Disney Dining Reservations busy today?!!!

[catne]

So called to make a breakfast reservation for the day we check out in January...was on hold for 10 minutes! WTH...I've called like 4 times this week to make (and change ) 2 days worth of reservations and did not spend more than 30 seconds on hold during any of those calls...in the morning, in the afternoon and evening! (I know, shouldn't take 4 calls to make ressies for 2 days, but our plans have changed that much ...last minute trip to WDW, and didn't have my usual months of debate/planning so when we decided to go on the latest discount deal, I quickly made the ressies on the fly, then changed them all!)

But why would I get "hold" today...higher volume or less workers on the weekends? I'd think they'd have more workers on the weekends because more people would be wanting to call when they're not at work?

 

[Mocharilla]

Personally, every time I call, no matter the time of day, day of the week, etc, I'm ALWAYS on hold for at least 10 minutes.

 

[Mr. & Mrs. Smith]

10 minutes is really not that big of a deal.

Yesterday, they were apparently upgrading the entire reservation system so maybe they aren't running back at full capacity.

 

[catne]

Must be that down time from yesterday got them backed up. I agree every other trip I've had to wait on hold for 5-10 minutes. But not this time-they were not busy this week on 4 different callls (3 different days)

...I think a lot of people hang up when they hear the recording up front about no reservations past 3/22, so that's not tying up any CM's.