Koz
DIS Veteran
- Joined
- Aug 11, 2011
- Messages
- 867
For the most part, everyone behaves themselves at Disney. The parks set the tone and guests tend to go along with it. Even with the madness that is food and wine, outside of a few stammering drunks, things tend to run smoothly.
This past Saturday night at Beaches and Cream, our last night on property, took the cake (of the ice-cream variety).
We had an ADR for 9PM, fully intending to have our family of 5 indulge in the kitchen sink. We arrived early, having eaten at the small quick serve cafe at the Beach Club prior to arriving at B&C.
Staff were extremely pleasant, and informed me that due to our party's size, we could only be seated in one of the 3 booths, but that they expected them to open up by around our original ADR time. They were right, as I saw a group rise at around 9:05PM, and make their way to the doors. At the same time, another hostess was seating a party of 5 plus a baby at the side by side, high-top chairs at the counter, which is normally where they put walk in guests.
Then it happened. A middle-aged woman who pretended to not speak any English, literally ran across the dining room, dropped a shoulder and landed in one side of the dirty booth, and then physically held on to the table top with a grip harder than Rose in Titanic. I could see the staff trying to reason with her, first the busboy, then the waiter, then the hostess- nothing was working. Interestingly enough, the rest of the party didn't join her, opting instead to sit on some chairs just inside the entrance- perhaps she's prone to acting like a complete moron from time to time.
I saw what was going on, and knowing that this was going to be our booth, walked over as well and said in no uncertain terms, that we had a reservation, I had 3 kids who were about ready to pass out 6 park days in a row and @ AK from 7:15 that morning until close, and that we were to be seated there.
The manager then came over and reiterated that the dirty table would not be cleaned, they would not be served, and that security would forcibly remove her from the table if she did not agree to get up. She didn't budge. Poker face, eyes straight ahead and not a peep from her. The manager, Mickey, did a great job trying to handle the situation and convinced the rest of the family to leave the restaurant and discuss the circumstances with him outside- they agreed, while Rose continued to hold the line. At this point it was becoming comical as we were about 20 minutes in.
Finally, one of the middle aged males agreed to go back inside and speak with her, and somehow, Rose was persuaded to relinquish her grip and rise from the table. The two sneers I received from both of them were beyond priceless as they exited the restaurant.
It was the ultimate walk of shame and I thoroughly enjoyed every minute of it. Staff was entirely apologetic and I reaffirmed that we didn't hold them responsible in any way. Sometimes, you just can't fix stupid.
For any of you who have not visited this fine restaurant, I would recommend that you do so, but an ADR is a must. It's a great way to close out what was a fantastic vacation.
This past Saturday night at Beaches and Cream, our last night on property, took the cake (of the ice-cream variety).
We had an ADR for 9PM, fully intending to have our family of 5 indulge in the kitchen sink. We arrived early, having eaten at the small quick serve cafe at the Beach Club prior to arriving at B&C.
Staff were extremely pleasant, and informed me that due to our party's size, we could only be seated in one of the 3 booths, but that they expected them to open up by around our original ADR time. They were right, as I saw a group rise at around 9:05PM, and make their way to the doors. At the same time, another hostess was seating a party of 5 plus a baby at the side by side, high-top chairs at the counter, which is normally where they put walk in guests.
Then it happened. A middle-aged woman who pretended to not speak any English, literally ran across the dining room, dropped a shoulder and landed in one side of the dirty booth, and then physically held on to the table top with a grip harder than Rose in Titanic. I could see the staff trying to reason with her, first the busboy, then the waiter, then the hostess- nothing was working. Interestingly enough, the rest of the party didn't join her, opting instead to sit on some chairs just inside the entrance- perhaps she's prone to acting like a complete moron from time to time.
I saw what was going on, and knowing that this was going to be our booth, walked over as well and said in no uncertain terms, that we had a reservation, I had 3 kids who were about ready to pass out 6 park days in a row and @ AK from 7:15 that morning until close, and that we were to be seated there.
The manager then came over and reiterated that the dirty table would not be cleaned, they would not be served, and that security would forcibly remove her from the table if she did not agree to get up. She didn't budge. Poker face, eyes straight ahead and not a peep from her. The manager, Mickey, did a great job trying to handle the situation and convinced the rest of the family to leave the restaurant and discuss the circumstances with him outside- they agreed, while Rose continued to hold the line. At this point it was becoming comical as we were about 20 minutes in.
Finally, one of the middle aged males agreed to go back inside and speak with her, and somehow, Rose was persuaded to relinquish her grip and rise from the table. The two sneers I received from both of them were beyond priceless as they exited the restaurant.
It was the ultimate walk of shame and I thoroughly enjoyed every minute of it. Staff was entirely apologetic and I reaffirmed that we didn't hold them responsible in any way. Sometimes, you just can't fix stupid.
For any of you who have not visited this fine restaurant, I would recommend that you do so, but an ADR is a must. It's a great way to close out what was a fantastic vacation.
