mgkkgdm
<font color=green>DVC Member<br><font color=purple
- Joined
- Sep 3, 2003
- Messages
- 769
itslisa said:Oh yeah -- I have no problem sending something back at a restaurant too -- most of the time. The exception, was when we were at Outback's last month. DH and I both ordered prime rib -- rare. His was perfect! Mine was not only overcooked but it was more than 1/3 FAT! (closer to half)
Now, I know prime rib is a fatty cut, but that wa ridiculous! Service was so s-l-o-w and Ben looked like he wasn't feeling so well all of a sudden -- so I just decided it wasn't worth it.
A day or so later, I emailed them through their website. IN the end, I got a phone call apologizing and I got vouchers for a dinner for two in the mail.
Now, I don't complain to get "free stuff". But, if I purchase something, I have a certain level of expectation. KWIM? I don't have the same expectation of a McDonald's hamburger as I do an Outback burger ......
Anyway .... business offer refunds or replacements to KEEP your business - for future visits
Go figure, the squeeky wheel always gets the oil.