Disney website ??

[JoanneNC]

So I recently became a passholder and I am registered and appear under the passholder section BUT when I go to update my profile - I can;t see to get it to recognize my AP.. It's asking for the 3 letter code, the 3 digits following, the date of issue and then it has a place for 5 more digits.. My AP doesn't have 5 numeric code..
It has a Trans (##) and a TKT (##)

What am I missing?
I want to make sure I hit another possible PIN trigger

 

[CR Resort Fan 4 Life]

I am not sure what to say because whenever I log onto the Annual Passholder website with my AP I never had any problems each time I log on and I am on the AP website right now as I type this.

 

[shoes99]

So I recently became a passholder and I am registered and appear under the passholder section BUT when I go to update my profile - I can;t see to get it to recognize my AP.. It's asking for the 3 letter code, the 3 digits following, the date of issue and then it has a place for 5 more digits.. My AP doesn't have 5 numeric code..
It has a Trans (##) and a TKT (##)

What am I missing?
I want to make sure I hit another possible PIN trigger

The missing number is the tkt number, mine is a one digit......its a 7.

 

[THE DENTIST]

Same problem here but i've an exchange certificate type 2. I enter the date, wdw but the last Tr: space is only for 5 digits and my card has 6 digits. The site refuses to let me in????

Help. What am i missing here?

 

[JoanneNC]

I am not sure what to say because whenever I log onto the Annual Passholder website with my AP I never had any problems each time I log on and I am on the AP website right now as I type this.

I can access the Passholder section without a problem - I was just trying to update my profile on the general website itself with my AP information.

 

[JoanneNC]

The missing number is the tkt number, mine is a one digit......its a 7.

I have a 2 digit Trans # and a 2 digit Tkt # but the site wants 5 digits..

 

[CR Resort Fan 4 Life]

I can access the Passholder section without a problem - I was just trying to update my profile on the general website itself with my AP information.

My mistake.