Disney Letter Follow up

[big_red_s]

Just a follow up to a previous thread which is now closed and I wanted to give Disney the proper "kudos".

I got a friendly, professional and courteous phone call yesterday from Maria at Walt Disney World Resorts executive office (I wasn’t home, she left a message).

She was following up on the e-mail I sent and was glad we had an enjoyable time. Maria said that the comments were shared with leadership in food & beverage as well as leadership of the Animal Kingdom theme park.

Kudos to Disney for taking the time to read and acknowledge customer’s feedback, even thought it’s just from some schmo in Jersey.

 

[ThumperandLitenin]

Just a follow up to a previous thread which is now closed and I wanted to give Disney the proper "kudos".

I got a friendly, professional and courteous phone call yesterday from Maria at Walt Disney World Resorts executive office (I wasn’t home, she left a message).

She was following up on the e-mail I sent and was glad we had an enjoyable time. Maria said that the comments were shared with leadership in food & beverage as well as leadership of the Animal Kingdom theme park.

Kudos to Disney for taking the time to read and acknowledge customer’s feedback, even thought it’s just from some schmo in Jersey.

How about kudos to you for taking the time to send some positive feedback? I'm sure that was greatly appreciated.

Maybe if we all took the time to send a "trip report" to Disney after our vacations, with both the positive and the negatives expressed in a rational, professional manner, maybe our "suggestions" and "observations" would carry more weight.

 

[mainegal]

Kudos to Disney for taking the time to read and acknowledge customer’s feedback, even thought it’s just from some schmo in Jersey.

Some schmo in Jersey is the most important person to give feedback. Of course they will listen!

 

[AlohaPolynesian]

I also recieved a call from Disney after sending them an e-mail about my amazing experience with Chef TJ at Ohana. I too thought it was nice that they took the time to follow up and say thank you for the feedback. The woman I spoke with also said they rarely recieve positive feedback so they really appreciate when they do. Awesome!