Wished I Lived In Fl,
We had a similar experience at Concourse Steakhouse for Valentines Day, 2004. I thought maybe since it was pretty new at the time, that explained it. Not sure what our waitress ended up doing, she didn't understand the card either, but eventually I told her to just try to charge it like a credit card and it worked. Took several attempts, tho. How recent was your experience?
Mizzymouse, I wonder if all Downtown Disney/West Side restaurants are this way? Seems crazy, because I would think you could use it to buy merch at the stores, but maybe not?
I still think it's confusing for us. If you can take a Disney Bus to get to the restaurant/store, and you can use your KTTW card to charge your meal to your room, I consider that to be a Disney facility and would have expected to be able to use my rewards there, but it appears that is not the case.
I think this discussion is good so that all are aware. I would much rather have known this before my family had a $100 dollar meal at HOB last week, only to find out we could not use our rewards and had to fork over the cash.
From now on, we'll ask BEFORE we dine, purchase merchandise, or have a spa treatment.
Lissa