extra for more than 2 adults. This is really annoying if they’ve Chang their policy. …and from the above comments, it sounds like they have.

 

[ter-moo]

I actually had this happen about 20 years ago with my 12-year-old son. I took him on a special trip for just the two of us, splurging for the first time on the DLH since I had found a good deal of $150/night on the website. (hard to believe that price now!) We were so excited to be staying there and being like the "rich people" who get to stay in Disney hotels instead of our usual cheap motels on Harbor with the rest of our family. Got there and they gave us one bed in a handicap access room. I balked at that, saying no adolescent boy wants to sleep with his mom. They would NOT move us. I asked for a rollaway. Nope. I tried everything, but no budging. They said their policy was ONE bed for two people. I just stood there with my mouth open. It was a no win situation, so we went with it. Not only was it weird for my son, but because it was a handicap access room, everything was really low (like the bathroom sink and the desk area) and difficult for us to use.

It's hard for me to believe that ANY hotel would have this sort of policy. I would understand if it went the opposite way and they were out of King-bed rooms for a couple and you ended up with two beds--that's happened to me at other hotels before. But one bed when you require two? That should be something you have some control over.

 

[Malcon10t]

It is? I don't think I've ever been charged more when there are 4 of us than when there are 2. I've also added a 3rd person to the reservation after initial booking and not had to pay more. I just did that in December for one night. I did have to pay for 1 night of parking because the friend who joined us had a car, but that's it.

Negative at Disneyland Resort Hotels. Each room has a maximum capacity of 5 guests and rate is the same if you have one guest or five guests on the reservation.

They just recently (as in since reopening) started charging for more than 2 adults. Surprised me when I figured it out.

 

[Malcon10t]

Above is the pricing for 2 adults vs 4. Like I said, this changed in May.

 

[bookgirl]

For me, it's often not so much the bed but the layout of the other furniture. It's quite common for a king bed room to have a nightstand on either side of the bed while a 2 queen bed room has a shared nightstand between the two beds. Often, only having one nightstand means fewer electrical outlets so it may mean there's not enough to plug everything in. If both people put a glass of water on the same nightstand, it can also lead to mixing up cups. If the two guests share a queen bed, it may mean one person does not have easy access to a nightstand. I've also been in hotels where the extra space taken up by having two queen beds led to less ideal furniture such as an additional desk or small table being in rooms with a king bed but not in rooms with two queens.

Then there's also TV placement where from the middle of a king bed, the TV will usually be centered but if it's two queens, neither bed is exactly centered so you're watching at a slight angle. Plus, I've also been in rooms where one side of one of the queen beds was too close to a wall to use that side to get in/out of bed while a king bed room in the same hotel would allow easy access from either side of the bed.

I agree that it's worse for a party who needs two queens to be put in a room with one king than it is for a party who prefers one king to be put in a room with two queens. But there are still reasons that people may prefer a king room. I imagine that a couple going to Disneyland for their honeymoon would also prefer not to have an odd extra bed in the room.

If I can I ask for a King because of room layout as well.

You get a little more foot traffic area, and it's usually better situated to the TV/ceiling fan, and both sides of the bed are usually accessible with plenty of room.

I also prefer a king because they will often have a shower while 2 queens will have a tub/shower combo. This happens a lot when I travel other places, but with Disney the shower not tub usually happens because they 'upgrade to king' and it's a handicap. Being solo most the time I get a upgrade to a handicap probably on 2/3 of my trips.

If I do get 2 queens (when solo traveling) bed two becomes storage/staging space, LOL.

 

[Belia]

I just called Disney to change the guests in a GCH room and was told by the CM on the phone that there is a 20 dollar per day charge for a third adult. This is for a two queen room which the CM confirmed. This was two weeks ago.

This has been my experience as well and I was surprised to hear others say that Disneyland does not charge for extra adults. I know the friends we are traveling with at the end of this month had an upcharge (same room type) for their room because they have 3 adults.

I just did a quick test looking at random dates in February and all three Disneyland hotels give me a higher price when I add a third adult. For each room type the nightly rate is $25 more with a 3rd adult added and $50 more if I add two adults.

We're gettin' Chapek'd!

 

[Lumpy1106]

Hey everyone!

My friend and I splurged on a standard 2 Queen bedroom at the Disneyland hotel and when we arrived we were told that we had to move to a King because of availability, even though my booking and receipt state that we have a 2 Queen. I asked if they could provide a trundle bed and the staff also inferred that they don't have those. Has anyone else run into this issue before? It's just a bit awkward because we don't know each other at the bed sharing level, lol .
Thank you in advance!

Well you do now. Maybe call down to the front desk and see if you can get enough pillows to build a floofy wall down the middle of the bed?

 

[OThopeful35]

Oh dear, we are booked at The Grand in April. It's me and my 19 yr old son. I am NOT sleeping in a bed for 4 nights with a 19 year old.