Disney dinning reservation cancellations

Dumasss71

Earning My Ears
Joined
Oct 2, 2012
Messages
2
Not sure if anyone has had this problem. We made reservations for the Tusker house at 1:30am the day we wanted to go. We then found out friends also made reservations at a Disney restaurant for the same time. I called and tried to cancel the reservation and was told I would be charged since I did not cancel before the 24 hours. I told them:confused the reservation was made 8 hours prior and the call center is not open but they would not wave the fee. This policy needs to be changed to read if reservation is made under 24 hours you must cancel the reservation within 2 hours. I am now out $30. I understand why they made the policy but this is something Disney did not think of.:confused3:confused3:confused3:confused3
 
That is the hazard of Disney dining. Sorry you wre not able to make your ADR :(
 
They don't care. All they care about is that you made the reservation and you want to cancel it the same day.

Did you explain to them that you wanted to switch to a different restaurant? they might have assisted you with that.
 
I tried and even gave the name on the new reservation but it didn't matter. I will be more careful next time.
 



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