It really is quite simple why others may love it while you didn't. With regards to your points (numbered above), for myself: 1. We generally arrived early enough at DHS to get TSMM FPs. Not RD, but within 30 mins or so. 2. The one FP at a time never bothered us, as we were always able to get another FP when our window opened. Aside from TSMM/Soarin/TT, we never had issues getting FP-s for anything else, even well into the evening. 3. We never rushed our family (or ourselves, prior to DD) from ride to ride. We picked up FPs as we toured and decided we wanted them. (Though I do agree that being able to get FPs from one central location is a definite improvement). 4. We got up early, but it wasn't "for FPs". And on days we really wanted to sleep in, we did. As we generally spend 10+ hours in MK, we easily used more than 3 FP/day...probably 6-7 easily. So cutting that in half definitely negatively affects us. As we generally stay offsite, we always had an equal opportunity to get FPs. Now we don't...onsite guests get to book 60 days before they arrive, and offsite guests have to wait in kiosk lines first thing in the morning (instead of using that valuable RD time to ride rides) to be able to get FPs - and we have to hope that FPs we want are available for things like TSMM, and that the onsite guests haven't booked all the slots already (hasn't been an issue for multitudes of offsite guests yet, I acknowledge this, but was for some over the holiday weekend...I will be keeping an eye on how this goes over spring break season). Customer Service is in the eye of the customer, and is very subjective. For us and our touring style, legacy FP was more beneficial for us. I understand and appreciate that FP+ is better for others, though.