Disney Genie announcement

[itf]

That makes sense, but what else are people supposed to do, the natural thing is to click the first time available, so hundreds of people would be trying for the same time. And between that and Slinky, it's basically as bad as the virtual queue where if things weren't perfect in 2 seconds, you get nothing.

Heck, it'd be better to pay to be in a virtual queue than pay for a return time that won't exist when you try to checkout.

I think the whole thing is an embarrassing shambles, just saying what I think the rationale is.

 

[mom2rtk]

I think the whole thing is an embarrassing shambles, just saying what I think the rationale is.

Disney doesn't care. If they didn't care about how bad their IT is for everything else they do, they're not going to care about this. They have a fat new income stream. Someone is getting that spot and paying. That's really all they care.

 

[itf]

Disney doesn't care. If they didn't care about how bad their IT is for everything else they do, they're not going to care about this. They have a fat new income stream. Someone is getting that spot and paying. That's really all they care.

I think once the pent up demand is done it will bite them long-term. People who have had bad experiences won't go back when the cost of a Disney trip can go - frankly - a lot further elsewhere.

 

[DeeCee735]

I think once the pent up demand is done it will bite them long-term. People who have had bad experiences won't go back when the cost of a Disney trip can go - frankly - a lot further elsewhere.

The demand was there in February 2020 and the park was literally shoulder to shoulder. The virtual q was the same system in that the whole world was linking in for a boarding group at 7 am and was full by 7:01. The ride itself (I’ve done it after 3 tries,(breakdown) 2 days and one heck of a stomach virus afterward)is cool but just not worth that kind of experience. Disney can keep its Star Wars galaxy’s edge and everything that comes with it and I’ll keep my money. That’s where I was then, that’s where I am now. It’s a ride, just a ride. Jmho. Dee

 

[boogienights]

Everytime I feel even the slightest pull to include a day or two at WDW in my Universal planning for 2023, I read the latest comments in this thread and the feeling goes away. Keep them coming .

 

[Disturbia]

Had whole family up again this morning to buy Rise at 7:00:00 we clicked, had 9:40 am and went through the remaining clicks and hit purchase. Then it said “something went wrong” because my time was no longer available and made me start over and all ILL for rise were sold out. Total joke. Wake up at 6:55 again, wake whole family up and then miss it again. I’m a resort guest and had 2 of my 4 days set aside for HS and couldn’t get rise once. This system sucks bad. I hate what Disney has become.

I had this happen to me 4 times before I was able to purchase MMRR (booking right after purchasing ROTR). I had to copy and paste a code from an email. We decided not to even deal with the BG for ROTR and purchased it instead (right at 7 am using a world clock). ROTR was showing 11am, but when my spouse hit book it booked 9-10 am (we had OGA's at 11:25 am?). I got MMRR 10:10-11:10 am but it went down for several hours (we got an anytime pass and an MMRR pass for 2 guests). Later in the day TSMM was not available for 3 hours (40 min wait) but hitting refresh worked to get a time an hour away (system was sending me across the park to RnRC). RnRC was popular at around 2 pm and everytime I hit refresh I was pushed 30 minutes out (so grab first one available). We couldn't ride TOT because it sold out. We had an hour 10-11 am where we could do nothing because all waits were crazy.

Slinky was stressful because we had to rider switch (we entered 5 mins before the time started) and quickly navigate crowds to Oga's. I would not suggest overlapping plans if you have small children.

 

[Disturbia]

It looks like stacking will be limited now

https://www.disneyfoodblog.com/2021...e-change-if-youre-going-to-disney-world-soon/
https://www.disboards.com/threads/t...egy-only-thread.3857056/page-86#post-63562952

 

[20KLeagues]

It looks like stacking will be limited now

https://www.disneyfoodblog.com/2021...e-change-if-youre-going-to-disney-world-soon/
https://www.disboards.com/threads/t...egy-only-thread.3857056/page-86#post-63562952

It was never intended to do that. It was a glitch in the program and it took them a bit to realize and correct it.

 

[Garyjames220]

So are u still able to stack rides for later in the day if two hours have passed

 

[CJK]

So are u still able to stack rides for later in the day if two hours have passed

Yes you can

 

[Jrb1979]

So are u still able to stack rides for later in the day if two hours have passed

Yes you can but if it's busy like the last few days have been there isn't much left by 1pm

 

[Garyjames220]

Yes you can but if it's busy like the last few days have been there isn't much left by 1pm

What a fantastic new system this is playing out to be

 

[shawthorne44]

Had whole family up again this morning to buy Rise at 7:00:00 we clicked, had 9:40 am and went through the remaining clicks and hit purchase. Then it said “something went wrong” because my time was no longer available and made me start over and all ILL for rise were sold out. Total joke. Wake up at 6:55 again, wake whole family up and then miss it again. I’m a resort guest and had 2 of my 4 days set aside for HS and couldn’t get rise once. This system sucks bad. I hate what Disney has become.

