Disney Designer Dolls

[SnowWhite79]

I was finally able to get Rapunzel after site errors and crashes, at least as of now I believe I have ordered her, we know how that goes sometimes. I ordered Rapunzel specifically to trade it with someone for Snow White. Missed out on her with all the craziness then, and she is really the one I wanted out of the collection because I collect anything Snow White & The Seven Dwarfs. I won't make any promises right now, but if someone has Snow White and are willing to trade her for Rapunzel I would be very appreciative! As I said I can't really promise anything until I have it in hand, but when I do I will let you know. The trade would need to be done by mail. So, if anyone has Snow White and want Rapunzel let me know! Thanks a bunch!

SnowWhite79

 

[KuraiKodoku]

Finally home from work. And it's sad to hear how a lot of people were having problem checking out.
Disney made it sound like they found the best solution to distribute the rest of the dolls and instead it looks like they were just trying to dump everything and brush their hands of this mess.
Instead of having headaches each week. They made it a massive migraine.

I was only getting one doll, and paid for shipping, so I was able to get my order in as soon as possible. Not to mention I made sure I logged in early in the morning, left the page open, before the site went down. It refreshed with me still logged in.

 

[kevdarron]

My sister is so disappointed! She only wanted Jasmine, just like I only wanted Belle (our favourites).

When Belle came out, we went together and I got her because there was only a handful of people there! We weren't expecting this kind of craze, I guess I should have been following the forum so my sister didn't go early enough to get Jasmine. Then today, the site kept crashing every time we tried to buy her! It was really disappointing.

So now, I'm wondering if anyone has a Jasmine they would be willing to trade for Belle? I love Belle but I know my sister had her heart set on Jasmine and she's pretty crushed. I live in the Toronto area so I could meet someone who lived nearby to trade. I hope I can find Jasmine this way so I don't have to pay ebay prices!

 

[jessrose18]

my husband only got tiana, and now that order status is "closed" is that cancelled?

 

[DizneyDogs]

how were the rest of you guys searching for the dolls when the website went live? Since the direct product pages showed up for each doll at about 10:30EST before the 45 min website shutdown I had each doll on a separate tab and never refreshed as it would have been lost to the static redirect page and then I had another tab open so I could tell when the site went live, then when it went live I went to my 5 tabs hit F5 and immediately had the 5 dolls in my cart but I wasn't able to complete checkout until 1:14 EST, my friend did the exact same procedure and she got her order to go through at 12:13 EST

This reminded me a lot of the DLR Haunted Mansion 40th event registration Disney just has a crappy website and they can never handle the volume. They need to look at and invest in something similar to what Amazon has that website can handle so many people and orders at once. I don't think Disney did one thing to even try to fix their website for today's fiasco. It was just luck of the draw whether you got routed on a server that wasn't overloaded with traffic. I think the way to have handled this would to have had all the dolls online (none in stores) and everyone sign up for what they want and Disney runs an RSP just like they do for the park events.

 

[megsoro]

The Designer Dolls were a horrible experience. We waited on line at our store for six hours, only to find out that the first seven people in line got ALL of the full sets. Turns out they were all from the same family because many of us her them calling each other mom, grandma, dad, etc. Tried the online, and we gave up after two hours. We only wanted one doll, Aurora, and now I see people are getting their Aurora orders cancelled.

 

[KuraiKodoku]

how were the rest of you guys searching for the dolls when the website went live? Since the direct product pages showed up for each doll at about 10:30EST before the 45 min website shutdown I had each doll on a separate tab and never refreshed as it would have been lost to the static redirect page and then I had another tab open so I could tell when the site went live, then when it went live I went to my 5 tabs hit F5 and immediately had the 5 dolls in my cart but I wasn't able to complete checkout until 1:14 EST, my friend did the exact same procedure and she got her order to go through at 12:13 EST

I also had the page open on jasmine before the website shut down and bookmarked buttoned-it to my toolbar then I used the button (since it's for the direct doll page) to refresh until it went live and I could add it to my cart. I checked out and my order confirmation is for 12:02:50 EST.

 

[princesswendy720]

my husband only got tiana, and now that order status is "closed" is that cancelled?

Not necessarily...mine says closed and has "YES" under the Shipped column with a link to track them.

 

[princesswendy720]

how were the rest of you guys searching for the dolls when the website went live? Since the direct product pages showed up for each doll at about 10:30EST before the 45 min website shutdown I had each doll on a separate tab and never refreshed as it would have been lost to the static redirect page and then I had another tab open so I could tell when the site went live, then when it went live I went to my 5 tabs hit F5 and immediately had the 5 dolls in my cart but I wasn't able to complete checkout until 1:14 EST, my friend did the exact same procedure and she got her order to go through at 12:13 EST

I bookmarked the main doll page and then started refreshing it over and over (on two different browsers) until they showed up. Then I added the two dolls I wanted. Most of my problems came when I tried to check out. I completed checkout at 12:19.

 

[Toad_Passenger]

I bookmarked the main doll page and then started refreshing it over and over (on two different browsers) until they showed up. Then I added the two dolls I wanted. Most of my problems came when I tried to check out. I completed checkout at 12:19.

Mine completed 9 minutes after yours, so hopefully my order will stand. Didn't get a tracking number, yet, though.

