cellomom
“Ready when you are C.B!”
- Joined
- Sep 21, 2015
- Messages
- 14,298
Hi! I just spoke with customer service (Ashley) for Shop Disney as one item I selected to ship to a PO Box shows that the USPS has been waiting a week for Disney to give / send to them for shipping (has a tracking number). Ashley confirmed it looks like USPS is still waiting for Disney to provide item. She then said that Disney does not deliver to PO Boxes. (I had spoken to two cast members prior to ordering about what address to use - both said PO Box.).
Is it accurate that this will not ever arrive to the PO Box & I should request a refund? Has anyone else seen this long of a wait for handoff to USPS and then still received their package?
Hey, so sorry you are having trouble with your shipment. As far as the question about PO Boxes, yes they do ship to PO boxes. On the help page there is information about shipping time for PO boxes
shopDisney help page:


I don’t have an answer on why there’s such a long delay between shopDisney and USPS, I would keep checking with customer service every few days until your item ships.