The logical thing would be to take that time out of the availability pool once someone selected that time, at least for say 5 minutes, long enough for them to complete the purchase. That is a normal thing done with online shopping. You put something in the cart, it isn't available for someone else to buy.

 

[20KLeagues]

I would rather see Disney double the price and sell half as many GENIE+ and ILL's.....it doesnt work as currently constituted............Also really need to get rid of 7am...

Thats the worst part

 

[Jrb1979]

I would rather see Disney double the price and sell half as many GENIE+ and ILL's.....it doesnt work as currently constituted............Also really need to get rid of 7am...

Thats the worst part

The easiest fix for the 7am thing is make it only available in the parks once they are open.

 

[leeniewdw]

The easiest fix for the 7am thing is make it only available in the parks once they are open.

Are you saying the fix should be that people can't start scheduling LLs unless they are IN the parks? If someone is paying $15 for the service (per person!), why shouldn't they be able to use it every 2 hours just like anyone else? People with large groups, people who want to enjoy their breakfast or resort, people who paid for a full day ticket but are traveling/arriving on one of those days.... ALL may not be entering the parks until later in the day.

 

[TommyJK]

The logical thing would be to take that time out of the availability pool once someone selected that time, at least for say 5 minutes, long enough for them to complete the purchase. That is a normal thing done with online shopping. You put something in the cart, it isn't available for someone else to buy.

I've been in eComm for over a decade. eComm retail typically doesn't "hold" the item for you while it's in your cart. Just because you have something in your cart it doesn't save or reserve it for you through checkout. You need to make it through checkout in order to secure the item. Ask how many angry people there are out there that have tried to buy PS5s (or any other liminted qty hot item), have it in their cart, get to checkout but then 1/2 way through the actual checkout process it denies you basically saying "Sorry, it's gone now" because others were able to checkout faster than you were. Target, Walmart, Best Buy..... the majority of the big guys in retail eComm work this way. The main major exception is TicketMaster. They've built a much more complex queing and checkout system to hold the tickets sooner in the process (they will hold the tickets for you as soon as you get past the selection process, and give you a countdown timer to complete each step), but they're the exception, not the norm. Some retailers have gotten a bit more sophisticated and created "waiting rooms" that only let a liminted number of people in at a time to help cut down on the number of concurrent people accessing it at once, but you can still get your items scooped if you don't complete checkout fast enough.

 

[20KLeagues]

Are you saying the fix should be that people can't start scheduling LLs unless they are IN the parks? If someone is paying $15 for the service (per person!), why shouldn't they be able to use it every 2 hours just like anyone else? People with large groups, people who want to enjoy their breakfast or resort, people who paid for a full day ticket but are traveling/arriving on one of those days.... ALL may not be entering the parks until later in the day.

7am EVERY day stinks bad.....i liked once 60 days out.....this trip was so stressful and exhausting getting up every monring to do it...

defeated the purpose............we wont go b it causes more stress than anything

 

[GBRforWDW]

Are you saying the fix should be that people can't start scheduling LLs unless they are IN the parks? If someone is paying $15 for the service (per person!), why shouldn't they be able to use it every 2 hours just like anyone else? People with large groups, people who want to enjoy their breakfast or resort, people who paid for a full day ticket but are traveling/arriving on one of those days.... ALL may not be entering the parks until later in the day.

I read it as not being able to reserve unless the park is open, however that really wouldn't change much. It'd be the same people going after the same passes.

I'd prefer to see no ILL$ and instead a tiered system for $20-30/pp and only 1 at a time, so no more grabbing 2 ILL$ and a regular LL at opening. As a non park hopper I'd also like to see no choosing passes in other parks until 2pm, similar to boarding groups but without the "in the park" requirements. I know that will cause an uproar as well, but that's a big reason they're not available after 1pm right now. Of course, that'd just make them unavailable right after 2, lol

 

[leeniewdw]

7am EVERY day stinks bad.....i liked once 60 days out.....this trip was so stressful and exhausting getting up every monring to do it...

defeated the purpose............we wont go b it causes more stress than anything

Oh -- I have no issue with the 7am complaints , was reacting more to the "in the parks" part of grabbing LLs.

We only got to use FP+ once and we liked it. But we also went at a pretty calm time of year so I can't compare anything to this week.