 

[LLW]

I didn't even get to checkout. The site was up for maybe 20 seconds at a time, I got two dolls in my cart but never got past that. I didn't even get one.

I can't afford ebay prices so I guess I won't be completing my collection. Yes, they are dolls, but as a doll collector, fashion major and a Disney lover, these were totally my thing.

Sorry to everyone else who didn't get what they wanted - or anything for that matter. It's a total bummer.

Same here. I was able to get Rapunzel into my cart twice but was kicked off the site both times when entering the payment screen. Totally sucked!

 

[Queenie122]

I was so sad not to get any of the dolls.

Then my fiance surprised me, he got one, Aurora! And I got the email from him and was happy - at least a little!

Then I asked him to check his account and it says closed. That means no doll.

grrrrrrrrrrrr.

And Disney has the AUDACITY to offer, as a thank you, 25% off their site. Are you kidding me with that??? It's not even special they offer that discount all the time.

Who wants to buy anything from them right now???

 

[LLW]

Well the Ltd Ed dolls over the past few years were a preorder and they were over $100. There weren't 10 but still it would make more sense to have done it this way. i wish I had preordered them at the expo but I dind't want all 10 of them.

Honestly, I'll never start a Ltd Ed collection again without a preorder option. I'm happy I was able to get the first 5 dolls but I'll always be a little sad when i look at them. Today was a zoo and it stinks that I won't be able to complete the collection. What a bust. I really wanted Rapunzel.

On a happier note, I met some really nice people in line every Monday morning until they stopped the roll-out. I could have been fooled but everyone seemed to be there for the love of the dolls and not just looking to make some fast cash. The DS staff was great.

 

[LLW]

I was so sad not to get any of the dolls.

Then my fiance surprised me, he got one, Aurora! And I got the email from him and was happy - at least a little!

Then I asked him to check his account and it says closed. That means no doll.

grrrrrrrrrrrr.

And Disney has the AUDACITY to offer, as a thank you, 25% off their site. Are you kidding me with that??? It's not even special they offer that discount all the time.

Who wants to buy anything from them right now???

Sorry Queenie. You must feel like a yo-yo. (you have it...you don't.....you have it....you don't.) I want to just call it quits but i find myself looking on Ebay and thinking "it's really not THAT much more $$"....

 

[axt0143]

I tried to order all 5 dolls, but with the site crash, I only managed to order Tiana. Now, my status says cancelled.

My neighbor, also a huge Disney fan, ordered all 5 dolls, printed her receipt, but her order is not in her account. She called Disney and they told her that it was a "false order". What is that? She has an order number?!?

I hope everyone that ordered checks their account.

still active thank god.

 

[JenGSLP]

Just checked my order statuses....for Rapunzel, which I got right away at 12:08 EST, the status is closed and it's been shipped. For my 2nd order, Jasmine and Pocahontas at 1:16 EST, the status is still active and not yet shipped. Hopefully that is not a bad sign!

 

[JenGSLP]

I was so sad not to get any of the dolls.

Then my fiance surprised me, he got one, Aurora! And I got the email from him and was happy - at least a little!

Then I asked him to check his account and it says closed. That means no doll.

grrrrrrrrrrrr.

And Disney has the AUDACITY to offer, as a thank you, 25% off their site. Are you kidding me with that??? It's not even special they offer that discount all the time.

Who wants to buy anything from them right now???

I don't think "closed" means no doll. Under "shipped", what does it say? And is there a tracking link? My Rapunzel order says "closed" but it says "yes" under Shipped and there's tracking info.

 

[Queenie122]

Sorry Queenie. You must feel like a yo-yo. (you have it...you don't.....you have it....you don't.) I want to just call it quits but i find myself looking on Ebay and thinking "it's really not THAT much more $$"....

Yeah it's been a crazy day. And thank you! I know what you mean, I've been looking at ebay too and dreaming about the years it will take me to make the rest of the collection. I know I don't have the money, maybe I can get one though. It's still so depressing. I'm hoping after Christmas they might go down in price?

I don't think "closed" means no doll. Under "shipped", what does it say? And is there a tracking link? My Rapunzel order says "closed" but it says "yes" under Shipped and there's tracking info.

I think if it says closed and under shipping it says no, then you might be in trouble. I remember reading that from the other dolls. If it says shipped or still active I think you're okay.

 

[chrisl95111]

Okay Im starting to read that some of your dolls have already been shipped!?
I have two orders, one with 3 dolls and the other with 2 and both are still ACTIVE but they have not yet shipped! should i be worried? they are shipping to CA

 

[Shivatopia]

Okay Im starting to read that some of your dolls have already been shipped!?
I have two orders, one with 3 dolls and the other with 2 and both are still ACTIVE but they have not yet shipped! should i be worried? they are shipping to CA

I live in California, too. With the designer dolls, for the first 5 dolls, they would typically ship about 2 days after I ordered them (and most of my orders were made minutes after the dolls became officially available). My order today was made only a few seconds before 9:08 am PDT, and it is still showing as active, but not yet shipped. So far, this is a good thing, as there is still potential that the order will ship. Just keep an eye on your order through the website. The only status combo you don't want is Closed and Not Shipped. If it's Closed and Shipped, then you have reason to celebrate, because your order is on its way!