My cast member said they were working on a window that dealt with reservations only. He said he couldn't even look at my dining reservations or park passes I created this morning while I had been on hold. He said only the
MDE would get me what I wanted.
I interpreted it that they are not to get bogged down with anything but resorts today. Imagine if cast members were giving people park passes while those are online scrambling. It would be even uglier for those waiting.