Disney Stroller Response

[Schmeck]

To people who send rude emails - you think the poor people who have to read it are the ones who changed the prices? Thanks for making their day a little bleaker! If I had to read rude emails, I'd try to get that address blocked, and make sure it was black-balled from any discount offerings, that's for sure!

If the prices are too steep, don't rent, it's your choice.

 

[Bethy Lou]

Maybe I missed it, but I did not read that anyone sent Disney "rude" emails. People are upset about the rate increase, but I do not consider that to be "rude". Sometimes letting people know that you are not ok with a change will get them to make a change. That is not always the case, but it can happen and it is worth a shot.

 

[DevilDuckie]

Maybe I missed it, but I did not read that anyone sent Disney "rude" emails. People are upset about the rate increase, but I do not consider that to be "rude". Sometimes letting people know that you are not ok with a change will get them to make a change. That is not always the case, but it can happen and it is worth a shot.

At least two people said they were "not nice" or "didn't hold back" which has two downsides. The first is that the person who bears the brunt of their nasty little tirades is not the person responsible for the decision and that's just unkind. They are almost certainly keeping a tally of how many complaints they get but that is about it. No need for anyone to get ugly at the hapless customer service clerk.

The other issue is that by ranting over an issue like this they make it easier for the person who just got the nastygram to dismiss them as just a crank. Instead of "this nice lady/loyal customer is unhappy with our new policy" it becomes "some B-witch is mad and she can go jump in a lake for talking to me like that!" When you are mean to someone you lose credibility and dramatically lower their urge to help you, even if they can.


A firm note of displeasure, courteously worded and clearly stating that they are losing your business accomplishes the job much better- and it's nicer.

 

[DisneyPhD]

At least two people said they were "not nice" or "didn't hold back" which has two downsides. The first is that the person who bears the brunt of their nasty little tirades is not the person responsible for the decision and that's just unkind. They are almost certainly keeping a tally of how many complaints they get but that is about it. No need for anyone to get ugly at the hapless customer service clerk.

The other issue is that by ranting over an issue like this they make it easier for the person who just got the nastygram to dismiss them as just a crank. Instead of "this nice lady/loyal customer is unhappy with our new policy" it becomes "some B-witch is mad and she can go jump in a lake for talking to me like that!" When you are mean to someone you lose credibility and dramatically lower their urge to help you, even if they can.


A firm note of displeasure, courteously worded and clearly stating that they are losing your business accomplishes the job much better- and it's nicer.

I am one who said I didn't hold back, here is my letter. My idea of not holding back and someone else's might not be the same thing. I hardly think I sent a nasty gram. Just said it like I felt it. I don't really expect an response from them, but I did want to express myself officially and I hope others do too. This kind of crazy price hiking should not be ignored.




I am writing to express my extreme displeasure in the massive jump in stroller rental rates. I can't believe what a jump in rates and how over priced they are now. What really bothers me is charging so much more for the same strollers they have been using for years. If anything those strollers should be paid for and the only way it cost Disney at all is the price of a few cast members to clean and distribute them. How in the world can such a price increase be justified?

This seems like an extremely greedy move and not family friendly at all. I am very disappointed in WDW.

I am a mother of 2 children, I am a DVC member and an AP member. My kids have been to WDW more then twice their age. We spend a lot of money and time at WDW and I can't express enough my disgust at this recent decision. I hope you change it, or at least offer coupons and or discounts. You can rent a car for the same price as a double stroller. That is not right. I will not be using WDW strollers in the future.

 

[JaimeinWonderland]

where did you send your comment to?

I wonder if they had a decrease in rentals if they would decrease their prices?

[\QUOTE]

We were there last week and I only saw like 10% of the strollers as I usually see. I asked a couple of families what they thought of the price increase and they said if they knew they were up to $31 they would have brought a stroller into the park!

Man I'm going to miss those nice strollers! There's no way I'll be shelling out $31 for one!

 

[arielsleepingbeauty]

I sent a not nice e-mail, but i don't think i was rude. I told them that i was extremely unhappy with the increase. Wow, was i wrong to express myself? Why have customer service if they do not want or expect feedback? What was i supposed to say "oh thank you so much for the price increase, I know you make billions of dollars each year but i understand that you need to take yet more money from your valued guests. " Come on now. I wanted them to know how i feel and i have that right to. I certainly don't think that the person reading the e-mails is taking things personally. If they do, then they need to get over it. When i worked in customer service, yeah some people aggravated me, but i didnt take it personally. Really i wouldn't care if some mother e-mailed me and complained about the stroller price increase. It would be different if i were rude to them over the phone, i would feel bad, but I wasn't rude and it's an e-mail. Do you really think they care? They just put in a response and then forward it to someone else or delete it.

As they said in their response they are glad to hear my comments.