BJs complaint here.
In August I ordered $2000 worth of $100 giftcards. They were all activated except 1.
Since then I have been dealing with the most terrible customer service. Disney has told me that the card was never activated and it's BJs issue.
I am getting NOWHERE with bjs. I call every week and I just keep being told that it's being looked into by their order management department.
At this point I asked for a refund and still nothing. I am out $100 now and they have nothing to tell me.
I had the same problem with Target back in the good ol' days of Disney GCs. I had to call their Corporate Gift Card Line. Does BJ's have a department like that? The Corp. GC Line was able to help out real quick and get my cards activated. I posted the below waaaaaayyyy back in this thread and while it is specific to Target, maybe this can help with your order as well when you call BJ's again.
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I just received some Disney GCs that I ordered from Target as well and half were inactivated. I saw on the Disney GC Deals thread on this board that someone posted a phone number, which I called today. I was on the phone for about 10 minutes, and the rep. took the GC numbers down, said she would call Disney, and get back to me by the end of the day today. I will update this response once that does (hopefully) happen.
Target Corporate Gift Card Line: (800) 544-3875 - spoke to a real friendly woman, sounded like she was located in the U.S., and knew exactly what the problem was.
Have your Target order number ready, along with the 24 digit gift card number. Mine were located on the back of the card, but the rep. also said it could be printed on the cardboard backing, so keep that too!
ETA1: 10 minutes after I got off my first call, the rep. called me back saying she got all but one activated herself. The last one she needed to take the 16-digit GC number and call Disney to get it worked out. So far, relatively painless to get it resolved (though I wish I just got them all activated originally).
ETA2: Another 20 minutes and all GCs were activated. Again, this was rather painless, and I didn't have to talk to multiple people who didn't understand what I was talking about, or have to go through Target's "normal" customer service. If only Disney would allow you to apply gift cards to ticket purchases online...because that took 1.5 hours!!!